Galway, Connacht, Ireland · Hybrid
About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: First-line IT Support, Windows 10/11, Microsoft 365, Active Directory, Entra ID
Galway, Connacht, Ireland · Hybrid
About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: Azure Virtual Desktop, Golden Image Management, FSLogix, Azure Monitor, Log Analytics
Galway, Connacht, Ireland · Hybrid
About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: Microsoft Entra ID, Active Directory, Joiner-Mover-Leaver Automation, Conditional Access, Privileged Identity Management
Galway, Connacht, Ireland · Hybrid
About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: Microsoft 365 Engineering, Exchange Online, SharePoint Online, Microsoft Teams, Teams Voice
Galway, Connacht, Ireland · Hybrid
$65k–$165k/yr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: DevOps, Observability, AIOps, Cloud Architecture, Kubernetes
Galway, Connacht, Ireland · Hybrid
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Principal Software Developer Location: G…
Skills: Software Architecture, C#, .NET, JavaScript, Angular
Galway, Connacht, Ireland · Hybrid
Job Description: Senior Data Analyst The Role As a Senior Data Analyst, you will work closely with business and technical teams to drive the creation of scalable and documented data design solutions. They drive adoption …
Skills: Data Modeling, PL/SQL, SAP Power Designer, Data Analysis, Data Warehousing
Galway, Connacht, Ireland · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Java, AWS, Microservices, RESTful APIs, Object-Oriented Programming
Galway, Connacht, Ireland · Hybrid
$51k–$77k/yr
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to p…
Skills: Angular, C#, .NET, TypeScript, HTML
Galway, Connacht, Ireland · On-site
Job Description: As a Product Lead for Equity and Bond Trading Technology, you will play a critical role in shaping and delivering technology capabilities that support trading workflows. You will partner closely with bus…
Skills: Product Management, Agile Delivery, Backlog Management, Requirements Gathering, Stakeholder Engagement
Galway, Connacht, Ireland · On-site
Job Description: As a Product Lead for Equity and Bond Trading Technology, you will play a critical role in shaping and delivering technology capabilities that support trading workflows. You will partner closely with bus…
Skills: Product Management, Agile Delivery, Backlog Management, Requirements Gathering, Stakeholder Engagement
Galway, Connacht, Ireland · Hybrid
Job Description: We are seeking a skilled and motivated Senior Full Stack Developer with strong Identity & Access Management (IAM) expertise to join our team. The ideal candidate will bring a combination of backend/front…
Skills: Angular, React, TypeScript, Java, Spring Boot
Galway, Connacht, Ireland · Hybrid
Job Description: We are seeking a skilled and motivated Senior Full Stack Developer with strong Identity & Access Management (IAM) expertise to join our team. The ideal candidate will bring a combination of backend/front…
Skills: Angular, React, TypeScript, Java, Spring Boot
Galway, Connacht, Ireland · On-site
Job Description: PRINCIPAL SOFTWARE ENGINEER – EQUITY TRADING Location: Galway The Role As a Principal Software Engineer on the Equity Trading Technology team, you will have the opportunity to lead the design and develop…
Skills: Java, Spring Boot, Kafka, JMS, Oracle
Galway, Connacht, Ireland · On-site
Job Description: PRINCIPAL SOFTWARE ENGINEER – EQUITY TRADING Location: Galway The Role As a Principal Software Engineer on the Equity Trading Technology team, you will have the opportunity to lead the design and develop…
Skills: Java, Spring Boot, JMS, Kafka, Test Automation
Galway, Connacht, Ireland · Hybrid
Job Description: Fidelity Investments – Technology Graduate Programme Launch your tech career by building real solutions that impact millions. Ready to go beyond the classroom? Build technology that powers financial outc…
Skills: Java, Python, C#, JavaScript, JQuery
Galway, Connacht, Ireland · On-site
$60k–$80k/yr
Mbryonics are seeking an experienced Digital Design Engineer to work on innovative Optical and Photonic products for space telecommunications applications. You will work across a range of products, requiring expertise ac…
Skills: SystemVerilog, Verilog, VHDL, RTL Design, FPGA Prototyping
Galway, Connacht, Ireland · Hybrid
$66k–$98k/yr
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to p…
Skills: Software Testing, Test Automation, Leadership, Mentoring, Problem-solving
Galway, Connacht, Ireland · Hybrid
$66k–$98k/yr
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to p…
Skills: Software Verification, Test Automation, DevOps, Appium, C#
Galway, Connacht, Ireland · On-site
About us MKO is Ireland’s largest Planning and Environmental consultancy. Our team of 200+ experienced professionals work across the planning, environmental, ecology and related fields. We deliver challenging and complex…
Skills: AI strategy, Digital transformation, Python, JavaScript, Automation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the first point of contact for global employees to triage, log, and resolve IT incidents and service requests. Manage identity and access requests while escalating complex issues to L2/L3 teams to ensure SLA compliance.
Requires experience in a service desk role with strong knowledge of Windows, Microsoft 365, and Active Directory. Proficiency with ITSM tools and a customer-first mindset are essential, with ITIL Foundation certification being desirable.
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
This role is the first point of contact for Planet’s global workforce, handling inbound incidents and service requests across phone, chat, self-service portal, and email. Day to day, you will triage and log every contact, resolve as much as possible at first contact, and escalate cleanly so colleagues stay productive and services meet their SLAs.
First-line support — Act as the single point of contact for incidents and service requests via phone, chat, self-service portal, and email; own each ticket to resolution or escalation.
Triage & logging — Accurately log, categorise, and prioritise every contact in the ITSM tool (Jira Service Management), capturing clear and actionable detail.
First-contact resolution — Resolve common endpoint, account, connectivity, and application issues using knowledge articles and standard operating procedures.
Identity & access — Handle password resets, MFA, account unlocks, and access requests in line with Joiner-Mover-Leaver and security policy.
Escalation management — Escalate to L2/L3 teams and third-party vendors with complete diagnostics; track to closure and keep users updated.
SLA & queue management — Work to agreed response and resolution SLAs; monitor the queue and manage personal workload to target.
Knowledge & self-service — Create and improve knowledge articles and drive self-service adoption to deflect repeat contacts.
Customer experience — Deliver friendly, professional support and maintain high customer satisfaction (CSAT) through clear communication.
Asset accuracy — Keep asset and configuration records up to date at the point of contact for starters, leavers, and hardware moves.
Success Measures
First point of contact for Planet’s global colleague base; consistently high first-contact resolution and CSAT, with tickets logged accurately and resolved or escalated within SLA.
Experience in a service desk or first-line IT support role, ideally within a global or regulated organisation.
Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.
Familiarity with Active Directory / Entra ID account administration (unlocks, resets, group membership).
Confident using an ITSM ticketing tool such as Jira Service Management or ServiceNow.
Understanding of ITIL incident and request management fundamentals.
Excellent telephone manner and written communication with a customer-first mindset.
Able to follow SOPs and knowledge articles precisely and work to defined SLAs.
Basic troubleshooting of hardware, connectivity, VPN, and mobile devices.
ITIL Foundation certification desirable.
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Flexible payments, software and tax-free shopping solutions built around your needs, through a single partnership.
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets. Stay safe: Planet recruiters may reach out on LinkedIn, but all formal communication happens via verified email, phone, or trusted video platforms — never social media messaging. We will never ask you for money or financial details.
Offices: Tully Business Park, Ballinahown, Galway, County Galway Rep, IE · Somerset House, 47-49 London Road, Redhill, Surrey RH11LU, GB · 22 Church Street, 4th Floor Washington Mall Phase II, Hamilton, Bermuda HM11, BM · 140 Yonge St, Suite 200, Toronto, Ontario M5C 1X6, CA · Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico 06600, MX
There are currently 96 open software positions in Galway, Ireland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Fidelity Investments, Ministry Brands, Medtronic, CVS Health, Planet, among others. Browse the listings above to see every active employer.
Yes — 73 of the 96 open software positions offer remote or hybrid work (3 remote, 70 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
