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Part-time
high school
Performance-based growth opportunities, Comprehensive onboarding and product training, Career development, Internal promotion opportunities, Collaborative team culture
Posted 15d ago
~40 hrs/week
Responsibilities
The Retail Sales Associate is responsible for delivering exceptional customer service, building brand loyalty, and driving sales through personalized product recommendations. They also manage daily store operations, including inventory replenishment, merchandising, and maintaining a clean and organized store environment.
Requirements
Candidates should have at least one year of experience in retail, hospitality, or a service-oriented industry and possess strong communication skills. A high school diploma or equivalent is preferred, along with a passion for collectibles, art, and pop culture.
Full job description
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.



Position: Retail Sales Associate
Location: Los Angeles, CA
Department: Retail
Hourly: $18.47
Job Overview
POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.
In this role, you will create an engaging in-store experience by understanding each customer's needs, introducing them to POP MART's world of collectible art toys, and providing personalized recommendations that inspire excitement and repeat visits. You will also support daily store operations including merchandising, inventory management, and maintaining a clean, organized, and welcoming environment.
A passion for designer toys, collectibles, art, fashion, anime, gaming, or pop culture is highly valued and will help you succeed in this role.
What You Will Achieve
Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
Maintain compliance with company policies, cash handling procedures, and loss prevention standards.
What You Will Need
High school diploma or equivalent preferred.
1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
Passion for delivering exceptional customer service and creating memorable experiences.
Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
Ability to build rapport quickly and confidently recommend products.
Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
Strong organizational skills with the ability to multitask in a fast-paced retail environment.
Comfortable learning new technology, point-of-sale systems, and operational processes.
Ability to work independently while contributing to a collaborative team environment.
Bilingual or multilingual abilities are a plus.
Must be at least 18 years of age.
Work Schedule & Availability
Due to the nature of retail operations, team members are expected to maintain flexible availability to support business needs. Work schedules may include mornings, afternoons, evenings, weekends, holidays, and peak shopping periods. Schedule assignments will be communicated in accordance with all applicable federal, state, and local scheduling laws.
What We Offer
Competitive compensation
Performance-based growth opportunities
Comprehensive onboarding and product training
Career development and internal promotion opportunities
Collaborative, inclusive, and creative team culture
Opportunities to support new store openings and special brand events
The chance to be part of one of the world's fastest-growing designer toy and collectible brands
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Physical Requirements
Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
Stand and walk continuously for extended periods, typically 6–8 hours per shift.
Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.
Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
Work efficiently in a fast-paced retail environment while managing multiple priorities.
Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
Work in varying environments including the sales floor, stockroom, and receiving areas.
Pay Range Details
The hourly pay rate for this position is $18.47 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.
Equal Employment Opportunity
POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
Reasonable Accommodation
Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing na.hrsupport@popmart.com.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.



POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
any other status or condition protected by applicable federal, state or local law.
Founded in 2010, POP MART (09992.HK) is a leading company in the designer collectible and pop culture entertainment industry. Leveraging our ecosystem built around characters and IPs, connecting with our fans through creative, immersive experiences, POP MART aims to light up passion and bring joy to fans everywhere.
With a core focus on designer collectibles, theme parks & experiential services, and digital entertainment, we manage and represent exceptional artists globally. Our IP portfolio includes dozens of iconic characters loved by fans worldwide, such as MOLLY, THE MONSTERS, TWINKLE TWINKLE, SKULLPANDA, HIRONO, and DIMOO. Our products are avaible in more than 30 countries and regions via 630+ offline stores, 2,600+ roboshops, and on major e-commerce platforms. The company went public on the Hong Kong Stock Exchange in 2020.
Offices: 36/37F, Block A, Posco Center, Hongtai east street, Chaoyang district, Beijing, PRC, Beijing, Beijing 100000, CN
How many Retail jobs are open in Berlin, Germany right now?
There are currently 1,874 open retail positions in Berlin, Germany listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Berlin, Germany?
Companies currently hiring include REWE Group, PENNY International (REWE Group), ATU, BERBUS ALLIANCE, Lidl in Germany, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Berlin, Germany?
Yes — 257 of the 1874 open retail positions offer remote or hybrid work (28 remote, 229 hybrid).
How do I apply for Retail jobs in Berlin, Germany?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.