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Full-time
Competitive Base Salary, Performance Component Tied To KPIs, AI Tooling Budget, Career Path Into Leadership Or Strategy, Senior Leadership Access
Posted 60d ago
~40 hrs/week
Responsibilities
Manage a portfolio of strategic high-value accounts to ensure retention, adoption, and growth. Act as a trusted advisor and single point of contact, coordinating internal teams to maximize customer ROI and value realization.
Requirements
Requires 3-5+ years of experience in B2B SaaS Customer Success, Technical Account Management, or management consulting. Must possess technical fluency in SaaS implementation and professional proficiency in English plus one other European language.
Full job description
Senior Customer Success Manager
Department: Customer Success
Employment Type: Full Time
Location: München
Reporting To: Christian Wolf
Description
The Senior Customer Success Manager owns osapiens' most strategic customers. High-value and high-profile accounts that demand a senior, consultative relationship, close monitoring, and proactive engagement. After the sale, you become the customer's trusted advisor, responsible for retention, adoption, and growth across your portfolio. You coordinate internal stakeholders around the customer's success and ensure each account realizes the full value of its investment.
What You'll Do:
Own a portfolio of strategic customers end-to-end: from health and adoption through to renewal and expansion.
Act as the customer's single point of contact, orchestrating Sales, Product, Support, and Engineering into one seamless experience.
Build trusted-advisor relationships with senior decision-makers in complex, matrixed organizations — understanding each customer's business and objectives, not just their product usage.
Develop and execute strategic success plans grounded in each customer's goals in strong collaboration with the Account Executive.
Proactively drive adoption, monitoring usage patterns, addressing underutilization, and ensuring customers realize full value from their contracted commitments.
Conduct Quarterly Business Reviews that demonstrate realized value and ROI, and surface the next value lever.
Continuously monitor customer health and flag risk early. Be proactive, not reactive.
Own renewals across your portfolio, preparing and de-risking each one well in advance so there are no surprises at the renewal date.
Identify, document, and drive expansion opportunities (upsell and cross-sell), in partnership with your Account Executive.
Multi-thread across each account: know the champion, the economic buyer, and the day-to-day users.
Lead change-management initiatives that drive end-user adoption, including Train-the-Trainer programs and Center of Excellence development.
Become an expert across the osapiens HUB product suite, serving as a thought partner who socializes the product roadmap, portfolio, and solves real customer problems
Maintain a regular cadence of onsite touchpoints with strategic customers.
Share learnings and build repeatable plays that scale across other strategic accounts.
What We're Looking For
3-5+ years of experience in B2B-SaaS Customer Success, Technical Account Management, or management consulting.
Thrive in a high-growth, fast-evolving environment - comfortable with ambiguity and shifting priorities, and ready to roll up your sleeves on internal initiatives that build out and establish the CSM function itself.
Experience with enterprise and mid-market customers, ideally in high-growth organizations.
A proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes.
Technical fluency - the ability to understand and articulate SaaS implementation patterns, integrations, and data concepts to audiences ranging from practitioners to executives.
A strategic mindset for identifying growth opportunities and translating them into actionable expansion plans.
A cross-functional collaborator who represents the customer internally and rallies teams around solutions that meet customer needs.
Extreme ownership and a “roll up your sleeves” ways of working.
Fluency in English, plus professional proficiency in at least one of the following: German, French, Spanish, Dutch, or Italian.
Job Benefits
Substance, not slogans 2,500+ customers on the platform. BlackRock, Goldman Sachs, and Armira as investors. A product that won the European market without a heavy sales machine. None of this is hypothetical — it is what the role is built on.
Real ownership You shape your book of accounts, your topic lane, and the success-plan logic. Your account signal feeds product, pricing, and GTM — not as a token gesture, as the actual mechanism.
AI-native team
Real budget for AI tooling and a mandate to set the frontier on AI-augmented enterprise CS. We don’t bolt AI on; AI is how the team operates.
Senior leadership access A structured CS organisation with senior leadership support, an Academy team for customer enablement, and Professional Services that own onboarding cleanly. You operate at the level of the customer’s exec team and ours.
The practical bits
Competitive base salary plus a CS performance component tied to retention, expansion, and adoption KPIs.
Hybrid working out of Munich or Madrid — strong in-office presence (3 days per week), and regular time on-site with customers across Europe.
Career path into CS Team Lead, CS strategy, or strategic account roles in the broader commercial organisation.
osapiens – one platform for sustainable growth
osapiens develops software that empowers companies to drive sustainable growth across their entire value chain.
The osapiens HUB, a multi-tenant hyperscaler platform designed to enable cross-company collaboration and AI-automation, combines over 25 solutions in two categories: Transparency solutions enable companies to report on financial and non-financial data, manage supply chains, mitigate risk of all kinds (including cyber-risks and trade- and geo-political risks), and ensure compliance with product, reporting and supply chain regulations. Efficiency solutions enable AI-driven supplier collaboration, maintenance, service, and distribution processes to improve operational performance and strengthen competitiveness.
osapiens was founded in 2018. Headquartered in Mannheim, Germany, with offices across Europe and the United States, the company works with an international team of over 550 employees. It supports more than 2,500 customers worldwide, from SMEs to global enterprises across industries.
Offices: Julius-Hatry-Straße 1, Mannheim, Baden-Württemberg 68163, DE
How many Software jobs are open in Munich, Germany right now?
There are currently 2,377 open software positions in Munich, Germany listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Munich, Germany?
Companies currently hiring include Scalable Capital, Agile Robots SE, Celonis, CHECK24 Vergleichsportal GmbH, Infineon Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Munich, Germany?
Yes — 1690 of the 2377 open software positions offer remote or hybrid work (326 remote, 1364 hybrid).
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