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Customer Service Rep(04490) - 3335 Siskey Parkway, Ste 200
Matthews, North Carolina, United States · On-site
$10/hr–$12/hr
Entry level$1.3B raised
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Oversee the front-of-store team to ensure prompt, courteous customer service and the promotion of loyalty programs. Lead by example in maintaining store organization and training associates on personalizing the customer experience.
Requirements
Requires at least one year of retail experience and six months of leadership experience. Candidates must be available for a flexible schedule including nights and weekends.
Full job description
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We’re Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2330 Matthews Township
Location:
USA Marshalls Store 0688 Matthews NCThis position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Related keywords
RetailCustomer ExperiencePOSLoyalty ProgramsShrink ReductionMerchandisingLeadershipFront End OperationsCustomer ServiceTJXMarshalls
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
Offices: 770 Cochituate Road, Framingham, MA 01701, US · 300-400 Value Way, Marlborough, MA 01752, US
How many Retail jobs are open in Matthews, NC right now?
There are currently 114 open retail positions in Matthews, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Matthews, NC?
Companies currently hiring include Costco Wholesale, Domino's, Goodwill Industries of the Southern Piedmont, Lowe's Companies, Inc., Great Clips Inc., among others. Browse the listings above to see every active employer.
How do I apply for Retail jobs in Matthews, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.