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Full-time
high school
Associate Discount, Health Benefits, Dental Benefits, RRSP/DPSP, Performance Bonuses, Learning & Development Programs
Posted 54d ago
~40 hrs/week
Responsibilities
The role involves managing customer orders and inquiries with a solution-oriented mindset to ensure seamless delivery and customer satisfaction. Responsibilities include providing product information, supporting the online ordering platform, and processing returns.
Requirements
Candidates must have a high school diploma or equivalent and previous experience in customer service, specifically within a Business-to-Business environment. Proficiency in typing and familiarity with the Windows environment are also required.
Full job description
Some of what you will do:
At Supreme Office Products and Furniture, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost. In this role, you will foster trust with our customers by addressing their orders and inquiries with empathy, curiosity, and a solution-oriented mindset. You’ll work diligently to provide complete, end-to-end support for every customer interaction, always striving to minimize their effort and maximize their satisfaction. Your focus on delivering seamless experiences will not only resolve customer needs but also promote long-term loyalty to the Supreme brand.
Specifically, You Will:
Offer win / win customer solutions to optimize benefits for customers and Staples.
Support our sales partners to achieve their goals by making it easy for customers to interact with Customer Service.
Place customer orders with precision to ensure seamless delivery. Proactively offer additional products as a “complete solution”.
Provide solution-oriented product, pricing, and availability information. Leverage internal product specialists as necessary to support the sale process.
Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer needs.
Provide first level support for questions and issues regarding the use of E-Way (customer online ordering platform), including resolving E-way exception errors and processing E-way return requests.
Encourage customers who don’t currently use the online ordering platform to do so and assist them in gaining access to the website.
Process product / order return requests to allow for quick and accurate resolution for the customer.
Communicate to customer service management all pertinent customer updates, system issues or any other barriers to providing exceptional customer service.
Some of what you need:
High School Diploma or equivalent.
Passionate about customer service. A customer-centric mindset.
Proficient typing skills; familiar with Windows environment.
Previous experience in customer service.
Previous experience in Business-to-Business environment.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Related keywords
Customer Service RepresentativeB2BOrder ManagementE-Way PlatformCustomer LoyaltySolution-OrientedProduct AvailabilityRetailOffice ProductsCustomer Support
At Staples Professional, we offer more than just office supplies. We cater to all of your business supplies needs.
As the business-to-business division of Staples Canada, we work with companies of 20 or more employees to develop customized programs, provide dedicated account management, and offer a complete assortment of products and services to meet business needs.
We’re the leading supplier in Canada, working with our business partners to provide office supplies, technology products, facility supplies, furniture, and business services.
“We make buying office products easy,” is not just a brand promise, it’s a commitment to our customers.
To accomplish this, we provide a customizable online ordering system, excellent customer care, easy-to-browse catalogue, next day delivery capabilities and a dedicated sales organization designed to meet the needs of every type and size of business.
Or Experience the Staples Professional culture yourself and join our exciting team. https://careers.staples.ca
Offices: Mississauga, Mississauga, ON L5T 2W6, CA · Vancouver, Vancouver, British Columbia V6A 3P5, CA · Edmonton, Edmonton, Alberta T6B 2W1, CA · Boucherville, Boucherville, Quebec J4B 8N3, CA
Technology Products and SuppliesWorkplace Cleaning and Breakroom SuppliesOfficePrint and Promotional Productsand Furniture Productsincluding Full Service Offering with Business Interiors by StaplesBusiness Information SystemsService IndustryOffice SuppliesProfessional Services
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