Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that le…
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$199k–$348k/yr
Full-time
bachelor degree, postgraduate degree
Posted 18h ago
~40 hrs/week
Remote in Bucharest, Romania, Kyiv, Ukraine
Responsibilities
The Customer Success Account Manager acts as the primary delivery lead for strategic enterprise customers, orchestrating support and resources to ensure successful adoption of Microsoft cloud products. They are responsible for aligning customer objectives with Microsoft's portfolio, driving usage, and managing the end-to-end post-sales delivery lifecycle.
Requirements
Candidates must hold a Bachelor's or Master's degree in Business, Sociology, Psychology, Computer Science, or a related field. Fluency in both Ukrainian and English is mandatory, along with professional experience in customer success, solution delivery, or portfolio management.
Full job description
Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Be ready to make impact - this opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
Qualifications
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Fluency in Ukrainian and English, both written and spoken is a must.
Customer Success Account Mgmt IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
How many Consulting jobs are open in Kyiv, Ukraine right now?
There are currently 264 open consulting positions in Kyiv, Ukraine listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Kyiv, Ukraine?
Companies currently hiring include Ciklum, Miratech, Tieto, SKELAR, Raiffeisen Bank Ukraine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Kyiv, Ukraine?
Yes — 189 of the 264 open consulting positions offer remote or hybrid work (109 remote, 80 hybrid).
How do I apply for Consulting jobs in Kyiv, Ukraine?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.