Job DetailsJob Location: Virginia office - ALEXANDRIA, VA 22314Temporary Support Coordinator, Member Services Department: Impact Programs Reports To: Director of Member Services FLSA Status: Non-Exempt Position Type: Tem…
Skills: Customer service, Order processing, Account management, Communication skills, Time management
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$20/hr
Other
Health coverage, Dental coverage, Vision coverage, Short-term disability insurance, Long-term disability insurance, Life insurance
Posted 9d ago
~40 hrs/week
Responsibilities
The coordinator will process nonprofit orders efficiently and serve as a primary point of contact for partners to resolve inquiries. They will also maintain accurate documentation of interactions and collaborate with internal teams to support organizational goals.
Requirements
Candidates should have 0-2 years of experience in customer service or account management and possess excellent communication skills. Proficiency in MS Office and familiarity with CRM or order management platforms is highly desired.
Full job description
Job DetailsJob Location: Virginia office - ALEXANDRIA, VA 22314Temporary Support Coordinator, Member Services
Department: Impact Programs
Reports To: Director of Member Services
FLSA Status: Non-Exempt
Position Type: Temporary
Good360 is Closing the Need Gap to Open Opportunity for All
Join a fast-growing organization with a strong culture and powerful mission! As the global leader in product philanthropy and purposeful giving, Good360 partners with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2025 alone. Good360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.
The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).
Position Summary
Our Member Services team is seeking a motivated and detail-oriented Member Services Coordinator to support our mission by efficiently managing order processing and supporting our national network of nonprofit members. This is a temporary position to provide surge support for a period of approximately four months, beginning October 1st.
Key Responsibilities include, but are not limited to the following
Process nonprofit orders accurately and efficiently to ensure timely fulfillment, while upholding a high standard of quality and attention to detail. Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues through email, phone and ticketing systems in a courteous and professional manner. Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed to ensure a seamless and positive ordering experience for all nonprofit partners. Deliver exceptional customer service across multiple channels by handling inquiries with empathy, and efficiency across all communication channels. Respond promptly and professionally to partner questions, concerns, and feedback. Maintain accurate documentation of partner interactions and issue resolution for tracking, analysis, and continuous improvement. Flag recurring issues or process gaps to the team as needed. Collaborate with internal teams to support evolving organizational goals and initiatives as they pertain to nonprofit engagement and service delivery. Take on additional order-processing or support-related tasks as needed during the surge period. QualificationsQualifications/Requirements
0-2 years of professional experience in customer service, account management or related role Excellent written and verbal communication skills with the ability to provide clear and professional support across different channels Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey Strong organizational and time management skills with the ability to manage multiple priorities simultaneously Proficiency with MS Office Suite (Outlook, Word, Excel)Self-motivated, energetic attitude Creative problem-solving and proactive approach to improving processes and nonprofit partner experiences Experience with CRM and order management platforms (Salesforce, NetSuite, Magento, Asana) a plus.
Salary Range
Up to a maximum of $20 per hour
Note: Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.
Work Location
Hybrid, based in our Old Town Alexandria, VA office
Note: We are open to considering fully remote candidates residing in CO, DE, DC, FL, GA, IL, IN, KY, MD, MN, NE, NV, NC, OH, OR, PA, TN, TX, VA, WA, WV.
E-Verify Participation Notice
Good360 participates in the E-Verify program to confirm the identity and employment eligibility of all newly hired employees. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.
E-Verify is not used to pre-screen job applicants, and participation in this program does not affect our commitment to equal employment opportunity. For more information about E-Verify or your rights as an employee, please review the following notices:
Notice of E-Verify Participation (English/Spanish) Right to Work (English/Spanish)
Good360's mission is to close the need gap to open opportunity for all through product philanthropy.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1983
Headquarters
Alexandria, Virginia
LinkedIn followers
12,012
Total funding
$1M
Good360's mission is to close the need gap.
As the global leader in product philanthropy and purposeful giving, we partner with some of the world’s largest corporations to source essential goods and distribute them through our network of diverse nonprofits, supporting people in need to open opportunity for all.
Offices: 625 North Washington Street, Suite 324, Alexandria, Virginia 22314, US
product philanthropyhelping charities fulfill their missionscorporate donationsserving nonprofitsand crowd-fundingNon Profit
How many Social Services jobs are open in Alexandria, VA right now?
There are currently 303 open social services positions in Alexandria, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Alexandria, VA?
Companies currently hiring include Goodwin Living, Passionately Pets, Bright Horizons, National Center for Missing & Exploited Children, Cogir Senior Living, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Alexandria, VA?
Yes — 45 of the 303 open social services positions offer remote or hybrid work (18 remote, 27 hybrid).
How do I apply for Social Services jobs in Alexandria, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.