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$72k–$85k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Prescription coverage, Flexible spending accounts, Life insurance
Posted 11d ago
~40 hrs/week
Responsibilities
The investigator evaluates the needs of older adults and investigates reports of elder abuse, neglect, exploitation, and abandonment. They conduct in-person interviews, gather evidence, develop care plans, and provide ongoing case management to ensure the safety and well-being of clients.
Requirements
Candidates must hold a bachelor's degree in social work, behavioral sciences, human services, or a related field. At least one year of professional experience in human services, law enforcement, or nursing is required, along with a valid driver's license and access to a vehicle.
Full job description
Description
Shift: Monday – Friday, 8:30 AM – 4:30 PM (Must be flexible to work evenings & weekends as needed)
Location: Requires in-person fieldwork within Philadelphia County, with occasional office presence for meetings, trainings, and other activities. (Hybrid schedule available after 6 months; fieldwork will still be required)
Salary Range: (New SalaryEffective July 1, 2026) - $71,723.00 - $85,423.24 varies with experience.
Join Our Team – Make a Difference!
The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.
About Us:
Philadelphia Corporation for Aging (PCA) is a nonprofit founded in 1973 and part of the nationwide Area Agency on Aging (AAA) network. Established under the Older Americans Act, PCA supports older adults and caregivers through advocacy, public funding stewardship, program development, and service coordination.
What You’ll Do:
The Protective Services Investigator evaluates the medical, social, and psychological needs of older adults, investigates allegations of elder abuse, neglect, abandonment, and financial exploitation, and offers services to detect, reduce, correct, or eliminate the risks associated with all types of abuse identified during investigations.
Key responsibilities include:
Receives and investigates reports of abuse, neglect, exploitation, and abandonment of individuals aged 60 and above.
Conducts in-person interviews and gathers evidence to determine whether reports of abuse or neglect are substantiated or unsubstantiated.
Assesses the need for emergency intervention including petitioning for involuntary mental health commitments, protection from abuse orders, emergency intervention and access orders, when appropriate.
Seeks support from law enforcement in delivery and enforcing above-mentioned court orders.
Completes investigations and develop care plans for older adults which may include family members, friends, and formal service providers.
Provides ongoing case management to older adults in need of protective services.
Establishes and maintains relationships with public service providers, including mental health and health care providers, police district offices, and other community agencies.
Testifies in court as needed.
Requirements
Education: Bachelor's degree in social work, behavior sciences, human services, or a related field.
Experience: 1 year of professional human services, law enforcement, or nursing experience.
Requirements: A valid driver's license, a good driving record and access to a fully insured car.
Skills: Demonstrates effective time management, strong organizational skills with keen attention to detail, and excellent written and verbal communication abilities.
What We Offer:
Competitive Pay & Benefits – Including medical, dental, vision, prescription coverage, and flexible spending accounts
Employer-Paid Coverage – Life insurance, short-term disability, and long-term disability
Retirement Savings – 403(b) plan with employer contributions and optional pre-tax employee contributions
Generous Time Off – Paid time off (PTO) and company holidays
Convenience & Support – Direct deposit, pre-tax commuting and parking benefits, and access to an Employee Assistance Program (EAP)
Training & Development – Paid orientation and ongoing professional training opportunities
For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at https://www.pcacares.org/
All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted.
EEO/AAP Statement
Philadelphia Corporation for Aging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by federal, state, or local laws.
Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Philadelphia Corporation for Aging (PCA) funds, plans and coordinates programs and services that help older Philadelphians and adults with disabilities achieve their maximum levels of health, independence and productivity.
Through its network of community partners, PCA touches the lives of more than 140,000 individuals each year. Services supported by PCA include older adult community centers; congregate and home-delivered meals; transportation; housing repairs and modifications; legal services; health insurance counseling; in-home care; caregiver support; and older adult protective services.
Established in 1973, PCA is a private, nonprofit organization and Philadelphia County's designated Area Agency on Aging. PCA partners with approximately 200 providers to deliver more than 30 person-centered programs and services throughout the city. PCA is funded primarily through the Older Americans Act, Medical Assistance and Pennsylvania Lottery funds administered through the Pennsylvania Department of Aging.
As one of the region's largest nonprofit organizations, PCA employs hundreds of professionals in social work, information technology, support services, administration and other fields. Career opportunities and benefits information are available at www.PCAcares.org/careers.
Offices: 642 North Broad Street, Philadelphia, Pennsylvania 19130, US
Health CareElder CareLegalNon ProfitWellnessCivic, Welfare & Social ServicesNon-profit and NGO
How many Social Services jobs are open in Philadelphia, PA right now?
There are currently 2,056 open social services positions in Philadelphia, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Philadelphia, PA?
Companies currently hiring include Merakey, Apis Services, Inc., BAYADA Home Health Care, Greater Philadelphia YMCA, Temple Health – Temple University Health System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Philadelphia, PA?
Yes — 197 of the 2056 open social services positions offer remote or hybrid work (38 remote, 159 hybrid).
How do I apply for Social Services jobs in Philadelphia, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.