Wellington, Wellington, New Zealand · Hybrid
$57k–$59k/yr
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the cir…
Skills: Customer service, Conflict resolution, Communication, Empathy, Problem solving
Wellington, Wellington, New Zealand · On-site
Company Description Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide netwo…
Skills: Customer service, Automotive parts knowledge, Communication skills, Computer skills, Excel
Wellington, Wellington, New Zealand · On-site
Born in Australia, loved around the world. Do you speak fashion? We're hiring, let’s chat! At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expr…
Skills: Customer Experience, Visual Merchandising, Brand Ambassadorship, Team Collaboration, Retail Sales
Wellington, Wellington, New Zealand · On-site
Born in Australia, loved around the world. Do you speak fashion? We're hiring, let’s chat! At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expr…
Skills: Customer Experience, Visual Merchandising, Brand Ambassadorship, Team Collaboration, Retail Sales
Wellington, Wellington, New Zealand · On-site
Born in Australia, loved around the world. Do you speak fashion? We're hiring, let’s chat! At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expr…
Skills: Customer Experience, Visual Merchandising, Brand Ambassadorship, Team Collaboration, Retail Sales
Wellington, Wellington, New Zealand · Hybrid
Company Description Te Tākinatanga | Our Story At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading New Zealand's energy transition and powering Aotearoa…
Skills: Change Management, Operating Model Design, Capability Uplift, Digital Transformation, Stakeholder Management
Wellington, Wellington, New Zealand · On-site
Open up the world to those who want to see. whakatuwhera te ao ki te hunga e hiahia ana ki te kite Attention Travellers, Your Search for the Perfect Job Ends Here! Soon, you'll land a role where you’re encouraged to shar…
Skills: Travel Planning, Customer Service, Sales, Itinerary Creation, Time Management
Wellington, Wellington, New Zealand · On-site
Company Description At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better w…
Skills: Customer Service, Sales, Merchandising, Order Fulfilment, Stock Processing
Wellington, Wellington, New Zealand · On-site
Company Description At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better w…
Skills: Customer Service, Sales, Merchandising, Order Fulfilment, Stock Processing
Wellington, Wellington, New Zealand · On-site
Company Description At The Warehouse Group, we're not just about retail – we're about making a positive impact on the lives of Kiwis every day. With a team of over 10,000 incredible individuals working within each of our…
Skills: Team Leadership, Retail Management, Customer Relationship Building, Financial Management, Visual Merchandising
Wellington, Wellington, New Zealand · On-site
Welcome to Skechers Australia, where we're not just selling shoes; we're shaping lifestyles! Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to p…
Skills: Store Management, Sales Driving, Team Coaching, Visual Merchandising, Stock Control
Wellington, Wellington, New Zealand · On-site
Bayleys Wellington is entering an exciting phase of growth, and we're seeking an exceptional leader to help drive our next chapter of success. This is a rare opportunity to take on a pivotal leadership role within one of…
Skills: Leadership, Coaching, Sales Management, Talent Acquisition, Strategic Direction
Wellington, Wellington, New Zealand · On-site
Be In Good Company Good People – Join our team at Sheridan, where we create a supportive and inclusive environment and help people feel comfortable, at ease and at home Learn & Grow – Structured training and …
Skills: Customer Service, Retail Sales, Communication Skills, Initiative, Proactivity
Wellington, Wellington, New Zealand · On-site
At Just Jeans we live and breathe denim and pride ourselves on our extensive denim expertise. Our aim is to make sure we help anyone & everyone find the perfect jean that they deserve. We currently have an exciting oppor…
Skills: Team Development, Coaching, Retail Leadership, Customer Experience, Visual Merchandising
Wellington, Wellington, New Zealand · On-site
Company Description Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part …
Skills: Sales, Customer Relationship Management, Problem Solving, Interpersonal Skills, Product Knowledge
Wellington, Wellington, New Zealand · Hybrid
Turn your passion for luxury into a freelance opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. About the Role: As a luxury brand evaluator, you will …
Skills: Customer Experience Evaluation, Observation, Feedback Reporting, Writing, Interpersonal Skills
Wellington, Wellington, New Zealand · On-site
Company Description Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part …
Skills: Sales, Customer Relationship Management, Problem Solving, Interpersonal Skills, Product Knowledge
Wellington, Wellington, New Zealand · On-site
Company Description Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide netwo…
Skills: B2B Sales, Trade Sales, CRM, Customer Profiling, Strategic Territory Management
Wellington, Wellington, New Zealand · On-site
A day in the life of working with us is pretty cool. There’s loads of new arrivals to try on all the time, an awesome environment where the tunes are pumping, and the BEST customers to hang out with every day. We current…
Skills: Team Development, Coaching, Retail Leadership, Customer Experience, Visual Merchandising
Wellington, Wellington, New Zealand · On-site
Company Description Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide netwo…
Skills: B2B Sales, Trade Sales, CRM, Customer Profiling, Strategic Territory Management
Wellington, Wellington, New Zealand • Hybrid
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The Customer Service Resolution Specialist handles complex level 3 inquiries, complaints, and high-value orders via phone, messaging, and email. They act as a brand ambassador to ensure high customer satisfaction and loyalty through professional and empathetic communication.
Candidates must have at least 3 years of successful experience in customer service and a perfect command of written and spoken English. Strong interpersonal skills, solution-oriented thinking, and a passion for the fashion and luxury industry are required.
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.
The Customer Service Resolution Specialist deals with complex level 3 requests via outbound phone and inbound/outbound messaging and email channels from Vestiaire Collective users (questions, complaints, mediations, high-value orders, etc…). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the platform, with the aim of satisfaction and loyalty.
The schedule for this position is 9am - 6pm, Saturday - Wednesday. It is expected to be onsite in Brooklyn Monday - Wednesday (with Saturday & Sunday as remote days).
However, please note the initial training period of three weeks takes place from 9am - 6pm, Monday-Friday.
\nWhat you will do 👜At least 3 years of successful experience in Customer Service (Must)
Strong customer empathy, solution-oriented, and an understanding of the Buyer & Seller mindset
Perfect command of written and spoken English (Must). Additional languages are a plus.
Excellent interpersonal skills, a sense of service and teamwork.
Flexibility, resourcefulness, reactivity and an ability to adapt your work to peaks in activity.
Rigor and organizational skills.
Passionate about the world of fashion, luxury, and circularity, you understand customer expectations. Experience working in fashion is a plus.
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or [email protected] . We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details.
If you receive a suspicious message, please report it to [email protected]
We are the leading global platform for pre-loved luxury fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to shop more consciously. Guided by our philosophy “Think First, Buy Second,” we offer a trusted space for our members to extend the life of their most-loved fashion pieces. Our platform is unique thanks to a rare inventory of 5 million items, with over 30,000 new pieces added daily. Our global team of 600 employees represents more than 50 nationalities, united by our core values of community, activism, transparency, dedication, and greatness. Vestiaire Collective was founded in 2009 and operates in 70 countries. The company is headquartered in Paris, with offices in New York, London, Berlin, Singapore, Ho Chi Minh City and Lisbon, and four authentication centers in France, the UK, the US, and Hong Kong. To learn more, download our app, visit vestiairecollective.com, and follow @vestiaireco on Instagram.
Offices: 53, Rue de Châteaudun, Paris, Île-de-France 75009, FR · 601 W 26th street, Suite 1733, New York City, New York 10001, US · Neue Schönhauser straße 2 Berlin, Berlin, 10178, DE · The Factory, Yip Fat St, Hong Kong, Wong Chuk Hang, HK · Tourcoing, Tourcoing , FR
There are currently 44 open retail positions in Wellington, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Noel Leeming, Bapcor Limited, Accent Group Limited, Cotton On Group, The Just Group, among others. Browse the listings above to see every active employer.
Yes — 6 of the 44 open retail positions offer remote or hybrid work (0 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
