Barcelona, Catalonia, Spain · Remote OK
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…
Skills: Contact Center Operations, Operational Strategy, Genesys Cloud, Workforce Management, Customer Experience Optimization
Barcelona, Catalonia, Spain · Hybrid
Join our Infrastructure Operations team as a Senior Engineer and play a critical role in maintaining the systems that power our organization. You'll monitor performance, implement upgrades, and collaborate with teams to …
Skills: Windows OS, Linux OS, VMware, Hyper-V, PowerShell
Barcelona, Catalonia, Spain · Hybrid
Senior Back End Engineer Department: Sport Employment Type: Full Time Location: Barcelona Reporting To: Roxane Metivier Description At GiG, we power the future of the iGaming industry as a leading B2B tech provider. We a…
Skills: .Net Core, WebAPIs, Microsoft Orleans, Microservices Architecture, Apache Kafka
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa T-Systems es parte del grupo Deutsche Telekom, con unos 30.000 empleados en todo el mundo. Creamos tecnología con propósito para generar un impacto positivo en la sociedad. Buscamos talento curi…
Skills: Project Management, Digital Transformation, Public Cloud, Application Development, Stakeholder Management
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa T-Systems es parte del grupo Deutsche Telekom, con unos 30.000 empleados en todo el mundo. Creamos tecnología con propósito para generar un impacto positivo en la sociedad. Buscamos talento curi…
Skills: Project Management, Digital Transformation, Public Cloud, Application Development, Stakeholder Management
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa T-Systems es parte del grupo Deutsche Telekom, con unos 30.000 empleados en todo el mundo. Creamos tecnología con propósito para generar un impacto positivo en la sociedad. Buscamos talento curi…
Skills: Project Management, Digital Transformation, Public Cloud, Stakeholder Management, Risk Management
Barcelona, Catalonia, Spain · Hybrid
About the role We are seeking a skilled Backend Engineer to join our dynamic engineering team. This role focuses on building scalable, robust software solutions using modern development practices. The ideal candidate wil…
Skills: Java, JVM, Spring Framework, Spring MVC, Spring Security
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa T-Systems es parte del grupo Deutsche Telekom, con unos 30.000 empleados en todo el mundo. Creamos tecnología con propósito para generar un impacto positivo en la sociedad. Buscamos talento curi…
Skills: Project Management, Digital Transformation, Public Cloud, Stakeholder Management, Risk Management
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa T-Systems es parte del grupo Deutsche Telekom, con unos 30.000 empleados en todo el mundo. Creamos tecnología con propósito para generar un impacto positivo en la sociedad. Buscamos talento curi…
Skills: Project Management, Public Cloud, Stakeholder Management, Risk Management, Agile Methodologies
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa T-Systems es parte del grupo Deutsche Telekom, con unos 30.000 empleados en todo el mundo. Creamos tecnología con propósito para generar un impacto positivo en la sociedad. Buscamos talento curi…
Skills: Project Management, Public Cloud Transformation, Stakeholder Management, Risk Management, Agile Methodologies
Barcelona, Catalonia, Spain · Hybrid
Is this you? Titan Operating System S.L. (Titan OS), the Barcelona-based technology, entertainment, and advertising company is looking for you! Our platform combines content discovery and advertising technology in one so…
Skills: AWS, Kubernetes, Terraform, Networking, Compute
Barcelona, Catalonia, Spain · Hybrid
<p>En Prenomics ayudamos a nuestros clientes a tomar mejores decisiones gracias a sus datos. Buscamos un perfil capaz de entender el negocio, explorar la complejidad del dato y construir soluciones end-to-end que generen…
Skills: SQL, Python, Business Intelligence, Data Integration, Data Curation
Barcelona, Catalonia, Spain · On-site
Location: Barcelona, Spain Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interac…
Skills: Industrial Machinery Operation, SMD Processes, Quality Control, HSE Standards, ESD Norms
Barcelona, Catalonia, Spain · Hybrid
Smadex is a cutting-edge ad-tech company: we process more than 4,5 million ad requests per second, replying under 100ms (for reference, the Google search engine handles ~76,000 QPS). Every day we generate several TBs of …
Skills: SQL, Python, Java, Scala, Spark
Barcelona, Catalonia, Spain · Remote Solely
$37k–$47k/yr
Our Vision & Products 🚀 EverAI — Building the Future of AI Companionship One of the Top 15 Largest & Fastest-Growing AI Companies in the World 50 Million Users in 2 years — Help Us Reach 100M first, 500M next At EverAI,…
Skills: Performance Marketing, User Acquisition, Data Analysis, Campaign Optimization, A/B Testing
Barcelona, Catalonia, Spain · On-site
Now hiring in sunny Barcelona! Amazon employs more than 1.6 million people worldwide, up 24% year-over-year. In all of history, no company this big has ever grown this fast. There are other large employers, some even big…
Skills: Engineering Team Management, Multi Tier Web Services, Software Development Life Cycle, Coding Standards, Code Reviews
Barcelona, Catalonia, Spain · Hybrid
Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion …
Skills: Technical Recruiting, Stakeholder Management, Talent Assessment, Data Analysis, Process Optimization
Barcelona, Catalonia, Spain · Hybrid
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from trave…
Skills: Account Management, Customer Success, French Proficiency, English Proficiency, Relationship Building
Barcelona, Catalonia, Spain · On-site
Are you passionate about how Agentic AI is reshaping enterprise software and business processes? As a Partner Solutions Architect focused on Agentic AI, you will work with AWS Consulting and Technology Partners across EM…
Skills: Agentic AI, Amazon Bedrock, Solution Architecture, Multi-agent Orchestration, Retrieval Augmented Generation
Barcelona, Catalonia, Spain · On-site
Localizacion : Barcelona, Spain Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital in…
Skills: Industrial Technology Implementation, AI, Data Analysis, Data Visualization, Agile Methodologies
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Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives, translating platform capabilities into measurable business outcomes and driving user adoption.
Requires over 10 years of progressive experience in contact center operations and senior leadership roles. Must possess deep expertise in operating models and a strong working knowledge of CCaaS platforms like Genesys Cloud.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes.
This is a strategic, business-facing role rather than a technical implementation position. You will not be responsible for platform configuration. Instead, you will assess current operations, define the future-state operating model, and build a roadmap of process, workforce, and capability improvements. Internal and partner technical teams will execute the implementation, while you will own the operational vision, business case development, stakeholder alignment, and adoption strategy.
The ideal candidate is an experienced contact center operations leader with strong knowledge of modern CCaaS platforms - particularly Genesys Cloud - and a proven ability to translate platform capabilities into operational strategy, measurable value, and executive-level recommendations.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Helping Visionaries Change the World
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
Offices: 708 3rd Avenue, 6th floor, New York, NY 10017, US · 18 Karlavägen, Stockholm, Stockholm 114 31, SE · Technologiezentrum Linth, 2 Spinnereistrasse, Ziegelbrücke, 8866, CH · 4-12 Regent Street, 6-8 Dartford Road, London, SW1Y 4RG, GB · Premium Business Center, 6-z Vatslava Havela Blvd., Kyiv, Kyiv 03124, UA
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