Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Merchant Onboarding, Payment Gateways, AML/KYC Compliance, Technical Scrubbing, Stakeholder Management
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Billing Management, Data Integrity, Accounting Practices, Reconciliations, Microsoft Excel
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Billing, Invoicing, Accounting Practices, Reconciliations, Microsoft Excel
Porto, Portugal · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: ASP.NET Core, MongoDB, PostgreSQL, Kafka, AWS
Galway, Connacht, Ireland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Application Support, Production Monitoring, Incident Management, Windows Server, Linux
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Onboarding Management, Project Planning, Stakeholder Management, Technical Consulting, AML Documentation
Paris, Ile-de-France, France · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Cash Handling, Customer Support, English Fluency, French Fluency, Arabic Proficiency
Lisbon, Portugal · Hybrid
About us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and ma…
Skills: Relationship Management, Upselling, Contract Negotiation, Strategic Account Planning, Customer Retention
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Us Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-fr…
Skills: Operations Management, Onboarding, People Management, Stakeholder Management, Data Analysis
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: English Proficiency, French Proficiency, Verbal Communication, Written Communication, Account Management
London, England, United Kingdom · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: AI Strategy, Commercial Leadership, Data-Driven Decision Making, Stakeholder Management, AI Governance
Madrid, Community of Madrid, Spain · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Salesforce, Agentforce, Apex, Salesforce Flow, LLM
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: AI Strategy, Financial Process Automation, Stakeholder Management, Solution Design, LLMs
Lisbon, Portugal · Hybrid
About us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and ma…
Skills: Account Management, Upselling, Cross-selling, Contract Negotiation, Customer Relationship Management
Dortmund, North Rhine-Westphalia, Germany · Hybrid
About Planet Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. With a heritage of over 40 years in hotel technology through brands lik…
Skills: Sales Strategy, Business Development, Contract Negotiation, CRM Proficiency, Product Presentation
Madrid, Community of Madrid, Spain · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Customer Success, Customer Support, Upselling, Cross-selling, Contract Negotiation
Cape Town, Western Cape, South Africa · Hybrid
About Planet Planet is a global technology company delivering solutions that power the hospitality experience. We help customers deliver exceptional guest experiences across hotels and hospitality venues through innovati…
Skills: Business Development, Sales Pipeline Management, Hospitality Networking, IP Infrastructure, Contract Negotiation
London, England, United Kingdom · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Solution Consulting, Payments Industry Expertise, Stakeholder Management, Team Leadership, Solution Design
London, England, United Kingdom · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Project Management, Stakeholder Management, Payment Solutions, Team Leadership, Risk Analysis
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Manage the end-to-end merchant onboarding lifecycle, from application review and technical configuration to go-live. Coordinate with internal teams and external partners to ensure seamless integration onto payment platforms while meeting SLAs.
Requires experience in onboarding, payments, or fintech with a strong understanding of payment gateways. Candidates should be detail-oriented with excellent communication skills and familiarity with AML/KYC standards is preferred.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview
The Onboarding Specialist is responsible for managing the end-to-end merchant onboarding process, ensuring that new clients are seamlessly integrated onto Planet’s gateway and payment platforms. This role involves coordinating technical setup, validating applications, collaborating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The position plays a key role in delivering high-quality onboarding, meeting SLAs, and enhancing the overall customer experience.
Manage the full onboarding lifecycle for merchants, from application review to go-live
Perform technical scrubbing and validation of merchant applications to ensure completeness and accuracy
Configure and set up payment gateway solutions in line with client requirements
Coordinate with internal teams (e.g. Sales, Compliance, Technical Support) and external partners (acquirers, integrators, vendors)
Ensure all onboarding activities align with regulatory standards and internal policies
Monitor onboarding progress against SLAs and proactively resolve any issues or delays
Act as the main point of contact for onboarding-related queries, ensuring a smooth and professional client experience
Identify opportunities to improve onboarding processes, efficiency, and quality
Experience in onboarding, payments, fintech, or a related operational role
Strong understanding of payment gateways and merchant onboarding processes (preferred)
Familiarity with AML/KYC requirements and compliance standards is nice to have
Highly detail-oriented with strong organizational and problem-solving skills
Ability to manage multiple tasks and stakeholders in a fast-paced environment
Excellent communication skills, with a customer-focused mindset
Proactive, adaptable, and able to work both independently and as part of a team
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Flexible payments, software and tax-free shopping solutions built around your needs, through a single partnership.
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets. Stay safe: Planet recruiters may reach out on LinkedIn, but all formal communication happens via verified email, phone, or trusted video platforms — never social media messaging. We will never ask you for money or financial details.
Offices: Tully Business Park, Ballinahown, Galway, County Galway Rep, IE · Somerset House, 47-49 London Road, Redhill, Surrey RH11LU, GB · 22 Church Street, 4th Floor Washington Mall Phase II, Hamilton, Bermuda HM11, BM · 140 Yonge St, Suite 200, Toronto, Ontario M5C 1X6, CA · Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico 06600, MX
Flexible payments, software and tax-free shopping solutions built around your needs, through a single partnership.
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets. Stay safe: Planet recruiters may reach out on LinkedIn, but all formal communication happens via verified email, phone, or trusted video platforms — never social media messaging. We will never ask you for money or financial details.
Offices: Tully Business Park, Ballinahown, Galway, County Galway Rep, IE · Somerset House, 47-49 London Road, Redhill, Surrey RH11LU, GB · 22 Church Street, 4th Floor Washington Mall Phase II, Hamilton, Bermuda HM11, BM · 140 Yonge St, Suite 200, Toronto, Ontario M5C 1X6, CA · Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico 06600, MX
