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$22/hr–$24/hr
Full-time
high school
Health Insurance, Blue4u Discounts, Retirement Options, Paid Holidays, Paid Time Off, Beer
Posted 18d ago
~40 hrs/week
Responsibilities
The Shift Supervisor oversees daily restaurant operations, ensuring excellent customer service and efficient floor management. They are responsible for supervising staff, managing cash reconciliations, and resolving escalated customer issues.
Requirements
Candidates must have a high school diploma or GED and at least one year of experience in a high-volume restaurant in a supervisory capacity. Proficiency in basic computer skills and a willingness to obtain a Serve Safe Food Safety Manager certification are required.
Full job description
BREW HOUSE HOURS OF OPERATION:
Sunday – Thursday | 11am-10pm
Friday & Saturday | 11am-11pm
Job Title: GBH Shift Supervisor
Status: Full-Time
Location: Rochester, NY
Department: Retail
Reports to: Assistant General Manager
Job Type: Non-Exempt
Position Objective
The Front of House Supervisor oversees restaurant operations on a shift-by-shift basis ensuring customers receive an excellent branded experience at the Genesee Brew House. They are responsible for supporting and supervising staff, responding to customer inquiries and complaints, and reconciling cash and deposits. Report to management with feedback on restaurant operations, and any ongoing issues or problems.
Key Responsibilities
Monitor and support restaurant floor on a shift-by-shift basis ensuring smooth and efficient operations and excellent customer service
Liaison with management and hourly employees to improve restaurant processes and environment
Reconcile money collected and make sure building is safe and secure
Follow opening and closing procedures to make sure financials are correct and cash handling protocols are followed
Follow opening and closing procedures to make sure the restaurant is ready for service and that the restaurant is closed down securely
Working knowledge of all programs needed for service including POS System, Toast, Table Management, Credit Card Processing, and AV/Telephones
Make decisions on staffing for the day including adding/calling off shifts and assigning work areas
Ensure employees are following all NYS regulations and company policies
Solving escalated customer issues in a friendly and empathetic manner
During shift assist employees especially during periods of high volume
Identify issues with working environments and report them to management
Maintain a professional and courteous relationship with customers and coworkers that fosters an inclusive, safe, and encouraging work environment
Ensure employees are delivering the best customer service during shifts and following company policies through coaching, modeling behavior, feedback, and correction if necessary
Ensure all checklists and cleaning procedures are completed by staff before, during, and after shifts. Contribute to maintaining the cleanliness and organization of workspaces in Brew House
Represent the Genesee Brand, the Genesee Brew House, and the Genesee Brew House Management team in a positive and professional manner with employees and customers
Recording notes for the day in Toast
Other duties as assigned
Actively exhibit a commitment to support a diverse and inclusive work environment
Qualifications
High School diploma or GED
1+ years of experience in a high-volume restaurant in a lead or supervisory capacity
Basic computer literacy including Microsoft Office
Willingness to obtain Serve Safe Food Safety Manager Level
Ability to maintain stable performance under pressure and de-escalate stressful situations
Perks
Generous Benefits with options to fit your life
Blue4U Discounts
Retirement Options with employer contributions
4 paid holidays per year
Flexible scheduling
Generous paid time off
Culture of pride and community involvement
And of course, beer!
In the spirit of pay transparency, we are excited to share the base hourly wage for this position is $22.00 – 24.00/hour, not including benefits or potential bonuses. If you are hired at FIFCO USA, your base hourly wage will be determined based on factors such as individual skills, qualifications, and experience. In addition, we also believe in the importance of pay equity of our current team members as a part of any final offer. We also offer a generous benefits package!
Drug Testing Statement: After a conditional offer of employment, a covered employer may require job applicant to submit a drug test.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetics, national origin, disability, or status as a protected veteran.
The Company participates in E-Verify. Please see the attached link e to the federal government’s notice on E-Verify here.
ALERT: Fraudulent Online Employment Scams
Always beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process. For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov.
Related keywords
Front of HouseRestaurant OperationsShift SupervisorRetailPOS SystemToastTable ManagementCredit Card ProcessingCustomer ServiceCash HandlingNYS RegulationsStaffingFood SafetyServe SafeMicrosoft OfficeLeadership
Our Purpose and Values
Our values define who we are and how we work. We believe that it’s our responsibility to not only grow our business but to also improve the neighborhoods where we work and make a positive contribution to our environment. We do this by building relationships with people in our communities who help us understand where to focus first. This allows us to pursue ideas and projects that make a real and sustainable difference for our employees, partners and community.
Our Approach to Business
FIFCO USA embraces a Triple Bottom Line approach to business that prioritizes people, planet and profits. By connecting with our community and caring for our environment, we have an opportunity to connect with our customers and build our business.
In each of our communities, you will see us volunteering, investing and partnering with people and organizations that promote our neighborhoods, strengthen our workforce and promote and sustain the world around us. We believe that when you do the right thing, your business results follow!
Offices: 445 Saint Paul St, Rochester, New York 14605, US · 79 Perry Street, Suite 200, Buffalo, New York 14203, US · 25 Cataract St, Rochester, New York 14605, US
How many Retail jobs are open in Rochester, NY right now?
There are currently 346 open retail positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Rochester, NY?
Companies currently hiring include Lowe's Companies, Inc., Starbucks, Dollar Tree Stores, CVS Health, Boscov's Department Store, LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Rochester, NY?
Yes — 3 of the 346 open retail positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Retail jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.