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Lead the end-to-end design and implementation of Amazon Connect solutions to create human-centric conversational interfaces. Drive customer satisfaction and operational efficiency using the Deloitte Cognitive Customer Experience accelerator.
Requires a self-sufficient engineer with a software or cloud background and prior experience configuring Amazon Connect solutions. Candidates should have experience as a senior individual contributor or leading a small team of developers.
Job Requisition ID: 41307
Amazon Connect Lead| Senior Manager |
We are looking for a strong self sufficent Amazon Connect Engineer, possibly from a software or a cloud background who is looking to further their expertise in contact center technolgies, in particular Amazon Connect.
You should have some level of prior experience configuring and implamneitng Amazon Connect solutions where you worked as a senior individual contributer or lead as samll team of junior developers.
What will your typical day look like?
In this role, you will be responsible for guiding clients through the end-to-end design, development, and implementation of Amazon Connect-based solutions, focusing on the creation of intuitive, human-centric conversational interfaces. Leveraging your expertise in conversational AI and design, you will drive measurable impact by improving customer satisfaction, reducing operational costs, and optimising client processes.
At Deloitte, we are passionate about helping our clients deliver exceptional customer experiences through innovation and cutting-edge technology. As a Conversational AI & Design Lead, you will be at the forefront of transforming customer interactions through intelligent design, utilising Deloitte Cognitive Customer Experience (DCCX) accelerator to deliver seamless and AI-augmented conversational solutions.
About the team
Deloitte Engineering Practice helps clients realise the potential of transformational capabilities to solve their most challenging issues. We improve their agility and resilience and identify opportunities to optimise their technology usage. We also accelerate our clients towards a technology-driven future, by implementing vendor solutions as well as Deloitte-developed software solutions and tools.
Enough about us, let’s talk about you.
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now, we’d love to hear from you!
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
Together makes progress
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.
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