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Full-time
Health plans, Time off plans, Parental leave, Retirement options, Education reimbursement, In-office perks
Posted 1d ago
~40 hrs/week
Responsibilities
Provide high-level technical support by debugging complex security and network issues escalated from lower support tiers. Collaborate with engineering and operations teams to reproduce issues, verify problems, and document resolutions.
Requirements
Requires at least 2 years of experience in support and networking, including proficiency with firewalls, packet filtering, and network protocols. Candidates must demonstrate curiosity in AI tools and possess strong troubleshooting skills with tools like Wireshark and Fiddler.
Full job description
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Designated Support Engineer II to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.
What you’ll do (Role Expectations)
Provide second line phone/email consultation to independently debug complex security/network problems
Interface with Engineering and assist the customer with testing or troubleshooting
Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle
Who You Are (Success Profile)
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
2+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS
What Will Make You Stand Out (Preferred Qualifications)
Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
Direct experience working in Firewall and VPN/Zero Trust environments
Experience working across various operating systems including Linux, Windows, and MAC
#LI-Hybrid
#LI-RR1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Related keywords
Designated Support EngineerCybersecurityZero TrustNetwork ProtocolsCloud-nativeSecurity Data LakeFault IsolationSession ResetsAuthenticationApplication LayerRoutingForward ProxyAWSAzureLinuxWindows
Zscaler (NASDAQ: ZS) is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across 160+ data centers globally, the Zscaler Zero Trust Exchange™ platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Stay Connected:
LinkedIn: https://www.linkedin.com/company/zscaler
Twitter: https://www.twitter.com/zscaler
Facebook: https://www.facebook.com/Zscaler/
Instagram: https://www.instagram.com/zscalerinc/
Offices: 120 Holger Way, San Jose, California 95134, US · Corporate Office: Bangalore, #101 Shreshtha Bhoomi, No.87, 1st Floor, K.R. Road, Bangalore, 560 004, IN · Corporate Office: Atlanta, 375 Northridge Road, Suite 520, Atlanta, Georgia 30350, US · Southern Europe, Middle-East & Africa Office, 33, rue de Berri, Paris, 75008, FR · Central & Eastern Europe Office, Schatzbogen 52, Munich, Bavaria 81829, DE
Zero TrustSASECloud SecurityCASBSecure Web GatewaysSecure Remote AccessCloud SandboxCloud FirewallCSPMWorkload Segmentation
How many Security & Safety jobs are open in Bengaluru, India right now?
There are currently 2,355 open security & safety positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Bengaluru, India?
Companies currently hiring include Accenture, PwC, Hewlett Packard Enterprise, Okta, JLL, among others. Browse the listings above to see every active employer.
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