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The Client Experience Representative serves as the primary point of contact for clients, providing personalized support and guidance throughout their technology shopping journey. Responsibilities include processing transactions, maintaining the market environment, and assisting with inventory management and client events.
Requirements
Candidates should possess strong communication and problem-solving skills, with previous retail or client service experience preferred. The role requires physical ability to stand for extended periods and lift up to 50 pounds, as well as proficiency with POS systems and computer software.
Full job description
Description
About PCs for People
PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We provide affordable technology and internet access to individuals and families across the country, helping bridge the digital divide and empower communities.
About the Role
We are seeking a part-time dedicated and enthusiastic Client Experience Representative to join our dynamic Mission Market team. As the primary point of contact for clients, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality support to enhance the overall client experience.
Key Responsibilities
Client Experience
Greet and welcome clients with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the market
Handle phone calls and emails with impeccable client service
Actively listen to clients' inquiries, concerns, and feedback, providing accurate and helpful information about products, incentives, and policies
Maintain an organized and visually appealing market environment by arranging items, restocking shelves, and ensuring product displays are attractive and well-maintained
Address and resolve client complaints or issues professionally, escalating to management when necessary to ensure client satisfaction
Participate in training sessions and workshops to enhance client service skills and stay informed about new products and services
Order Processing
Process and approve online orders
Process client transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting client eligibility
Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the client
Sales Support
Assist clients in establishing accounts and locating products within the market, suggesting suitable alternatives, and explaining product features and benefits
Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to clients
Mission Market Support
Collaborate with team members to achieve market goals and maintain a positive work environment
Assist in inventory management by conducting regular stock checks and reporting discrepancies to management
Support team activities such as preparing and registering clients for events, coordinating pickups and deliveries, and supporting partnerships
Other duties as requested
Requirements
Requirements
Previous experience in retail or client service is preferred but not mandatory
Excellent communication and interpersonal skills with a client-focused approach
Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy
Proficiency in using a computer, POS systems, and other retail software applications
Flexible schedule to ensure clients are fully supported
Physical ability to stand for extended periods and lift moderately heavy items when necessary
Experience with CRM or partner management platforms preferred
Bilingual or multilingual communication skills highly preferred
Strong analytical thinking, attention to detail, and problem-solving skills
Excellent verbal and written communication skills
Ability to meet deadlines and work independently in a fast-paced, changing environment
Must be flexible, self-motivated, and adaptable
Comfortable working in a general warehouse setting
Good organizational skills, attention to detail, and willingness to follow standard procedures
Ability to de-escalate difficult situations with empathy
What We Value
Genuine interest in people, technology, and digital equity
Compassionate, curious, and community-minded
Graceful under pressure and adaptable in dynamic situations
Collaborative teammate who brings energy and empathy to every interaction
Self-motivated and solutions-oriented thinker
Physical Requirements
Prolonged periods of sitting or standing at a workstation or service counter
Ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds
Frequent use of computer, phone, and other office equipment
Capability to communicate clearly in person, by phone, and over digital platforms
Frequent bending, kneeling, crouching, and reaching
Capability to work in various indoor non temperature controlled environments
Manual dexterity to handle tools, and small components
Extended periods of walking or standing throughout the workday
Visual acuity to read labels and perform detailed tasks
Willingness to adhere to physical safety protocols
We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. Hours for part time schedule will be mutually agreed upon hire.
Compensation & Total Rewards
At PCs for People, we are committed to providing fair, equitable, and transparent compensation. The final base salary offer for this role will be determined based on a variety of factors, including the candidate’s specific geographic location, relevant skills, specialized experience, and education or certifications.
In addition to base pay, PCs for People offers a comprehensive benefits package to eligible employees designed to support your total well-being:
Health & Wellness: Comprehensive medical, dental, and vision insurance options.
Retirement: A 401(k) plan with a 100% match on the first 3% deferred and 50% match on the next 2% deferred.
Time Off: Vacation and Paid Sick Leave accrued based on hours worked, plus 12 paid company holidays.
EEO Statement PCs for People is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that align with our mission of digital equity and community empowerment.
Affordable Computers & Low-Cost Internet for Nonprofits & Low-Income Families. Free Corporate E-Waste Recycling Service.
Industry
Information Technology & Services
Company size
51-200 employees
Founded
1998
Headquarters
St Paul, Minnesota
LinkedIn followers
6,381
Since 1998, PCs for People has been a driving force behind digital inclusion efforts across the US. As a 501(c)(3) non-profit organization, our mission is to provide technology access that offers employment and educational opportunities to low-income individuals, families, and those with disabilities.
Through an unwavering commitment to the communities we serve, we have connected over 300,000 people in all 50 states and Puerto Rico and recycled millions of pounds of electronics. Our services include free end-of-life IT asset management and certified data sanitization, technology refurbishing, computer distribution, computer repair, internet service, and technology education.
We provide businesses with a Secure E-Waste Recycling Service which helps businesses eliminate electronic waste for free. Our recycling service provides:
• AAA NAID certified data sanitization
• No recycling, pickup, or data wiping fees
• Complete asset management audit trail
• Community and environmental benefit
Eliminate your e-waste, protect your data, and serve your community.
Offices: 2492 Doswell Ave, St Paul, Minnesota 55108, US · 1481 Marshall Ave, St. Paul, MN 55104, US · 107 E Walnut St, Mankato, Minnesota 56001, US · 261 Joseph E Lowery Blvd NW, Atlanta, Georgia 30314, US · 2901 E Biddle St, Baltimore, Maryland 21213, US
Computer RecyclingInternet For Low-Income FamiliesDigital InclusionNAID Certified Data SanitizationRefurbished Computer SalesLow-Cost ComputersAffordable Internetand Digital LiteracyTrainingNon Profit
How many Retail jobs are open in Cleveland, OH right now?
There are currently 480 open retail positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Cleveland, OH?
Companies currently hiring include Save A Lot, Aramark Healthcare+, AutoZone, CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Cleveland, OH?
Yes — 17 of the 480 open retail positions offer remote or hybrid work (6 remote, 11 hybrid).
How do I apply for Retail jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.