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Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The Support Engineer will monitor and maintain the operational health of AI, LLM, and RPA solutions in production environments. They are responsible for troubleshooting incidents, managing automation workflows, and collaborating with engineering teams to ensure system reliability.
Requirements
Candidates must have at least 3 years of experience in technical support, RPA operations, or DevOps roles. A bachelor's degree in a technical field and hands-on proficiency with UiPath, LLM APIs, and cloud platforms are required.
Full job description
What happens when an AI or automation solution is already in production—but something goes wrong?
We're looking for a Support Engineer – AI & Automation to help keep ATI's AI, LLM, and RPA solutions running reliably in production. This role sits at the intersection of technology, automation, and operations, supporting everything from robotic workflows and transaction queues to LLM and RAG pipelines.
You'll monitor production environments, investigate incidents, troubleshoot automation and AI workloads, and work closely with Service Desk, AI/RPA Engineering, and technology partners to get issues resolved quickly and effectively.
If you enjoy troubleshooting complex technical problems, working with emerging AI technologies, and making sure production systems perform as they should, this could be your next challenge.
\nKey Responsibilities
Monitor and maintain the operational health of AI, LLM, and RPA solutions running in production
Manage RPA queues, transactions, robots, triggers, assets, and other UiPath Orchestrator components
Troubleshoot and resolve incidents across RPA workflows, AI applications, LLM services, and supporting infrastructure
Support LLM and RAG pipelines, including investigating model responses, API issues, retrieval problems, and common LLM failure modes
Monitor application, automation, and model performance using appropriate observability and monitoring tools
Distinguish between business exceptions and application exceptions and apply the appropriate resolution or escalation path
Maintain and improve incident runbooks, troubleshooting guides, and operational documentation
Support prompt, model, and configuration changes while ensuring appropriate controls and testing are followed
Support change and release activities for RPA bots, AI applications, and related components
Conduct post-incident reviews to identify root causes and opportunities to prevent recurring issues
Collaborate with AI/RPA Engineering, Service Desk, Cloud, and business teams to resolve incidents and improve production reliability
Work with technology vendors and platform providers when issues require external investigation or escalation
Continuously identify opportunities to improve monitoring, automation support processes, and overall platform reliability
Is this you?
Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related technical field
3+ years of experience in technical support, RPA operations, DevOps, ML engineering, or a similar production technology role
Demonstrated experience supporting UiPath RPA solutions and/or LLM workloads in production environments
Strong hands-on knowledge of UiPath Studio and Orchestrator, including attended and unattended robots, queues, assets, triggers, and folders
Experience with UiPath REFramework or equivalent automation framework patterns, such as dispatcher/performer architectures
Working knowledge of VB.NET or C# for UiPath scripting, troubleshooting, and debugging
Intermediate Python skills for scripting, debugging, and data processing
Experience working with LLM APIs, such as OpenAI, Azure OpenAI, Anthropic, Cohere, or similar platforms
Experience with IT Service Management tools such as Jira Service Management, ServiceNow, or equivalent
Understanding of at least one major cloud platform: Microsoft Azure, AWS, or Google Cloud
Working knowledge of SQL and data querying for investigating application logs, transaction data, and automation platform data
Experience creating, maintaining, or following incident runbooks and troubleshooting procedures
Understanding of automation exception handling, including the ability to distinguish business exceptions from application exceptions
Understanding of RAG architecture and common LLM failure modes
Experience with UiPath AI Center, Document Understanding, or Communications Mining
Exposure to Microsoft Power Automate as a secondary RPA platform
Experience with vector databases such as Azure AI Search, Pinecone, or Weaviate
Experience with AI orchestration frameworks such as LangChain, LlamaIndex, or Semantic Kernel
Exposure to observability and monitoring tools such as Grafana, Azure Monitor, Datadog, LangSmith, or Weights & Biases
Experience with CI/CD pipelines, including Azure DevOps or GitHub Actions, for bot packages and AI applications
Familiarity with model evaluation concepts such as BLEU, ROUGE, human evaluation, or LLM-as-judge
Exposure to MLflow, Kubeflow, or similar ML lifecycle platforms
Experience with prompt engineering, evaluation-driven workflows, or model optimization
Understanding of data privacy, AI governance, and RPA controls, including PII handling and automation controls
\n
Be Part of ATI's Journey
At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.
Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.
Join us and help shape the future of travel and hospitality.
ATI Business Group helps travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.
With 20+ years of industry focus, we’ve grown from a single fare loading service to 100+ specialized disciplines spanning ticketing, finance, automation, and more.
We don’t just support operations — we help shape the future of travel efficiency.
Let’s explore how ATI can help strengthen and scale your operations.
Offices: Jl Batu Tulis Raya no.13c, Jakarta, 10120, ID
Fare Loading & Fare FilingFinance & Accounting Support ServicesTicketing Refund Operation SupportLand Travel DistributionBusiness IT DevelopmentFare Audit ServicesBusiness Process OutsourcingMulti GDS Fare Filingand Business ConsultingCRM
How many Software jobs are open in Central Jakarta, Indonesia right now?
There are currently 29 open software positions in Central Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Central Jakarta, Indonesia?
Companies currently hiring include ATI Business Group, Mekari, Xenith, CLaaS2SaaS, StickEarn, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Central Jakarta, Indonesia?
Yes — 9 of the 29 open software positions offer remote or hybrid work (0 remote, 9 hybrid).
How do I apply for Software jobs in Central Jakarta, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.