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BOTTEGA VENETA Global Retail Operations Intern (Curricular Internship)
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Internship
Internal Mobility, Talent Development
Posted 69d ago
~40 hrs/week
Responsibilities
Support the execution of the Global Retail Operations strategy by managing retail apps, policies, and store online presence. Monitor retail innovation and ensure high-quality omnichannel service delivery through training and KPI tracking.
Requirements
Candidates must be eligible for a 6-month curricular internship and be proficient in English and Microsoft Office. A passion for luxury fashion and prior in-store experience are highly valued.
Full job description
We are looking for a Global Retail Operations Intern to join our Retail Operations team in Milan.
How will you contribute?
As a Global Retail Operations Intern, you will support the execution of the Global Retail Operations strategy. Your key responsibilities will include:
Maximize the adoption of our Retail operations and communications app (e.g. design checklists and communications, support end-users, collect feedback and propose actions, monitor KPIs).
Maintain the repository of Retail policies and guidelines, propose updates, and monitor the answers’ relevance and adoption of the AI Retail Assistant.
Manage the online presence of Bottega Veneta stores on search platforms like Google or Apple Maps (e.g. create new listings for stores openings, keep online contents up to date).
Optimize data reliability and actionability (e.g. deliver reports and ad-hoc analyses to push the adoption of best practices or new services, improve the impact of KPI communication).
Ensure Omnichannel services’ best-in-class quality of service (e.g. animate omnichannel trainings, open and track tickets in collaboration with Kering Support, monitor omnichannel KPIs).
Monitor innovation in Retail & Luxury, and support pilot projects (e.g. deliver a monthly Retail Innovation report, support AI for Retail projects).
Who are you?
Enthusiastic about luxury fashion and retail, prior in-store experience is a plus.
Eligible for 6 months curricular internship
Detail-oriented, proactive, with strong communication skills and natural empathy.
Proficient in English (written and spoken).
Skilled in Excel, Word, PowerPoint, and data analysis.
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté.
Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy.
Offices: 40, rue de Sèvres, PARIS, 75007, FR · 28F, Garden square, 968 Beijing Road, Shanghai, 200040, CN · 40 Rue de Sevres, Paris, IdF 75007, FR · 150 Totowa Rd, Wayne, New Jersey 07470, US · Via Mecenate, 91, Milan, Lombardy 20138, IT
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