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Full-time
Competitive Salary Package, Work-life Balance
Posted 23d ago
~40 hrs/week
Responsibilities
Lead the technical onboarding and implementation of new customers while configuring integrations with their existing tech stacks. Act as a trusted technical advisor to drive product adoption and collaborate cross-functionally to improve the customer experience.
Requirements
Requires 3+ years of experience in a customer-facing technical role implementing SaaS solutions for mid-market or enterprise clients. Must be fluent in English and Spanish with a strong understanding of APIs, webhooks, and CRM platforms.
Full job description
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We're growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.
If you love combining technology, problem-solving, and customer relationships, this role could be a great fit.
As a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.
From onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.
You'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.
Key Responsibilities:
Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
Configure integrations and help customers connect Aircall with their existing tech stack.
Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
Monitor customer health and proactively identify opportunities to improve adoption and engagement.
Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements
Qualifications:
We're looking for someone who enjoys working with both people and technology.
You'll likely be successful if you have:
3+ years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success manager or similar.
Experience implementing SaaS solutions for mid-market or enterprise customers.
Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
Experience working with CRM platforms and business applications.
Excellent troubleshooting and problem-solving skills.
Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
Good project management skills and the ability to manage multiple customer implementations simultaneously.
A customer-first mindset with a proactive approach to solving problems.
Fluency in English, French and Spanish is a must.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The collaborative, AI-powered customer communications platform. Trusted by more than 23,000 companies worldwide.
Industry
Software Development
Company size
501-1,000 employees
Founded
2014
Headquarters
Bellevue, Washington
LinkedIn followers
89,517
Total funding
$226M
The collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide.
Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 200+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences.
Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks–while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships.
Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.
Offices: 600 Bellevue Way NE, Suite 200, Bellevue, Washington 98004, US · 44 W 28th St, New York, NY 10001, US · 11, Rue Saint-Georges, Paris, Île-de-France 75009, FR · Level 1, 12 O’Connell Street,, Sydney, NSW 2000, AU · Calle Lago Alberto 375, Miguel Hidalgo, Mexico City 11320, MX
Call center softwareVoIPCloudBusiness phone systemCustomer SupportCall RecordingCall centerBusiness phoneAIArtificial intelligence
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