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$163k–$223k/yr
Full-time
associate degree, bachelor degree
Relocation Assistance, Bonus Eligible
Posted 4d ago
~40 hrs/week
Responsibilities
Acts as the strategic business leader of property operations, overseeing departments such as Front Office, Housekeeping, and Food and Beverage. Focuses on maximizing financial performance, ensuring brand service standards, and leading the executive committee to meet guest and employee needs.
Requirements
Requires a 2-year degree with 8 years of experience or a 4-year bachelor's degree with 6 years of experience in hotel management, sales, or marketing. Candidates must demonstrate expertise in operational leadership and financial management within the hospitality industry.
Full job description
JOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Reviews financial reports and statements to determine how Operations is performing against budget.
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
Strives to improve service performance.
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Ensures core elements of the service strategy are in place to produce the desired results.
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
Establishes a vision for product and service delivery on property.
Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
Observes service behaviors of employees and providing feedback to individuals and/or managers.
Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Stays knowledgeable of leadership talent in the property.
Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
How many Retail jobs are open in Aspen, CO right now?
There are currently 35 open retail positions in Aspen, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Aspen, CO?
Companies currently hiring include Kroger, Aspen Hospitality, CLARK'S MARKET, Marriott International Hotels, Inc., M.S. Rau, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Aspen, CO?
Yes — 1 of the 35 open retail positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Retail jobs in Aspen, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.