Social Services Jobs in Kyiv, Ukraine (Now Hiring) — 39 open — Page 2

Function prerequisite:

The Monitoring, Evaluation, Accountability, Learning and Information Management Officer - MEAL/IM Officer, is responsible for strengthening monitoring, evaluation, accountability, learning, data management and information management systems across NPA Ukraine’s DHC portfolio.

The MEAL/IM Officer supports programme quality, reporting and learning by ensuring that programme data is collected, validated, analysed, visualised and used for decision-making. The position combines core MEAL responsibilities with practical information management tasks, including Survey123 reporting systems, ActivityInfo reporting, programme databases, Power BI/ArcGIS dashboards and other data visualisation tools.

The MEAL Officer will work closely with the Ukraine DHC Programme Manager, Partnership Manager and Programme Officer to understand the different needs of partners, develop and improve existing monitoring, evaluation and learning systems and play a key capacity development and accompaniment role for NPA staff and partner staff.

All responsibilities and reporting have to be carried out in accordance with the strategic objectives of NPA as set out in the NPA Strategy, Regulation for Delegation of Authority and other relevant procedures and guidelines in the Quality Management System and Programme Handbook, as well as approved local guidelines and regulations. Any deviation to the above has to be reported to, and approved by, NPA HO. Coordination and administrative follow up of the programme is carried out by the Ukraine Programme Advisor in the NPA Head Office.

The position is based in Kyiv, with travel across the country as required and approved by Security Department.

Responsibilities:

Monitoring and Evaluation

• Maintain and enhance MEAL and information management systems, tools and processes for adaptive management, data quality, data collection, data protection, analysis, reporting and learning across the DHC Programme in Ukraine.
• Lead the selection and revision of indicators, logframes, MEAL plans and reporting tools, ensuring alignment with programme objectives, donor requirements and partner capacities.
• Facilitate annual reviews of problem analysis, Theory of Change, work planning and learning activities, ensuring that evidence is used for programme adaptation.
• Ensure high-quality programme monitoring through internal electronic and paper-based systems, performance databases, Survey123 forms, dashboards and other relevant tracking tools.
• Develop, update and disseminate data collection tools, reporting forms, templates, data dictionaries and guidance materials.
• Administer and support Survey123 and other digital data collection tools, ensuring that forms are functional, user-friendly and aligned with programme indicators.
• Develop, update and maintain programme dashboards, including Power BI, ArcGIS or similar platforms, to support monitoring, reporting and management decision-making.
• Coordinate regular data collection, validation, consolidation and timely reporting by programme staff and partners.
• Collect, clean, verify and upload data into programme performance tracking tools, including Survey123, ActivityInfo, dashboards, Excel-based trackers and other relevant systems.
• Conduct routine data quality checks, including completeness, accuracy, consistency, duplication checks and follow-up on missing or unclear data.
• Analyse partners’ reports and provide feedback to improve data quality, consistency and usefulness.
• Support partners in developing and maintaining internal data collection tools, reporting processes and information management procedures.
• Conduct monitoring visits to partners and programme activities, including data collection, documentation of findings, follow-up on agreed actions and collection of relevant documentation for reporting.
• Conduct context and data analysis for internal and external reporting, programme reviews and strategic decision-making.
• Produce monitoring reports, data snapshots, visual summaries and other information products for programme management as requested.

Accountability and Learning

• Provide training to NPA staff and partners on data collection, reporting, Survey123, dashboards, data quality, data protection and relevant MEAL/IM competencies.
• Ensure that data collection and analysis systems are aligned with programme needs, donor requirements and NPA standards.
• Conduct mentoring visits and provide hands-on technical support to partners on MEAL and information management processes.
• Develop capacity development plans with programme teams and partners to improve partners’ technical competencies in MEAL, reporting, data quality, and digital tools.
• Provide ongoing follow-up, mentoring, coaching and support to relevant NPA and partner staff on MEAL/IM aspects of the programme.
• Support programme staff and partners in monitoring data, dashboards and analysis for learning, planning and adaptive management.
• Contribute to the documentation of lessons learned, good practices, case studies, and evidence of programme results.
• Contribute to the development and facilitation of programme events, learning sessions, reviews and reflection meetings.

Policy and Strategy

• Be a resource person for NPA in Ukraine and with Head Office in relation to MEAL, information management, data management, reporting and data visualisation.
• Advise NPA management on practical approaches to strengthen MEAL and information management systems across NPA programmes.
• Support programme management in using MEAL/IM data for strategic analysis, programme adaptation, donor communication, and evidence-based decision-making.
• Contribute to the development of information products, including dashboards, maps, data snapshots, briefing notes and programme performance summaries.
• Ensure that MEAL/IM systems are aligned with NPA policies, donor requirements, humanitarian principles, confidentiality, and data protection standards.
• Discuss options for improvement with partners and support implementation of agreed MEAL/IM improvements.

Other responsibilities

• Perform other relevant tasks as assigned by the Programme Manager or Partnership Manager.

Authority/ Decisions:

Typical decisions the holder of the positions makes

Reference is made to the NPA Regulation for Delegation or Authority, Quality Management, DHC Programme Handbook and Guidelines for the NPA Ukraine Office.

Required qualifications:

Education:

Must have:

• Relevant university degree in social sciences, statistics, information management, data science, international development, humanitarian studies, public administration or another related field.
• Excellent Ukrainian language skills, both written and verbal.
• Good English language skills, both written and verbal.
• Good understanding of ICT systems and proficiency in Microsoft Word, Excel, PowerPoint and Power BI.
• Good working knowledge of digital data collection and data management tools.

Desirable:

• Experience with Survey123, ArcGIS Online, ArcGIS Dashboards, Kobo Toolbox, Power BI, ActivityInfo or similar platforms.
• Experience with database management, data cleaning, data visualisation and dashboard development.
• Knowledge of GIS, mapping or geospatial analysis.
• Understanding of responsible data management, data protection and safe handling of sensitive protection-related data.
• Knowledge and understanding of humanitarian aid policies and working with international donors.

Experience:

Must have:

• At least 2 years of proven experience in MEAL, information management, data management, programme reporting or a similar role.
• Understanding of humanitarian and resilience programming cycles and standards in complex emergencies.
• Proven experience in data collection, cleaning, validation, analysis and reporting.
• Practical experience with digital data collection tools, dashboards, databases or information management systems.
• Strong experience working with local or national organisations in a partnership capacity.
• Strong experience as a facilitator or trainer.
• Experience developing guidance materials, SOPs, reporting templates or user instructions.
• Ability to transform complex programme data into clear analysis, visual products and practical recommendations.
• Good understanding of the current Ukraine context.
• Good understanding of donor regulations and requirements.
• Proven analytical and writing skills.
• Capability to work independently with minimal supervision.
• Ability to convey complex information in a manner that is easily understood by individuals without a technical background.

Desirable:

• Experience supporting protection, SGBV, livelihoods, mine action, resilience or community-based programming.
• Experience working with sensitive data and applying ethical data management principles.
• Experience with humanitarian coordination reporting platforms such as ActivityInfo.
• Experience producing dashboards, maps, data snapshots or visual reports.
• Experience supporting partners with digital reporting tools and data quality improvement.

Other qualifications:

Position is open to qualified national candidates

Personal Competencies:

• Collaborative approach to work and engagement with colleagues and external stakeholders.
• Self-motivated with integrity, initiative and ability to work proactively.
• Appropriate sensitivity to social and cultural diversity.
• Strong communication, networking and interpersonal skills.
• Resourcefulness and problem-solving ability.
• Strong attention to detail and commitment to data quality.
• Ability to explain technical processes in clear and simple language.
• Ability to balance technical MEAL/IM requirements with practical programme and partner realities.
• Commitment to confidentiality, responsible data handling and humanitarian principles.

Additional Considerations:

The MEAL Officer is to abide by the policies and Code of Conduct of Norwegian People’s Aid and represent the organisation in a responsible manner.

Special consideration should be given to the cooperation with the Management Team in terms of strategic and contextual analysis.

As the situation in Ukraine is dynamic and the programme is under development, the scope of the position can be revised during the contract period if it is deemed that specific technical expertise is required to build up new programme components. Such revision will happen in close dialogue with the position holder.

Given the nature of DHC programming, the MEAL/IM Officer is expected to ensure that all data collection, storage, analysis and reporting processes are conducted in line with confidentiality, safeguarding, data protection and do-no-harm principles, particularly when working with SGBV, protection and other sensitive programme data.

About the Recruitment Process

We work continuously for more diversity and inclusion throughout Norwegian People's Aid. We encourage all qualified candidates to apply.

Please note, that only applications submitted through our career site will be considered. Applications and resumes sent via e-mail will not be reviewed.

We kindly ask you to carefully read NPA’s Code of Conduct, Safeguarding Policy and Anti-Corruption Policy, before you submit your application. If you are the selected candidate for this position, you will be asked to complete and sign a Safeguarding self-declaration as well as our Code of Conduct. All policies related to ethics can be found on our website.

We look forward to hearing from you!