Galway, Connacht, Ireland · Hybrid
About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: Windows 10/11, Microsoft 365, macOS, Entra ID, Active Directory
Galway, Connacht, Ireland · Hybrid
About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: Desk-side Support, Microsoft Teams Rooms, AV Troubleshooting, Windows 10/11, macOS
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: AI Strategy, AI Governance, Machine Learning, Automation, Workflow Optimisation
Stockholm, Sweden · Hybrid
About Planet Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. With a heritage of over 40 years in hotel technology through brands lik…
Skills: Sales, Business Development, Contract Negotiation, Product Presentation, Market Research
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: AI Strategy, Financial Process Automation, Stakeholder Management, Solution Design, LLMs
London, England, United Kingdom · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Product Marketing, Go-To-Market Strategy, Positioning And Messaging, Storytelling, PowerPoint
Vienna, Austria · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: German Language, English Language, Customer Support, Software Consulting, IT Troubleshooting
Paris, Ile-de-France, France · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Office Management, Facilities Management, Vendor Management, Health & Safety Compliance, Budgeting
France · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Refund Processing, Cash Handling, Customer Support, English Fluency, French Fluency
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: PMS Implementation, Technical Troubleshooting, Customer Training, Hospitality Industry Knowledge, German Language
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: AI Performance Optimisation, Process Improvement, Knowledge Management, Data Analysis, Stakeholder Management
Porto, Portugal · Hybrid
About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: SQL, dbt, Snowflake, Dimensional Modeling, Data Transformation
Munich, Bavaria, Germany · Hybrid
Job Description About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, …
Skills: Payments Sales, Cross-selling, Consultative Selling, Account Management, Salesforce
Vienna, Austria · Hybrid
About us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: Business Development, Relationship Management, Strategic Planning, C-level Stakeholder Management, Market Analysis
Vienna, Austria · Hybrid
About us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and man…
Skills: Account Management, Contract Negotiation, Upselling, Cross-selling, Strategic Account Planning
Madrid, Community of Madrid, Spain · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Customer Service, French Proficiency, English Proficiency, Financial Services, Payments Operations
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Billing Management, Data Integrity, Accounting Practices, Reconciliations, Microsoft Excel
Galway, Connacht, Ireland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Application Support, Production Monitoring, Incident Management, Windows Server, Linux
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Onboarding Management, Project Planning, Stakeholder Management, Technical Consulting, AML Documentation
Paris, Ile-de-France, France · Hybrid
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and ta…
Skills: Cash Handling, Customer Support, English Fluency, French Fluency, Arabic Proficiency
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Provide second-line remote support by resolving complex endpoint, application, identity, and connectivity issues for a global workforce. Focus on root cause analysis, request fulfillment, and creating knowledge articles to improve first-contact resolution for L1 teams.
Requires proven second-line support experience in global or regulated environments with strong troubleshooting skills in Windows, M365, and Entra ID. Proficiency with endpoint management tools like Intune or JAMF and a solid understanding of networking fundamentals are essential.
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
This role provides second-line remote support for Planet’s global workforce, taking escalations from the service desk and resolving more complex endpoint, application, identity, and connectivity issues. Day to day, you will troubleshoot to root cause, fulfil technical service requests, and feed fixes and knowledge back into the L1 team to lift first-contact resolution.
What you will do:
Second-line support — Own escalations from the service desk; diagnose and resolve complex endpoint, application, identity, and connectivity incidents remotely.
Request fulfilment — Deliver technical service requests including software deployment, device configuration, and access changes to SLA.
Endpoint troubleshooting — Investigate Windows and macOS issues, profile and policy problems, performance, and application faults to root cause.
Identity & access — Administer Entra ID / Active Directory accounts, groups, MFA, and shared mailboxes in line with security and JML policy.
Remote tooling — Use remote support and endpoint management tooling (Intune, JAMF, remote control) to resolve issues without a desk visit.
Escalation & collaboration — Escalate to L3 specialists and vendors with full diagnostics; own the ticket through to resolution.
Knowledge & enablement — Produce knowledge articles and coach L1 analysts to shift resolution left and reduce escalations.
Problem management — Identify recurring issues and raise problem records; drive permanent fixes with L3 teams.
Asset & documentation — Maintain accurate asset, configuration, and ticket records throughout the support lifecycle.
Success Measures
Escalations resolved remotely and to SLA with minimal desk-side handoff; a measurable uplift in first-contact resolution through knowledge and coaching back to L1.
Who you are:
Proven second-line / desktop support experience in a global or regulated environment.
Strong hands-on troubleshooting of Windows 10/11 and Microsoft 365; working knowledge of macOS.
Hands-on Entra ID / Active Directory administration (accounts, groups, MFA, Conditional Access basics).
Experience with endpoint management tooling - Intune and/or JAMF - for policy, apps, and remote actions.
Solid understanding of networking fundamentals - DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.
Confident with ITSM tooling (Jira Service Management) and ITIL incident, request, and problem management.
Clear written and verbal communication, with strong customer service skills.
Able to work to SLAs, prioritise competing incidents, and document clearly.
ITIL Foundation and/or Microsoft 365 certification desirable.
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Flexible payments, software and tax-free shopping solutions built around your needs, through a single partnership.
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets. Stay safe: Planet recruiters may reach out on LinkedIn, but all formal communication happens via verified email, phone, or trusted video platforms — never social media messaging. We will never ask you for money or financial details.
Offices: Tully Business Park, Ballinahown, Galway, County Galway Rep, IE · Somerset House, 47-49 London Road, Redhill, Surrey RH11LU, GB · 22 Church Street, 4th Floor Washington Mall Phase II, Hamilton, Bermuda HM11, BM · 140 Yonge St, Suite 200, Toronto, Ontario M5C 1X6, CA · Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico 06600, MX
Flexible payments, software and tax-free shopping solutions built around your needs, through a single partnership.
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets. Stay safe: Planet recruiters may reach out on LinkedIn, but all formal communication happens via verified email, phone, or trusted video platforms — never social media messaging. We will never ask you for money or financial details.
Offices: Tully Business Park, Ballinahown, Galway, County Galway Rep, IE · Somerset House, 47-49 London Road, Redhill, Surrey RH11LU, GB · 22 Church Street, 4th Floor Washington Mall Phase II, Hamilton, Bermuda HM11, BM · 140 Yonge St, Suite 200, Toronto, Ontario M5C 1X6, CA · Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico 06600, MX
