Richmond, Virginia, United States · On-site
At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to of…
Skills: Customer Advocacy, Dispute Resolution, Complaint Handling, Risk Management, Regulatory Compliance
Richmond, Virginia, United States · On-site
$15/hr–$17/hr
Description About Us: At Great Lakes Honda of Short Pump, we are a customer-focused automotive dealership dedicated to providing a friendly, efficient, and professional experience for every customer. We’re looking for a …
Skills: Customer Service, Communication Skills, Cash Handling, Computer Literacy, Multitasking
Richmond, Virginia, United States · On-site
$21/hr–$23/hr
SHIFT START: 6AM Pay Rate: $21.00 - $23.00/Hour plus Benefits! The Driver, Delivery Services is responsible for the safe, timely, and accurate delivery of products while providing exceptional customer service. This posit…
Skills: Commercial Driving, Customer Service, Package Delivery, Pallet Jack Operation, Forklift Operation
Richmond, Virginia, United States · On-site
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best…
Skills: Customer Service, Cash Handling, Payment Processing, Clerical Duties, Communication
Richmond, Virginia, United States · On-site
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best…
Skills: Customer Service, Cash Handling, Payment Processing, Clerical Duties, Communication
Richmond, Virginia, United States · On-site
Our Company Overview: We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. C…
Skills: Leadership, Retail Sales, Recruiting, Onboarding, Scheduling
Richmond, Virginia, United States · On-site
Our Company Overview: We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. C…
Skills: Cold calling, Grassroots marketing, Social media, MS Office, Customer service
Richmond, Virginia, United States · On-site
Overview: The Outfitter/Medical Outreach Coordinator serves as both a trusted member of Fleet Feet's retail team and the primary connection between Fleet Feet and the local medical community. In-store, this role delivers…
Skills: Community Outreach, Relationship Management, Retail Sales, Medical Networking, Communication Skills
Richmond, Virginia, United States · On-site
Our Company Overview: We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. C…
Skills: Customer Service, Sales, Product Recommendation, Relationship Building, Professional Communication
Richmond, Virginia, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Effective Communication, Basic Math, Retail Experience
Richmond, Virginia, United States · On-site
Assist customers and manage cash register. Maintain neatness and cleanliness of the fuel center. Recover stock, fill out incident and security reports, and maintain compliance documentation. Demonstrate the company's cor…
Skills: Cashiering, Customer Service, Inventory Recovery, Compliance Documentation, Incident Reporting
Richmond, Virginia, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honest…
Skills: Customer Service, Communication Skills, Basic Math, Cash Handling
Richmond, Virginia, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Basic Math, Communication Skills, Retail Operations, Quality Assurance
Richmond, Virginia, United States · On-site
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, consta…
Skills: Customer Service, Sales, Product Recommendation, Visual Merchandising, Inventory Management
Bon Air, Tennessee, United States · On-site
Starting Pay Rate: Hourly - Hourly Plan, 15.75 USD Hourly Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of…
Skills: Customer Service, Team Leadership, Facility Maintenance, Sales, Equipment Maintenance
Richmond, Virginia, United States · On-site
$18/hr–$18/hr
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store Management, Customer Service, Team Development, Inventory Management, Loss Prevention
Richmond, Virginia, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Customer Service, Inventory Management, Patient Care, Medical Communication
Richmond, Virginia, United States · On-site
$54k–$60k/yr
Gelati Celesti Ice Cream is growing and needs a talented general manager join our Richmond Region team! What's in it for you? This is a company in which you can truly make a difference. Because you will have a direct con…
Skills: Leadership, Hospitality, Financial Budgeting, Inventory Management, Food Safety Regulations
Richmond, Virginia, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Richmond, Virginia, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage complex, high-risk customer and merchant escalations while overseeing daily operational tasks and strategic partner correspondence. Perform quality assurance reviews for case agents and maintain internal knowledge bases to improve resolution rates.
Requires 2+ years of experience in customer advocacy or dispute resolution with proficiency in CRM systems like Salesforce. Candidates must be located within commutable distance to Richmond, VA, and possess strong independent judgment.
At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
The CMAT III is a senior individual contributor on the Customer & Merchant Advocacy Team responsible for managing the most complex, high-risk, and time-sensitive customer and merchant escalations. This role operates at the intersection of risk management, regulatory compliance, customer experience, and operational execution. The CMAT III serves as a critical execution layer for daily CMAT operations—owning recurring processes, supporting case agents, managing strategic partner correspondence, and serving as an escalation resource across multiple internal teams.
This role requires strong independent judgment, proactive communication, exceptional ownership, and the ability to shift priorities dynamically based on business needs, volume, and risk. CMAT III agents are expected to operate with minimal oversight, communicate early and clearly when risks arise, and consistently deliver outcomes that protect both the customer experience and the company.
Daily Operations & Task Management:
Strategic Partner & Specialized Case Management:
Escalation Handling & Agent Support:
Reporting & Communication:
Case Agent Quality Assurance:
About You (Qualifications)
Required:
Preferred:
Location Requirement: This position requires regular in-person attendance at our office location (Richmond, VA). Candidates must already be located within a commutable distance to this location, as relocation assistance is not available at this time.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
Non-prime financing that helps retailers and their customers succeed
Koalafi offers convenient and transparent lease-to-own financing options that enable non-prime consumers to make life-changing purchases. With Koalafi, in-store and eCommerce merchants can help more customers get the things they need, while increasing sales and strengthening customer loyalty. Koalafi believes that financing should be more than a payment plan, so they offer customers clear terms, top-rated support, and credit bureau reporting.
Offices: Washington, DC 200011, US
There are currently 1,010 open retail positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include AutoZone, CVS Health, Dollar Tree Stores, Kroger, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Yes — 25 of the 1010 open retail positions offer remote or hybrid work (7 remote, 18 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
