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$18/hr–$20/hr
Part-time
Free food & snacks, Paid time off, Training & development, Competitive salary, Employee discounts, Flexible schedule
Posted 59d ago
~40 hrs/week
Responsibilities
Lead a team of store partners to maintain the Starbucks Experience by managing overall store operations, staffing, and financial performance. Responsibilities include supervising the workforce, ensuring product quality, and driving the implementation of company programs.
Requirements
Requires 3 years of progressively responsible retail experience and 2 years of customer service experience in retail or restaurant environments. Candidates must demonstrate strong leadership skills and the ability to analyze financial reports.
Full job description
Benefits:
Free food & snacks
Paid time off
Training & development
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Job Summary and Mission
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership
Setting goals for the workgroup, developing organizational capability, and modeling how we work together:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
Developing strategic and operational plans for the workgroup, managing execution, and measuring results:
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance.
Partner Development & Team Building Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
Challenges and inspires partners to achieve business results.
Challenges and inspires team members to achieve business results.
Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
Ensures partners adhere to legal and operational compliance requirements.
Ensures team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
Summary of Experience
Progressively responsible retail experience
3 years
Supervision
Customer service experience in a retail or restaurant environment
2 year
Experience analyzing financial reports
Required Knowledge, Skills and Abilities
Demonstrated experience at building community relationships-
Ability to communicate clearly and concisely, both orally and in writing
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Core Competencies Puts the customer first
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works well with others
Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
Leads courageously
Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops continuously
Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves results
Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.
Management: 3 years (Preferred)'
Related keywords
Retail ManagementStore OperationsCustomer ExperienceFinancial ReportingStaff SchedulingTalent AcquisitionPerformance AssessmentsWage and Hour LawsOperational ExcellenceBusiness IndicatorsHospitalityTeam LeadershipStrategic PlanningCompliancePartner Development
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community.
It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.
In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time.
Explore opportunities, benefits and more at careers.starbucks.com
Offices: 2401 Utah Ave S, Seattle, WA 98134, US · 5140 Yonge Street, (Beside Mel Lastman Square in North York), Toronto, Ontario M2N 6L7, CA · 1805 E Hallandale Beach Blvd, Hallandale Beach, FL 33009, US · 566 Chiswick High Road, London, England W4 5YE, GB
How many Retail jobs are open in Miami, FL right now?
There are currently 1,501 open retail positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Miami, FL?
Companies currently hiring include Starbucks, CVS Health, Fresco y Más, Domino's, Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Miami, FL?
Yes — 52 of the 1501 open retail positions offer remote or hybrid work (19 remote, 33 hybrid).
How do I apply for Retail jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.