We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager c…
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Dubai, Dubai, United Arab Emirates · On-site
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Full-time
professional certificate
Posted 13h ago
~40 hrs/week
Responsibilities
The Duty Manager leads front-of-house operations, ensuring high service standards and effective team coordination in a high-volume venue. They are responsible for compliance, guest satisfaction, operational reporting, and managing daily revenue and labor costs.
Requirements
Candidates must have at least 2 years of experience in a supervisory or duty manager role within a high-volume hospitality setting. Essential qualifications include a current LCQ and a General Manager's Certificate (New Zealand).
Full job description
We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.
Responsibilities
Lead FOH team during service — floor coverage, table management, guest flow
Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
Greet guests, resolve complaints and service issues
Monitor service standards across dining, bar, and event spaces
Coordinate with kitchen and bar teams on food/beverage delivery
Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
Support recruitment, induction, and training of FOH staff
Run pre-shift briefings (specials, events, priorities)
Assist with rostering and shift coordination
Report maintenance, H&S, or operational issues to the Venue Manager
Budget/Accounts
Monitor daily revenue and labour costs against targets
Minimise wastage, contribute to cost-effective FOH operation
Ensure accurate processing of cash, EFTPOS, and tab transactions
Health & Safety
Maintain a strong H&S culture and comply with all H&S requirements/policy
Take no action (or inaction) that could cause harm; avoid unreasonable risks
Report accidents, incidents, near misses, and hazards
Follow safe methods and use safety equipment
Seek guidance when a safe method isn't known
Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
Current LCQ (Licence Controller Qualification)
Current General Manager's Certificate (New Zealand)
Willing to relocate in NZ
Desirable
Experience in a full-service restaurant and bar environment
Experience managing private functions and events
Proficient in point-of-sale systems and basic Microsoft Office
Related keywords
Duty ManagerFOH SupervisorHospitalityFront-of-houseLCQGeneral Manager's CertificateSale and Supply of Alcohol Act 2012Health and SafetyPoint-of-saleRosteringCash reconciliationStaff trainingEvent managementCustomer serviceVenue managementBudgeting
NZAB works with agri businesses to help them understand and articulate their strategy, financial performance and risk factors to their bank in a way that enhances the outcomes. These outcomes include access to capital, terms, conditions and price.
Banking is evolving, and the businesses they support have become more complex. Our typical client is one that understands these complexities and recognises the value of specialist advice to ensure that they can drive their business forward. NZAB gives them the confidence to do so, knowing that they have had independent oversight into their businesses by a team of banking experts.
We build enduring relationships with our clients, and become part of their advisory team, ensuring that the business continues to get the specialist advice it requires. Banks have confidence in our approach, and regularly advocate for our involvement.
We’re brokering better banking outcomes for both our clients and their bank.
How many Security & Safety jobs are open in Dubai, United Arab Emirates right now?
There are currently 406 open security & safety positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Shou'alah, Naffco Flooring & Interiors, DeepSource Technologies, VIVO Defence Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Dubai, United Arab Emirates?
Yes — 66 of the 406 open security & safety positions offer remote or hybrid work (18 remote, 48 hybrid).
How do I apply for Security & Safety jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.