Public Services Assistant II (PT) (Kenmore Branch)
Akron, Ohio, United States · On-site
Entry level
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Public Services Assistant II (PT) (Kenmore Branch)
The Public Service Assistant II provides direct customer support at the service desk, assisting with reference questions and the use of library technology. They also handle clerical tasks, circulation routines, and the processing and shelving of library materials.
Requirements
Candidates must have a high school diploma or equivalent with some college coursework or an associate degree. Proficiency in customer service and the ability to perform physical tasks, such as lifting and pushing carts, are required.
Full job description
ABOUT THE LIBRARY
Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.
We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).
DUTIES & RESPONSIBILITIES:
The ASCPL is hiring a part-time (22.5 hours per week, including evenings, Saturdays, and Main Library in Downtown Akron on Sundays) Public Service Assistant II (PSA II) at the Kenmore Branch to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life. The PSA II works at least 75% of the workday at the public service desk interacting with customers and coworkers and:
Greets customers in a friendly and accessible manner.
Assists customers in the selection and use of Library materials.
Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
Assists customers in using Library technology, including the internet and Library databases and offering instruction.
Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
Addresses problem situations and maintains order as needed.
Performs clerical duties and maintains supply stock and orders supplies.
Performs standard Library routines, including circulation, delivery, and service desk coverage.
Processes, sorts, shelves, and merchandises Library materials.
Performs opening and closing routines.
Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Required: High school diploma or equivalent with some college coursework or Associate’s degree. Knowledge of customer interests related to Library materials, programs, and services. Knowledge of the principles of intellectual freedom as they apply to public libraries. Skill in customer service. Ability to arrange materials in alphabetical and numerical order. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings.
Preferred: Bachelor’s degree. Library work experience.
THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER
Related keywords
Public LibraryReference ServicesCirculationIntellectual FreedomInformation ServicesLibrary DatabasesCustomer ServiceClerical WorkMerchandisingOPERS
Supporting, improving, and enriching individual, family, and community life.
Industry
Libraries
Company size
201-500 employees
Founded
1874
Headquarters
Akron, Ohio
LinkedIn followers
1,906
Mission Statement: The Akron-Summit County Public Library provides resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.
Vision Statement: The Akron-Summit County Public Library is recognized locally as an essential community asset and nationally as one of the finest public libraries in the United States due to its excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.
How many Social Services jobs are open in Akron, OH right now?
There are currently 230 open social services positions in Akron, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Akron, OH?
Companies currently hiring include Learning Care, ViaQuest, Inc., Community Support Services - Summit County, AxessPointe Community Health Centers, Ohio Living, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Akron, OH?
Yes — 16 of the 230 open social services positions offer remote or hybrid work (3 remote, 13 hybrid).
How do I apply for Social Services jobs in Akron, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.