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Sr. Architect - Enterprise Application - SAP S

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

This role will support the Digital Core Program during the RUN PHASE leading Service Introduction / take on activities following Framework as part of a large transformation program to deploy S/4 platform covering OTC/PL process.

This position ensures a smooth transition from project delivery into scale operations, enabling Business as usual (BAU). The role will act as key link between project team, product teams/ delivery organization, ensuring the solutions are operationally ready, supportable and aligned with Business requirements / ITILS service delivery process. The role combines functional expertise, operational readiness and service management ensuring the S/4 take on scope is fully aligned / embedded into the product support Model 

• Strong knowledge of supply chain processes.
• Experience in service operations or a similar role, with a focus on Order to Cash (O2C), Physical Logistics, and Warehouse Management.
• Understand ITIL concepts (Incident, Problem, Change and service transition)  
• Ability to operate in complex and multi-team environments.
• Familiarity with SAP and non-SAP systems 
• Ability to collaborate with Enterprise Architecture, Infrastructure, Integration, and both technical and non-technical stakeholders Digital Transformation S/4 Deployment – Core process  
• Service Introduction & Transition to operations 
• Lead the new scope into GDO/BDS product and delivery model 
• Transition Plan from Project to BAU including Financials Aspects  
• Operational Readiness 
• Functional and Technical Documentation 
• Support Model / escalations Paths
• Monitoring and Integration ownership
• Operational Risks vs Mitigation Actions approval 
• Product and support Alignment 
• Act as bridge between all layers (Program, Projects, product owners, delivery) 
• Ensure ITSM process defined (SLAs, KPIS) 
• Business engagement 
• Partner with Business representatives to ensure Business continuity / operational model 
• Training on new WOW / Support flow 
• Governance & Quality 
• Ensure compliance with ITSM - ITIL best practices 
• Support hypercare, exit criteria, readiness assessment 
• Reporting - Transition deliverables, Status, risk and GAPS 

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

SAP Certified Application Associate - Business Intelligence with SAP NetWeaver 7.0 - SAPSAP, SAP Certified Development Associate - ABAP with SAP NetWeaver 7.0 - AtosAtos

Required Skills

SAP ERP Central Component (SAP ECC), SAP HANA Cloud, SAP Order to Cash, SAP Overview

Language

English (Required), English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application SAP S

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.