At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide qualit…
Skills: Customer Service, Cash Management, Data Entry, Phone Etiquette, Communication Skills
At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide qualit…
Skills: Customer Service, Cash Management, Data Entry, Communication Skills, Phone Etiquette
What You Will DoProvide massage therapy services to our customers.Responsible for adhering to the standards and ethics of the Exhale Spa and the State Medical Board of OhioContinues to market self for future businessMain…
A Brief Overview Purpose of a lifeguard is to prevent, recognize and respond to aquatic emergencies and provide care for breathing and cardiac emergencies, injuries and sudden illnesses until emergency medical services (…
Skills: Aquatic Emergency Response, First Aid, AED Operation, CPR for Professional Rescuers, Pool Filtration Systems
At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide qualit…
Skills: Multi-site Management, Fiscal Management, Fundraising, Strategic Planning, Community Engagement
Job Description: THE KITCHEN MANAGER: the HEART of our operations. As the leaders of the kitchen, KMs are the culinary experts who keep our kitchens in pristine operating conditions. You get to select and motivate an eli…
Skills: Kitchen Management, Cost Of Goods Sold Management, Labor Cost Control, Team Leadership, Hiring And Training
Benefits: Free uniforms Opportunity for advancement Company parties Employee discounts Flexible schedule Community. Passion. Driven. If you mention fitness within moments of meeting someone...if you encourage friends and…
Skills: Communication skills, Sales, Customer service, Teamwork, Interpersonal skills
Benefits: Free uniforms Opportunity for advancement Company parties Employee discounts Flexible schedule Community. Passion. Driven. If you mention fitness within moments of meeting someone...if you encourage friends and…
Skills: Communication skills, Sales, Customer service, Teamwork, Interpersonal skills
AOA Program 230621 - Coordinator, Active Older Adults
Avon, Ohio, United States · On-site
Mid level
At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide qualit…
Skills: Program Development, Event Planning, Public Speaking, Group Leadership, Budget Management
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Checkout Operations, Loyalty Program Management, Communication, Collaboration
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Inventory Management, Order Fulfillment, Operational Execution, Collaboration, Accountability
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Sales, Collaboration, Accountability, Communication
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Cashiering, Loyalty Program Engagement, Collaboration, Accountability
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Merchandising, Collaboration, Accountability, Communication
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Product Knowledge, Customer Service, Sales, Merchandising, Training
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Product Expertise, Merchandising, Sales, Training
The Member Service Representative manages all member interactions to drive satisfaction, sales, and retention. Key duties include processing payments, handling enrollments, and maintaining the professional appearance of the front desk.
Requirements
Candidates should ideally have a high school diploma or GED and experience in cash management and computer use. CPR and First Aid certifications are required within 30 days of hire.
Full job description
At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.
POSITION SUMMARY: The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.
ESSENTIAL FUNCTIONS: Perform multiple tasks in diverse situations. Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift. Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Maintain neat, clean and professional appearance of front desk and lobby areas. Attend all required trainings and staff meetings. Greet members / visitors according to YMCA guidelines. Track equipment loaned to members / visitors during visits. Conduct member / program participant surveys as required. Promote and support membership sales by following member sales process. Provide tours to perspective members as needed. Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events. Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines. Follow association Access Control guidelines. Responsible for retail sales. Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honest, respect and responsibility. Follow all established policies and procedures, including but not limited to, safety practices and personnel policies. Participate in and support association events and fundraising activities. Secure required trainings and/or certifications necessary for the position. Other duties as assigned.
QUALIFICATIONS: Education: High School Diploma or GED preferred. Minimum two years high school and 16 years old.
Experience: Cash management experience. Computer and keyboarding experience. Certification(s) & Requirements: CPR and First Aid certification and Safety training required within 30 days of hire.
Technical Skills and Knowledge: Strong communication skills and phone etiquette. Strong customer service skills. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics. Able to work effectively with people of different backgrounds, abilities, opinions and perceptions. Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect.
All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696- KIDS) and notifying your immediate supervisor, branche executive, risk management, and human resources.
PHYSICAL DEMANDS: Frequent sitting, standing and walking, reaching, stooping, kneeling, and bending. Occasionally lifting and/or moving up to 50 pounds.
WORK ENVIRONMENT: Maintain a clean and orderly work environment.
DISCLAIMER: The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:
A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.
Related keywords
DaxkoCPR CertificationFirst Aid CertificationCash HandlingMembership SalesCustomer Relationship ManagementRetail SalesMandated ReporterYMCAAdministrative Support
The YMCA of Greater Cleveland is the premier social service agency in Northeast Ohio. Serving over 86,000 members in six counties, the Y's mission is to put Christian principles into practice through programs that built a healthy spirit, mind and body for all. The Y's areas of focus are youth development, healthy living, and social responsibility.
Offices: 1301 E. 9th Street, Suite 130, Cleveland, Ohio 44114, US · 12460 Bass Lake Road, Chardon, OH 44024, US · 2010 Recreation Ln, Avon, OH 44011, US · 8233 Park Avenue, Garrettsville, OH 44231, US · 11409 State Rd, North Royalton, Ohio 44133, US
Youth DevelopmentSocial Responsibilityand Healthy Living
How many Sports & Recreation jobs are open in Avon, OH right now?
There are currently 45 open sports & recreation positions in Avon, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in Avon, OH?
Companies currently hiring include DICK'S Sporting Goods, Bass Pro Shops, K1 Speed, YMCA of Greater Cleveland, Topgolf, among others. Browse the listings above to see every active employer.
How do I apply for Sports & Recreation jobs in Avon, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.