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Rockford, Illinois, United States · On-site
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Maywood, Illinois, United States · On-site
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Glenview, Illinois, United States · Hybrid
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Lockport, Illinois, United States · On-site
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Springfield, Illinois, United States · On-site
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San Francisco, California, United States · Remote OK
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Lead the consumer experience performance and benchmarking programs for North American Grocery categories to inform innovation and renovation choices. Act as the primary CX business partner to R&D and Brand leadership to translate insights into actionable improvement plans.
Requires a degree in Science or Consumer Psychology with over 10 years of experience in consumer research, UX design, or product innovation. Must have a proven track record of leading portfolios in a matrixed environment and strong executive communication skills.
As Associate Director, R&D Consumer Experience, you are accountable for consumer experience performance, business impact, and delivery across assigned categories and business units (BUs) within the North American Zone (NAZ). In co-leadership with a Global partner, you lead the Consumer Experience Benchmarking and Performance Monitoring (BGS) program, including strategy, operating model, governance, and ways of working—ensuring consistent, decision-ready insights that inform renovation and innovation choices. This will include digitalization of the program by creating and maintaining dashboards that consolidate global benchmarking results and track performance over time, enabling clear performance visibility and faster decision-making across NA and Global stakeholders.
Essential Functions & Responsibilities
Lead how consumer needs identification, experience trade-offs, and design targets are defined and activated for assigned categories/brands in North America Grocery across renovation and innovation programs.
Lead and be accountable for category-level consumer experience (CX) roadmaps for assigned NA Grocery categories/brands, including value curves and experience targets aligned to business priorities.
Set and steward CX category knowledge and expectations for NA Grocery renovation/innovation programs, ensuring experience requirements are embedded in processes and decision materials.
Own and steward key CX business metrics and benchmarking outputs for NA Grocery, ensuring outputs are actionable and used to drive in-market improvements.
Lead two key teams supporting North America Grocery brands; set priorities, ensure consistent ways of working, and develop talent.
Serve as the primary CX business partner to Category R&D, Brand, and BU leadership for North America Grocery Categories, translating benchmarking and performance monitoring into clear actions, priorities, and experience improvement plans.
Co-lead Corporate Global Benchmarking program & Performance Monitoring program, including governance/ways of working and performance tracking; translate global benchmarking insights into NA actions and roadmap priorities.
Program-manage the integration roadmap for the Consumer Driven Specifications Program and Digital Modeling for key NA Grocery categories, in partnership with Sensory and the Digital Modeling Sr Principal Scientist, connecting consumer targets/benchmarking to specifications and predictive/digital approaches to enable adoption.
Expected Experience & Required Skills
Bachelor's, Master's or PhD in Science (e.g., Engineering, Industrial Design, etc.) or Consumer Psychology disciplines with 10+ years of progressive experience in consumer research, UX design, product innovation or related disciplines, including direct exposure to product development and commercialization
Proven track record leading brands, categories, or portfolios in a matrixed environment.
Experience owning category or portfolio-level consumer strategy, gate or development governance, and value curves or experience frameworks.
Proven people leadership, including leading senior individual contributors and managers.
Strong ability to influence R&D, Brand, Marketing, and Sensory partners.
Deep understanding of food product development and commercialization.
Strong business, storytelling, and executive communication skills.
Ability to communicate insights and recommendations using standard business tools and platforms.
Travel required based on project and business needs, typically up to 10 to 15%.
Work Environment & Schedule
This position operates primarily in a hybrid work environment and is based at the Kraft Heinz R&D Innovation Center in Glenview, IL. Our hybrid model provides flexibility based on business needs, allowing employees to work virtually up to two days per week, with an expectation to work on-site at least three days per week at the Glenview Innovation Center.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.
Let's make life delicious!
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others. No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 37,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!
Offices: 200 E. Randolph St., Suite 7600, Chicago, IL 60601, US
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