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Retail Assistant Store Manager- Chesterfield Town Center
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$50k–$65k/yr
Full-time
professional certificate
Competitive, above market compensation, Medical insurance, Dental insurance, Vision insurance, 401k with company match, Company paid basic life insurance
Posted 16d ago
~40 hrs/week
Responsibilities
The Automotive Service Advisor acts as a liaison between customers and the service department, managing service appointments and communicating repair needs to technicians. They are responsible for providing cost estimates, writing repair orders, and ensuring customer satisfaction throughout the repair process.
Requirements
Candidates must have 2-3 years of automotive service experience and possess a valid, clean driver's license. Preferred qualifications include ASE certifications and manufacturer training.
Full job description
Volvo Cars Richmond is seeking an Automotive Service Advisor with 2-3 years of experience. The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.
Key responsibilities
Service and Repair Coordination:
Inspect vehicles and assess service needs.
Translate customer problems into clear instructions for technicians.
Manage service appointments and coordinate with technicians to ensure efficient workflow.
Communicate repair progress and timelines to the customer.
Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
Sales and Administration:
Provide written cost estimates and obtain customer approval for repairs.
Process and verify accurate repair orders and invoices.
Administer new and used vehicle warranty repairs.
Follow up with customers after service to ensure satisfaction.
Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.
Essential skills
Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.
Certificates, License, Registrations
Automotive Service Excellence (ASE) Certifications (Preferred)
Manufacturer Training (Preferred)
Valid and Clean Driver's License (Required)
What Haley Offers:
Competitive, above market compensation
Medical, Dental and Vision benefits
401k with company match
Company paid Basic Life, AD&D and Long-term Disability
Become part of our story! Proud to be the oldest privately owned dealer group in the Richmond VA area.
Industry
Retail Motor Vehicles
Company size
501-1,000 employees
Founded
1972
Headquarters
Midlothian, Virginia
LinkedIn followers
701
Welcome to the proud legacy of Haley Automotive, the oldest privately owned dealer group in Richmond, VA! With 11 dynamic dealerships showcasing 10 renowned brands, over 800 high-quality used cars, and a Car Buying Center, we’re dedicated to being your ultimate destination for automotive excellence.
At Haley Automotive, our mission goes beyond just selling cars; we strive to deliver the best automotive services through the ongoing development of our people, products, and processes. Our goal? To create satisfied customers for life!
Whether you’re in the market for a stylish Volvo, a dependable Toyota, or a rugged Jeep, our conveniently located dealerships across Richmond have something for everyone. Explore our impressive lineup, featuring Toyota, Chrysler, Dodge, Jeep, Ram, Ford, Chevrolet, Buick, and GMC, alongside a diverse selection of pre-owned vehicles.
We pride ourselves on our passionate and experienced team, committed to understanding and fulfilling your needs. And if you’re looking to grow your career, we’re always on the lookout for talented individuals to join the Haley Family. With us, you’ll find ample opportunities for professional growth and development.
Visit us today and discover why Haley Automotive is a cornerstone of the Richmond community!
Offices: 9811 Midlothian Tpke, Midlothian, Virginia 23113, US · 1906 S Main St, Farmville, Virginia 23901, US · 5500 S Laburnum Ave, Richmond, Virginia 23223, US · 9831 Midlothian Tpke, Midlothian, Virginia 23113, US · 12400 Tennessee Plaza, Midlothian, Virginia 23112, US
How many Retail jobs are open in Richmond, VA right now?
There are currently 1,273 open retail positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Richmond, VA?
Companies currently hiring include CVS Health, Lowe's Companies, Inc., Dollar Tree Stores, Kroger, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Richmond, VA?
Yes — 34 of the 1273 open retail positions offer remote or hybrid work (12 remote, 22 hybrid).
How do I apply for Retail jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.