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The Implementation Analyst translates retail business objectives into Zithara.AI platform configurations and manages the end-to-end deployment process. This includes conducting discovery workshops, designing customer journeys, and driving user adoption through training and enablement.
Candidates must have a bachelor's degree and 2-5 years of experience in software implementation, business analysis, or CRM roles. Strong skills in requirement gathering, stakeholder management, and analytical problem-solving are required.
Zithara.AI helps retailers transform fragmented customer interactions into actionable Customer Intelligence. From capturing every lead entering a showroom to driving loyalty, personalized engagement, and omnichannel experiences, Zithara.AI enables retailers to Acquire, Understand, Engage, Retain, and Grow.
As an Implementation Analyst, you will play a critical role in translating retail business objectives into successful Zithara.AI deployments. You will act as the bridge between customer teams and technology, ensuring that our platform delivers measurable business outcomes and exceptional user adoption.
The Implementation Analyst is responsible for understanding retail workflows, configuring Zithara.AI solutions, coordinating implementations, and enabling customers to realize value from the platform. This role requires a blend of business consulting, process design, analytical thinking, and hands-on system configuration.
You will work closely with customer stakeholders including business owners, marketing teams, store managers, and operations teams to transform their customer engagement strategies through Customer Intelligence.
Business Discovery & Requirement Gathering
Conduct workshops and discovery sessions with customer stakeholders to understand business goals, operational challenges, and customer engagement strategies.
Gather, document, and validate business requirements through user stories and process documentation.
Identify opportunities to improve lead management, customer retention, loyalty, and marketing effectiveness.
Translate business requirements into implementation plans and platform configurations.
Map end-to-end customer journeys across physical stores, digital channels, WhatsApp, email, SMS, IVR, and other engagement touchpoints.
Design processes that unify customer interactions into a single customer view.
Ensure alignment between acquisition, engagement, loyalty, and retention objectives.
Recommend best practices for leveraging Customer Intelligence to improve business outcomes.
Configure Zithara.AI modules based on customer requirements, including:
Unified Lead Management
CRM and Customer Profiles
Task and Workflow Management
Customer Segmentation
Multichannel Campaign Management (WhatsApp, Email, SMS, RCS, IVR)
Marketing Automation Journeys
Loyalty Programs
Feedback and Customer Experience Workflows
Analytics and Reporting
Define workflows, business rules, and automation logic.
Support data migration and validation activities.
Coordinate implementation milestones and ensure timely project delivery.
Develop test scenarios and support User Acceptance Testing (UAT).
Validate configured solutions against business requirements.
Identify gaps, troubleshoot issues, and coordinate resolutions with internal teams.
Ensure implementation quality before customer go-live.
Conduct end-user training sessions for business and operational teams.
Create user guides, training documentation, and adoption plans.
Gather customer feedback during rollout phases.
Drive platform adoption by helping users understand both functionality and business impact.
Monitor early adoption and implementation success metrics.
Provide recommendations to optimize platform usage.
Identify opportunities for additional value creation through advanced use cases.
Act as a trusted advisor to customers on Customer Intelligence best practices.
Bachelor's degree in Business, Engineering, Information Systems, Marketing, or a related field.
2–5 years of experience in software implementation, business analysis, consulting, CRM implementation, or customer success roles.
Strong requirement gathering and stakeholder management skills.
Experience documenting business processes and translating them into functional requirements.
Excellent communication and presentation skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple projects and stakeholders simultaneously.
Preferred
Experience working with retail, e-commerce, jewellery, fashion, grocery, or consumer brands.
Familiarity with CRM and marketing automation platforms.
Understanding of customer lifecycle management and loyalty programs.
Exposure to omnichannel engagement strategies.
Knowledge of UAT processes and implementation methodologies.
Experience working in SaaS environments.
In this role, success means:
Customers achieve smooth and timely implementations.
Business teams adopt the platform with confidence.
Retailers gain a unified understanding of their customers.
Customer Intelligence initiatives translate into measurable business outcomes such as improved lead conversion, stronger retention, and increased customer engagement.
At Zithara.AI, you won't just implement software—you will help retailers transform the way they understand and engage their customers. Every implementation contributes to our mission of helping businesses turn customer data into Customer Intelligence that drives growth.
India’s fastest AI-driven Customer Data Platform, empowering retailers with insights & tools to unlock growth potential.
At Zithara.AI, we empower businesses to unlock the full potential of their customer relationships using cutting-edge artificial intelligence. Our customer behavior platform provides businesses with the insights and tools they need to understand their customers, drive engagement, and boost sales. With a comprehensive suite of solutions, including customer segmentation through advanced RFM techniques to identify high-value customers and predict repeat purchases, marketing automation to streamline efforts and improve services, tailored loyalty programs to increase retention and boost billing, lead management tools to capture opportunities from multiple channels, and rewards programs to drive sales and long-term retention, we cater to businesses aiming to increase sales, engagement, and customer insights. Whether you're looking to understand your customers better or optimize your marketing strategies, Zithara.AI provides the technology and support to achieve your goals. Join us on the journey to smarter customer engagement and sustainable business growth with Zithara.AI.
Offices: 301 above HDFC Bank, Bamboos, Phase 2, Gachibowli, Hyderabad, Telangana 500081, Hyderabad, Telangana 500081, IN
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