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Retail Order Services Representative (9-Month Contract)
Vancouver, British Columbia, Canada · Hybrid
Entry level
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$19/hr–$22/hr
Part-time
Quarterly Bonuses, Comprehensive Benefits Package, Optical Coverage, Continuous Training And Development
Posted 41d ago
~19 hrs/week
Responsibilities
Greet patients and provide expert guidance on eyewear selection and fit based on optical prescriptions. Manage clinic operations including billing, appointment coordination, and contact lens processing.
Requirements
Previous optical or retail experience is considered an asset. Candidates should be proficient with technology and possess strong interpersonal skills to thrive in a fast-paced environment.
Full job description
Our FYidoctors Vancouver - Keefer Place clinic is looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate to fill an existing vacancy!
In this role, you’ll enhance the lives of our patients every single day, delivering exceptional vision and eyewear experiences in a dynamic, rewarding, and collaborative environment.
This position is a Casual role working 0-19 hours per week. Our clinic is open Monday to Saturday.
What You’ll Do
Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email
Educate patients on eyewear options tailored to their lifestyle, assisting with frame selection to ensure optimal value, quality, aesthetics, and performance
Interpret optical prescriptions provided by the optometrist
Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments
Coordinate appointments, and prepare prescription printouts
Manage billing and payments for patients, insurers and other third parties
Assist with contact lens fittings and process contact lens orders
Deliver exceptional customer service, ensuring a positive patient experience
Support clinic operations by performing additional duties as required
What You Bring
Previous optical experience or retail experience is considered an asset
Ability to multi-task and thrive in a fast-paced environment
Proficiency with technology and computers, including MS Office Suite
Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
How You'll Benefit
Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)
A comprehensive benefits package featuring exceptional optical coverage
Rapid and ongoing growth, providing a consistently challenging and rewarding environment
A workplace culture that fosters collaboration and teamwork
Continuous training and development opportunities to support your career growth
Why You Should Join Us
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $19.62 to $22.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.
Related keywords
Optical AssociateEyewearOptometryPatient ExperienceFrame FittingContact LensesMedical BillingHealthcare RetailPatient CoordinationVision Care
In 2008, our first group of FYidoctors clinics were formed out of desire to bring excellent, affordable optometric care to our communities. We were united by a passion for collaborative, cutting edge eye care.
But we were also bound together by a vision of the future of care. We saw many health and health-adjacent retail services being swallowed up by investment-led, finance-centric corporations. We wanted to bring personal, accessible care and attention, led by professionals and focused on patients and customers. And we trusted that if we put compassion and expertise first, success would follow.
And it did. We grew by leaps and bounds as new patients, customers, doctors, health professionals and staff understood we were committed to a different, more collaborative model. We began welcoming partners across Canada, developing our brand, building our very own technologically advanced manufacturing facilities, and investing in the latest in technology across our brands. As we grew, we kept the focus on relationships. New technology, shared information, services, buying power that enhanced our financial position — everything flowed back to the care and attention we could give to everyone who came through our doors, and the people who kept the lights on.
While our roots are in optometry, our hearts are in compassion and care. We always knew our values and our model could do more than just change optometry. So we brought retail optical and medical aesthetics (2021-2023) into the fold. And we found putting the experts — whether they are optometric doctors, medical doctors, healthcare providers, or business owners — front and center, and backing them with national brands, a network of support, diversified expertise and excellent financing was a winning formula.
No matter the field, we believe that by leading with compassion we can lead the field, enhancing the lives of our partners, professionals, patients and patrons.
Offices: 2424 4 St NE, 300, Calgary, Alberta T2S 2T4, CA
OptometryOpticianDoctor Ledand Eye HealthHospitalHealth Care
How many Retail jobs are open in Vancouver, Canada right now?
There are currently 1,080 open retail positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Vancouver, Canada?
Companies currently hiring include Shoppers Drug Mart, Starbucks, Loblaw Companies Limited, Arc'teryx Equipment, Aritzia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Vancouver, Canada?
Yes — 81 of the 1080 open retail positions offer remote or hybrid work (7 remote, 74 hybrid).
How do I apply for Retail jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.