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Mō te tūranga | About the Role We’re looking for a Senior Software Engineer to join our Modernise Contact Centre squad and support Westpac’s critical contact centre platforms. You’ll work across software development, int…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will develop and maintain contact centre platform solutions while supporting integrations using APIs and middleware. Additionally, you will apply DevOps practices, support production systems, and mentor engineering team members.
The role requires strong experience with Microsoft Dynamics 365 and contact centre domain knowledge. Candidates must also possess proficiency in APIs, CI/CD, automated testing, and production support.
We’re looking for a Senior Software Engineer to join our Modernise Contact Centre squad and support Westpac’s critical contact centre platforms.
You’ll work across software development, integration, automation, production support and platform modernisation, helping deliver reliable technology for customers and frontline teams.
What you’ll be doing
In this role, you will:
Develop and maintain contact centre platform solutions.
Build and support integrations using APIs and middleware.
Apply CI/CD, automation, testing and DevOps practices.
Support production systems and drive continuous improvement.
Mentor engineers and contribute to strong engineering practices.
You’ll bring strong engineering experience, ownership and a collaborative mindset, including:
Microsoft Dynamics 365 development experience.
Contact centre domain knowledge.
Experience with APIs, middleware, CI/CD, automated testing and production support.
Strong problem-solving, communication and mentoring skills.
Nice to have
Experience in any of the following would be beneficial:
CCaaS, IVR, telephony or enterprise contact centre technologies.
Java, Spring Boot, cloud-native platforms or monitoring tools.
Financial services or regulated environment experience.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Together Greater
We’ve been helping New Zealanders find the right financial solutions to suit their lives since 1861. We opened during the Otago gold rush as the Bank of New South Wales and became Westpac in 1982. Along the way we’ve grown stronger by joining forces with the Commercial Bank of Australia and Trust Bank – to become Westpac New Zealand Limited. We bank all sorts of people and businesses – from kids, to first home-owners through to big corporates and the New Zealand Government. Nearly a quarter of all Kiwis bank with Westpac, so we’ve got great experience and knowledge to draw on when it comes to helping people with their very first bank account, all the way through to their retirement. With close to 100 branches, and more than 350 ATMs, we’re one of New Zealand’s largest banks. We provide a full range of banking and financial services for personal, business and agribusiness banking.
Offices: PO Box 934, Auckland, New Zealand, 1010, NZ
There are currently 430 open software positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Datacom, Deloitte, Air New Zealand, Rocket Lab, Halter, among others. Browse the listings above to see every active employer.
Yes — 302 of the 430 open software positions offer remote or hybrid work (24 remote, 278 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
