Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
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$90k–$95k/yr
Mid level
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Skills: Robotics, Mechatronics, Control Systems, Advanced Manufacturing, System Modeling
Boise State University (ID)
Assistant Professor - Mechanical and Biomedical Engineering
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$90k–$95k/yr
Mid level
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Principal Engineer Photolithography DRAM Process Development (Evergreen)
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Senior$8.9B raised
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Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into inte…
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$25/hr–$42/hr
Full-time
bachelor degree
Medical, Dental, Vision, Life Insurance, 401(K) With Company Matching, Employee Stock Purchase Program (ESPP)
Posted 48d ago
~40 hrs/week
Responsibilities
Responsible for updating, troubleshooting, and repairing complex capital equipment at customer sites to ensure operational quality and minimize downtime. Acts as the primary focal point for customer service issues and provides technical guidance to other engineers.
Requirements
Requires a Bachelor's level degree and proficiency in working with electro-mechanical equipment in a cleanroom environment. Candidates must possess strong troubleshooting skills and excellent communication abilities to interact with customers and management.
Full job description
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
General Description:
Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers and less experienced CSEs in resolving problems.
A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks. The CSE must have good troubleshooting skills and be proficient in working on electro-mechanical equipment within a cleanroom environment. The CSE must be self-motivated and driven to provide the best support for KLA customers. The CSE must demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role.
Primary Responsibilities:
Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues.
Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production.
Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no standard procedures exist) based on CSE’s technical knowledge, education, training and certification.
May access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions.
Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database.
Cross-train and assist other field service engineers as needed.
Assist Tech Support on all onsite system escalations.
Provide first level Applications support.
Provide guidance and technical assistance to Installation Engineers on installations and dismantling equipment.
Provide guidance to less senior CSEs.
Manage individual inventory account.
Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
Successfully complete ongoing technical training to acquire a thorough knowledge of company products, the application of diagnostic techniques, and practical application of service aids.
Cross-train on multiple products.
Attain and maintain at least Certification Level 3 or PM training. Attain and maintain basic proficiency in systems level repair of a product within a family is required.
Skills Needed:
Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment.
Good interpersonal/communication skills in understanding customer needs.
Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area.
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience
Base Pay Range: $25.15 - $42.75 Per HourPrimary Location: USA-ID-Boise-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected]or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Visit us at: www.kla.com
Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.
Offices: 3 Technology Dr, Milpitas, California 95035, US
Semiconductor Process ControlInspection and MetrologyLEDNanotechnologyAIand PackagingElectronicsInformation TechnologyEnvironmental ConsultingAutomotive
How much do Science & Research jobs in Boise, ID pay?
Based on 64 listings with disclosed salaries, most science & research jobs in Boise, ID pay between $50k–$149k per year. Individual offers vary with seniority, company size, and specialization.
How many Science & Research jobs are open in Boise, ID right now?
There are currently 233 open science & research positions in Boise, ID listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Boise, ID?
Companies currently hiring include Micron Technology, St. Peter's Health Partners, Applied Materials, Boise State University (ID), KLA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Boise, ID?
Yes — 18 of the 233 open science & research positions offer remote or hybrid work (9 remote, 9 hybrid).
How do I apply for Science & Research jobs in Boise, ID?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.