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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$80k–$95k/yr
Full-time
high school
Company vehicle, Inspection equipment, Medical insurance, Vision insurance, Dental insurance, Life insurance
Posted 4d ago
Apply by Dec 7
~40 hrs/week
Responsibilities
The Customer Service Manager will visit job sites to troubleshoot installation issues and resolve customer concerns through service tickets. They are responsible for ensuring a smooth installation experience and maintaining high service standards across the South Bay area.
Requirements
Candidates must have a high school diploma or equivalent and knowledge of floor covering installation. Strong communication, organizational, and computer skills are required, along with the ability to be covered under the company's commercial auto policy.
Full job description
S&G Carpet and More is seeking a new Customer Service Manager for the South Bay!
S&G Carpet is dedicated to providing the premiere customer service experience to its customers. And as a Customer Service Manager, you will help ensure that S&G continues to set that industry standard.
As a Customer Service Manager, you will visit job site locations to help troubleshoot day-of-installation problems, work ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets.
This is a salaried (exempt) position based out of Santa Clara, but this role will service the greater Santa Clara County area. Applicants must live in the South Bay.
Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and amazing customer service.
We look forward to receiving your resume and getting to know you better!
Schedule: M-F, though some weekend work will be required on occasion
Compensation: New hires can expect to earn between $80,000 and $95,000 per year, depending on performance.
Benefits:
Receive a Company vehicle and inspection equipment for use during performance of duties
Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
General PTO policy
401K eligibility after one year of employment
Work with an energetic team committed to providing the premiere customer service experience in the industry
Position Requirements:
Effective time management, organization, and multi-tasking skills
A knowledge of floor covering installation and floor covering products
Strong presentation and communication skills, both written and verbal
Attentive to customer needs; capable of responding in a timely manner
Prompt, dependable, and responsive to Company needs
Capable of preserving confidential or sensitive information
Exceptional team player and skilled at working well under pressure
Strong computer skills
Additional duties and responsibilities as assigned by management
Position Qualifications:
At least a high school diploma or equivalent
Ability to be covered under Company’s commercial auto policy
Eligibility for HIS registration through CSLB
Positive, confident attitude; able to comfortably navigate stressful situations
Floor covering installation/product knowledge
A servant’s mindset (understand and exhibit servant leadership)
Strong communication and organizational skills
Ability to perform light-to-moderate physical activity throughout the day
If this position interests you, we look forward to receiving your resume!
Related keywords
Customer Service ManagerFlooringInstallationTroubleshootingService TicketsRetailCommercial Auto PolicyHIS RegistrationCSLBServant LeadershipTime ManagementOrganizationMulti-taskingCommunicationComputer SkillsSouth Bay
At the S&G Carpet and More carpet stores, we cut out the middle-man and bring direct savings to our customers on all of our carpet. waterproof core, laminate, hardwood, and vinyl products. We can even beat our flooring competitor’s prices with our Low Price Guarantee.
Plus, S&G selects carpet designed for durability that will last for years. To top of a great deal on your new carpet, we provide warrantied flooring installation and financing with approved credit. You can expect to get more carpet for your money at an S&G Carpet and More store!
Offices: 6010 Stanford Ranch Rd, Rocklin, California 95765, US · 10171 S De Anza Blvd, Cupertino, California 95014, US · 10631 White Rock Rd, Rancho Cordova, California 95670, US · 8474 Bond Rd, Elk Grove, California 95624, US · 39418 Fremont Blvd, Fremont, California 94538, US
How many Retail jobs are open in Santa Clara, CA right now?
There are currently 366 open retail positions in Santa Clara, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Santa Clara, CA?
Companies currently hiring include Costco Wholesale, Starbucks, Eataly, Macy's, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Santa Clara, CA?
Yes — 2 of the 366 open retail positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Retail jobs in Santa Clara, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.