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Full-time, Temporary
Posted 21d ago
~40 hrs/week
Responsibilities
Support venues in utilizing MAX loyalty solutions to improve customer experiences and program results. Responsibilities include delivering training, troubleshooting technical issues, and managing onboarding activities.
Requirements
Requires experience in venue operations, loyalty, or customer support with specific knowledge of Max Technology systems like Wildcat and Alveo. Candidates must demonstrate strong communication skills and the ability to manage competing priorities under pressure.
Full job description
The Role
Looking for a role where you can help venues get the most from their loyalty programs? You’ll join a supportive team that works closely with venues across Australia, helping them create better customer experiences and build confidence using loyalty solutions. This is a fast-paced role where strong relationships, practical problem solving, and collaboration make a real difference every day.
Your role, your impact
Working as a close-knit team, you’ll support our venues using MAX loyalty solutions (Wildcat, Alveo etc) and help them achieve the best results from their programs. You’ll balance training, support, and problem solving while working closely with internal teams to deliver a consistent customer experience.
Specifically, you will;
Support venues with loyalty system enquiries and guidance
Deliver training that builds confidence and system knowledge
Troubleshoot issues and coordinate timely resolutions
Manage onboarding activities and loyalty program changes
Partner with internal teams to support venue success
Maintain records of support activities and interactions
What you'll need to succeed
You enjoy helping customers, can stay calm when priorities change, and you take pride in finding practical solutions across both technical and operations issues. You build trusted relationships, communicate clearly, and work well with others to achieve positive outcomes.
Experience in venue operations, loyalty or customer support, and an understanding of the impact Max products have on the profitability of a venue.
Knowledge of, and experience using, Max Technology system, Wildcat, Alveo etc
Ability to troubleshoot technical and operational challenges
Proven ability to build trusted relationshipswith venues and internally
Strong communication skills with the ability to remain calm under pressure, diffuse a situation with empathy and give regular updateswhen providing a solution
Ability to collaborate across teams for better outcomes
Make your move
Ready to take your next step at Tabcorp? This is your chance to grow your career, expand your impact, and shape what’s next. If you’re ready for a new challenge, we’d love to hear from you.
Related keywords
MAX LoyaltyWildcatAlveoVenue OperationsCustomer ExperienceLoyalty SolutionsTechnical SupportOnboardingTabcorpCustomer Service
Welcome to a new era of Tabcorp - it's an exciting moment in our history.
We’re creating the most engaging betting and entertainment experiences for every customer, every time.
We're a diversified business with more than 3,000 team members in Australia.
We’re here to create excitement everywhere – through our incredible teams, unrivalled experiences, commitment to integrity and strong relationships.
We're bringing industry-leading products and services to our customers, with a portfolio of iconic brands such as TAB, SKY and MAX.
We're committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging.
We're raising the game.
Offices: 727 Collins Street, Melbourne, Victoria 3008, AU
WageringMediaand Gaming ServicesMedia and EntertainmentGamingTV
How many Retail jobs are open in Brisbane, Australia right now?
There are currently 148 open retail positions in Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Brisbane, Australia?
Companies currently hiring include Bapcor Limited, Endeavour Group, Ampol, Guzman y Gomez Mexican Kitchen, Alliance Automotive Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Brisbane, Australia?
Yes — 12 of the 148 open retail positions offer remote or hybrid work (3 remote, 9 hybrid).
How do I apply for Retail jobs in Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.