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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
Diagnose and troubleshoot complex hardware, software, and infrastructure issues primarily within L2 support scenarios. Install, configure, and maintain systems while acting as a technical subject matter expert for global customers.
Requirements
Requires at least 3 years of experience in R&D or technical support with proficiency in Linux, Windows, and virtualization environments. Candidates must be native Dutch speakers with excellent English skills and knowledge of telephony protocols.
Full job description
Our partner is seeking an experienced System Solution Engineer to support hardware, software, and infrastructure operations, both remotely and at customer sites.In this role, you will focus on diagnosing and troubleshooting complex hardware and software issues, primarily within L2 support scenarios. The position places strong emphasis on our partner’s new product platform, built on open-source technologies within a modern microservices environment. You will work closely with global customers as well as internal engineering, services, laboratory, R&D, operations, and business teams. This role requires a highly customer-centric mindset, strong ownership, and excellent cross-functional collaboration skills.
Responsibilities:
Diagnose and troubleshoot hardware, software, and infrastructure issues (primarily L2 cases).
Provide technical support across Linux and Windows environments.
Act as a key point of contact (POC) and subject matter expert (SME) for customers.Install, configure, deploy, and maintain systems and solutions.
Collaborate with internal teams to ensure efficient problem resolution.
Work according to support methodologies, best practices, and KPIs.
Requirements:
At least 3 years of experience in R&D, technical support, professional services, or a similar technical role.
Ability to understand and analyze complex, multidisciplinary, distributed systems.
Linux and Windows operating systems.NetApp and VMware environments
Monitoring and alerting tools such as Kibana, Prometheus, and Grafana.
Knowledge in telephony protocols one of the following (SIP, H323, SS7, GSM, ETSI).
Native Dutch speaker.Excellent English language skills (spoken and written).
The expected work model is: 2–3 days per week on-site at the client location (Utrecht) remaining days working from home, with on-demand availability as required.
Related keywords
System Solution EngineerL2 SupportMicroservicesOpen-sourceLinuxWindowsNetAppVMwareKibanaPrometheusGrafanaSIPH323SS7GSMETSI
The #1 AI-powered digital auditing platform globally - to fulfill all system, process, & product auditing requirements.
Industry
Manufacturing
Company size
11-50 employees
QualityAI was designed by a team with 100 man-years in manufacturing quality, who started with no preconceived notions and simply wanted to create the best solution.
Our senior leadership team have actually spent most of their lives on the plant floor, holding positions ranging from Quality Manager to Production Manager to Plant Manager to Worldwide Head of Quality.
Job #1 was to create a flexible, customizable application that could be quickly and easily put into production - typically 4 hours of hands-on implementation and it's live.
After proving we understand what's important and showing substantial value within your organization, we then think you'll discover our AI engine isn't a bolted-on, me-too product, and it can transform your quality program.
Ask us to prove it - we'd be honored to work with you.
The #1 AI-powered digital auditing platform globally - to fulfill all system, process, & product auditing requirements.
Industry
Manufacturing
Company size
11-50 employees
QualityAI was designed by a team with 100 man-years in manufacturing quality, who started with no preconceived notions and simply wanted to create the best solution.
Our senior leadership team have actually spent most of their lives on the plant floor, holding positions ranging from Quality Manager to Production Manager to Plant Manager to Worldwide Head of Quality.
Job #1 was to create a flexible, customizable application that could be quickly and easily put into production - typically 4 hours of hands-on implementation and it's live.
After proving we understand what's important and showing substantial value within your organization, we then think you'll discover our AI engine isn't a bolted-on, me-too product, and it can transform your quality program.
Ask us to prove it - we'd be honored to work with you.