Retail Jobs in Richmond, VA (Now Hiring) — 1,273 open — Page 6
PEP BOYS-MANNY MOE & JACK
Lead Customer Service Advisor
Richmond, Virginia, United States · On-site
$12/hr–$129/hr
Mid level
Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. In addition …
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer service, Product knowledge, Inventory management, Merchandising, Communication
Job ID: 295323 Store Name/Number: VA-Stony Point Village (2246) Address: 3002B Stony Point Rd, Richmond, VA 23235, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Flex Position Type: Non-guar…
Skills: Client service, Inventory management, Stock replenishment, Visual merchandising, Communication
Job ID: 292569 Store Name/Number: VA-Stony Point Village (2246) Address:3002B Stony Point Rd, Richmond, VA 23235, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Part Time Position Type: Regul…
Skills: Inventory management, Visual merchandising, Order fulfillment, Client service, Communication
Overview The Outside Business Development Specialist supports branch growth by developing relationships with prospective consumers and generating qualified residential mortgage leads. Through proactive outreach, follow-u…
Skills: Lead generation, Business development, Relationship building, Customer outreach, Pipeline management
Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will …
Skills: Leadership, Customer Service, Team Management, Staff Training, Performance Evaluation
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Respon…
Skills: Supervisory, Customer service, Team leadership, Inventory management, Conflict resolution
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer service, Team leadership, Cash control, Budgeting, Scheduling
Position Overview As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the high…
Plan, organize, train and direct Meat department associates; perform production and customer service functions; maximize store sales and profits. Demonstrate the company’s core values of respect, honesty, integrity, dive…
Skills: Team leadership, Meat department operations, Customer service, Inventory management, Food safety
Deliver excellent customer service by creating an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales/pr…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activitie…
Skills: Team Leadership, Inventory Management, Customer Service, Staff Training, Budgeting
Perform general clean-up and stock work in the Meat department and provide customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. ResponsibilitiesWait on …
Implement all company and division policies to achieve maximum sales and profits in the produce departments. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Respons…
Skills: Produce management, Inventory management, Merchandising, Staff supervision, Customer service
The Auto Parts Delivery Driver drives company vehicles to pick up and deliver parts in the local area. He or she transports products from local parts sources and delivers them to our dealership. Most importantly and with…
The Auto Parts Delivery Driver drives company vehicles to pick up and deliver parts in the local area. He or she transports products from local parts sources and delivers them to our dealership. Most importantly and with…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
We are hiring immediately for a full time RETAIL SUPERVISOR position. Location: VCU Health - 1250 East Marshall Street, Richmond, VA 23298. Note: online applications accepted only. Schedule: Full time schedule. Days and …
Skills: Food service management, Retail supervision, Cash handling, Inventory management, Menu planning
Williams-Sonoma, Inc.
Holiday Seasonal Associate, Richmond - West Elm
Richmond, Virginia, United States · On-site
Entry level$4M raised
Holiday Seasonal Associate About the Role Join Williams-Sonoma this holiday season and help create an inspiring shopping experience for customers preparing to celebrate life's special moments at home. As a Holiday Season…
Skills: Customer service, Point-of-sale (POS) operation, Merchandising, Inventory management, Communication
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$12/hr–$129/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Short term disability, Supplemental benefits
Posted 2d ago
~40 hrs/week
Responsibilities
The Customer Service Lead acts as the primary on-site leader responsible for daily service center operations, including opening and closing the store and resolving complex customer issues. They also mentor team members, ensure safety and compliance standards are met, and support management in driving sales and service efficiency.
Requirements
Candidates must have a high school diploma or equivalent and three to five years of service industry experience. A valid driver's license and in-depth knowledge of automotive service, maintenance, and parts are required.
Full job description
Position Summary
The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled hours and acting as the primary on-site leader when management is not present.
This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours.
Duties & Responsibilities
Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members.
Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.
Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.
Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance.
Support management by assisting with interviewing and evaluating candidates and providing ongoing feedback to support team development.
Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention.
Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Three to five (3-5) years of service industry experience.
Valid Driver's License.
In-depth knowledge of automotive service, maintenance and parts.
Strong understanding of service center operations, safety standards and customer service best-practices.
Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.
Strong mentoring, coaching, and training skills.
Conflict resolution and problem-solving skills.
Ability to handle escalated customer issues with professionalism and confidence.
Ability to coach and guide less-experienced team members while maintaining personal workload.
Ability to identify process improvements and contribute to service center performance goals.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$12.77 to $129.80 per hour based on experience
Sales commission
Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Browse all Pep Boys locations in U.S. and Puerto Rico. We offer premium tire brands, aftermarket car parts, and accessories - schedule your oil change and repair services online.
Offices: 3111 W ALLEGHENY AVE, Philadelphia, Pennsylvania 19132, us
Frequently asked questions
How many Retail jobs are open in Richmond, VA right now?
There are currently 1,273 open retail positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Richmond, VA?
Companies currently hiring include CVS Health, Lowe's Companies, Inc., Dollar Tree Stores, Kroger, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Richmond, VA?
Yes — 34 of the 1273 open retail positions offer remote or hybrid work (12 remote, 22 hybrid).
How do I apply for Retail jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.