Job Description Permanent Full Time$83,714.28 per annum plus SuperannuationJoin the Active Living team Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our …
Job Description Permanent Full Time$83,714.28 per annum plus SuperannuationJoin the Active Living team Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our …
Job Description Permanent Full Time$83,714.28 per annum plus SuperannuationJoin the Active Living team Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our …
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Full-time
professional certificate
Superannuation, Professional Development Opportunities, Competitive Salary Package
Posted 27d ago
~40 hrs/week
Responsibilities
Lead and manage frontline reception and cafe teams to ensure exceptional service delivery and a welcoming environment for residents. Oversee recruitment, onboarding, rostering, and performance management while maintaining safety and operational standards.
Requirements
Requires significant experience in a leisure centre setting with proven ability to lead large teams and manage recreation programs. Must possess a Working with Children Check, Level 2 First Aid/CPR certificate, and a valid driver's license.
Full job description
Job Description
Permanent Full Time
$83,714.28 per annum plus Superannuation
Join the Active Living team
Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
At Hume City Council - Active Living, we pride ourselves on creating a workplace culture that is united, proactive, inclusive and unrivalled. We are looking for passionate people who share these values and want to make a difference.
We are seeking a proactive and leadership-oriented professional to manage our frontline reception and cafe teams. The Team Leader Customer Experience will drive exceptional service delivery for Hume City Council residents by fostering a safe, inclusive, and welcoming environment. You will be responsible for leading frontline operations, ensuring the consistent implementation of procedures, and role-modelling a culture of excellence and continuous improvement within our leisure facilities.
What you’ll be doing:
With support from the Coordinator Customer Experience, and in conjunction with Customer Service Team Leaders at all facilities, plan and facilitate recruitment and onboarding of new Customer Service Officers including cafe staff to ensure an appropriate workforce level is maintained including preparations for peak seasons.
Maintain appropriate rostering, supervision, support, and performance management of customer service and cafe officers to ensure the highest standards of safety and service delivery is always provided including completion of quarterly check-ins for Part Time staff and routine catch ups with Casual staff.
Support the Coordinator Customer Experience and in conjunction with Customer Service Team Leaders at all facilities in delivering high quality Customer service.
Establish and promote an organisational culture committed to safety by compliance with relevant regulations, Organisational Policies and Procedures, standards, guidelines, and industry best practises.
Support team development through effective communication, coaching, and performance management, ensuring high standards of service are consistently met.
Oversee training programs for the customer service team to ensure staff retain industry-standard expertise, skills, and abilities.
Monitor and review operational systems, assisting in the development of strategies and policies that ensure customer service excellence and administrative compliance.
The skills and experience you’ll bring to the role:
Knowledge and demonstrated understanding of current recreation trends, development, management and evaluation of a wide range of recreation programs and services.
Knowledge and demonstrated understanding of public health and safety issues, and other relevant guidelines and regulations.
Significant experience in a Leisure Centre setting, with a strong understanding of recreation trends and service delivery.
Demonstrated ability to lead and coordinate large teams, including experience in staff supervision, recruitment, and professional development.
Demonstrated skills in administration, marketing, and basic financial procedures and processes, promotional and public relation skills and familiarity with cashiering procedures.
Strong interpersonal and communication skills, with the ability to engage effectively with community members from diverse backgrounds and cultures.
Proven organizational and management skills, including the ability to set priorities, plan work schedules, and meet objectives within resource constraints.
Commitment to workplace safety, with experience implementing WHS policies, procedures, and staff inductions.
Extensive experience leading and developing teams, with a proven track record in driving high-quality customer experience.
Demonstrated digital literacy, including proficiency in Microsoft Office and digital rostering/timesheet systems.
Relevant tertiary qualifications or significant industry experience in management, customer service, or leisure operations.
Current Employee Working with Children Check
Current Level 2 First Aid and CPR Certificate
Current Driver’s License
Why Hume City Council?
A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:
We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
For any queries, please contact us at .
Applications will be reviewed progressively throughout the advertising period. This role may close once a sufficient number of suitable applicants has been received. To ensure your application is considered, please apply as early as possible.
Leisure OperationsCustomer ServiceWHS PoliciesMicrosoft OfficeFirst AidCPRWorking with Children CheckRecreation TrendsPublic Health and SafetyCashiering ProceduresStaff InductionLocal Government
Hume City Council is one of Australia's fastest-growing and culturally-diverse communities and is home to around 258,000 residents.
Spanning a total area of 504 square kilometres, Hume City is located in Melbourne’s northern fringe, just 15 kilometres from the centre of Melbourne.
The City's rich history stretches back over 40,000 years, when the indigenous communities of the Gunung-Willam-Balluk first inhabited the region.
Today, Hume City is a place of great contrasts, taking pride in its rich heritage and history, its wonderful natural features, the internationally acclaimed Melbourne Airport, leading manufacturing and technology industries, award winning wineries, cultural diversity and its active community.
Hume City Council is an employer of choice for more than 1,700 people across a wide range of professions. Our enthusiastic, professional and progressive team has a genuine commitment to meeting the needs of its community, with the delivery of more than 100 different services for our community.
Hume City Council is a great place for you and your career.
View our current vacancies at www.hume.vic.gov.au/careers.
This page is monitored by Hume City Council between the hours of 8.30am - 5.30pm Monday to Friday, excluding public holidays.
This page is a space for Council to share information about our range of employment opportunities and initiatives within Hume City.
Council may delete posts or comments that are defamatory, unlawful, threatening and inappropriate. Users that breach the Terms of Use will receive a warning before being blocked from this page.
If you have a general customer service enquiry please phone our Customer Service Centre on 9205 2200, email us at [email protected] or visit our website.
Offices: 1079 Pascoe Vale Road, Broadmeadows, VIC 3047, AU · 40 Macedon St, Sunbury, Victoria 3429, AU · 75-95 Central Park Avenue, Craigieburn, VIC 3064, AU · Maffra Street, Coolaroo, Victoria 3048, AU
Local GovernmentFamilyYouth & Children's ServicesAged ServicesLibrariesSocial DevelopmentFinance and PropertyLeisure Centres & Sporting GroundsStrategic & Statutory PlanningEconomic Development
How many Sports & Recreation jobs are open in Melbourne, Australia right now?
There are currently 235 open sports & recreation positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in Melbourne, Australia?
Companies currently hiring include Tennis Australia, BOUNCEinc, Junior Adventures Group UK, Compass Group Australia, Accent Group Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in Melbourne, Australia?
Yes — 39 of the 235 open sports & recreation positions offer remote or hybrid work (1 remote, 38 hybrid).
How do I apply for Sports & Recreation jobs in Melbourne, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.