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Supervisor of Outreach Lab Services - Riedman Campus (Full-Time, Days)
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$58k–$62k/yr
Full-time
associate degree
Posted 49d ago
~40 hrs/week
Responsibilities
Supervises the daily operations of Ambulatory Laboratory Courier Services, ensuring the timely transport of specimens and supplies. Manages staff scheduling, fleet maintenance, and regulatory compliance to align with organizational goals.
Requirements
Requires a valid New York State driver's license. An associate degree or 6 years of equivalent experience in courier/materials management, along with 4 years of supervisory experience, is preferred.
Full job description
Job Title: Supervisor of Outreach Lab Services
Department: Outreach Lab Services Location: Riedman Campus | 100 Kings Highway S. Rochester, NY 14617 Hours Per Week: 40 Schedule: Monday - Friday, 8-hour shifts, 9:00a - 5:30p, on-call and weekend rotations required
SUMMARY
Under the direction of the Sr. Manager, the Supervisor of Outreach Lab Services supervises team members of Ambulatory Laboratory Services related to the daily operational needs of the department by assuring that decisions related to operations are made within all department, hospital and regulatory guidelines. The Supervisor supervises, coordinates, and participates in activities related to Courier Services, ensures the transport of time-sensitive specimens, reports, and supplies between Lab Service Centers, Hospitals, Medical Office Buildings, and Physician Offices according to established schedules and need., schedules operations and oversees the maintenance of vehicles, and is responsible for all HR and regulatory functions as required by organizational policy and regulatory requirements.
RESPONSIBILITIES:
Supervise all operations for Courier and Lead Courier responsibilities.
Scheduling of courier staff to ensure appropriate pickup/delivery of laboratory related specimens and materials.
Establish department goals to align with the mission/vision/strategy of the organization.
Ensures that the procedures/manuals are reviewed regularly for accuracy, signed annually and conform to good laboratory practice.
Performs huddles, cascades and rounding with staff.
Conducts monthly staff meeting.
Maintains oversight of route listing.
Rides with drivers routinely to monitor staff performance.
Supervises, interviews, hires, orients, plans trains, coaches and develops staff.
Approves ETO time for staff.
Monitors continued performance and implements performance improvement plans when needed.
Maintains personnel files according to regulatory requirements and reviews files annually for completeness.
Prepares and gives probationary and annual evaluations within organizational requirements.
Monitors dash boards to ensure compliance with all organizational mandatory education.
Fosters teamwork and a collegial atmosphere.
Provides input on budget related items associated with staffing, operations and capital.
Works with Sr. Manager to resolve discrepancies found in the monthly review of said budgets.
Maintains needed stock and supplies in department.
Responsible for adhering to all regulatory standards and inspections for the department.
Accurately documents issues into the QA system (Quantros) and follows up as required.
Researches and reports on customer and patient complaints/concerns within guidelines or as requested.
Monitors monthly staff compliance with health reviews, mandatory education, orientation completion and on-boarding documentation.
Is responsible for department orientation, oversees staff educational needs, training and staff competency assessment.
Responsible for the oversight of fleet management.
Working with purchasing and Sr. Manager, assists in negotiating leases and ensures that vehicles are kept to contractual requirement including but not limited to mileage management and routine maintenance for all lab fleet vehicles.
Responsible for follow up for all vehicle repair/accident/replacement necessary to assure fleet is presentable and functioning within standard and contractual agreement.
REQUIRED QUALIFICATIONS:
Must have valid, clean NYS driver’s license as defined by Qualifications of Motor Vehicle Operations Policy
PREFERRED QUALIFICATIONS:
AAS degree preferred or 6 years equivalent experience performing courier and materials management functions with progressively more responsibility
Minimum of 4 years of managing/supervisory experience preferred
EDUCATION:
LICENSES / CERTIFICATIONS:
NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)New York State Department of Motor Vehicles (NYSDMV)New York State Department of Motor Vehicles (NYSDMV)
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$57,500.00 - $61,500.00
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Rochester Regional Health, headquartered in Rochester, NY, is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. We are dedicated to helping our community stay healthy and live fulfilling lives. Together, we find the best way forward to where you want to be. From western to northern New York, rest assured; we’ve got you covered. We see you. We’re with you. We’re here to uplift you—to treat people, not symptoms. To treat you well.
Our experience is nation-leading, neighbor-driven, and rooted in generations of real-life care. Today, we offer comprehensive care from 500+ locations, including 8 hospitals; more than 300 primary and specialty practices, rehabilitation centers and ambulatory campuses; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Global Laboratories, a global leader in patient and clinical trials.
Whatever you need, from every age, to every stage, across every service line, and every symptom... Whatever it is, we’re here for it.
Learn more about Rochester Regional Health at careers.rochesterregional.org.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran
Offices: 100 S Kings Hwy, Rochester, New York 14617, US
How many Science & Research jobs are open in Rochester, NY right now?
There are currently 226 open science & research positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Rochester, NY?
Companies currently hiring include University of Rochester, Thermo Fisher Scientific, RIT Packaging and Graphic Media Science, QuidelOrtho, Syntec Optics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Rochester, NY?
Yes — 33 of the 226 open science & research positions offer remote or hybrid work (16 remote, 17 hybrid).
How do I apply for Science & Research jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.