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Skills: Maintenance, Repair, Installation, Preventive maintenance, Technical support
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LiDestri Foods
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$20/hr–$23/hr
Full-time
high school, associate degree
Competitive pay, Career development opportunities, Training
Posted 30d ago
~40 hrs/week
Responsibilities
The Field Service Technician is responsible for performing on-site installations, repairs, and maintenance on IPG products to ensure customer operations continue smoothly. They also provide training to in-house staff and maintain accurate records of all service activities.
Requirements
Candidates should have a high school diploma or equivalent, with an associate degree in a technical field preferred, along with 3-5 years of related experience. Proficiency in electronics, electromechanical principles, and the ability to travel frequently are essential for this role.
Full job description
Join the IPG Team!
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!
Position Description
Title: Field Service Technician
Department: Field Services
Immediate Supervisor: Field Service Manager
Status: Non-Exempt Hourly
Position Purpose The Field Service Technician is responsible for maintenance and repairs on IPG products within the assigned location and to assure continuity of customer operations. The employee will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Agreements.
Principle Accountabilities
This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff.
Establish a regular Preventive Maintenance program for existing end user accounts.
Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
Follow established communication procedures – issue RMA’s, prepare and submit work orders, expense reports, trip reports, etc.
Software upgrades to WAT units when required.
Support Senior Technician onsite with other service needs as required.
Performs other duties as assigned.
Essential Skills and Experience
High School degree or equivalent
Associate degree in technology field, e.g., mechanical, electrical, electronics preferred
3-5 years of related experience
Broad knowledge of electronics and electromechanical principals.
Skilled in the use of PC applications, including Microsoft Office Suite.
Must be knowledgeable in the use of basic tools, including multimeters.
Ability to present technical concepts to non-technical individuals.
Ability to understand technical diagrams and manuals.
Strong written and oral communication skills.
Must be able to work independently with little supervision.
Good customer service and organizational skills are necessary.
Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results.
Proper record keeping of all service performed on IPG equipment, which could be used to review service performance with customer.
Travel requirements include overnight travel, both by car and by air, that may frequently exceed 50% of a work week.
Employee must hold a valid state driver’s license and have a good driving record.
Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis.
Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs.
Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time.
May be required to push and pull a cart with equipment weighing up to 60lbs.
Why Choose IPG?
At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.
Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!
We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.
You belong here. Join us today!
Related keywords
Field ServiceMaintenanceRepairPackaging machineryElectronicsElectromechanicalMicrosoft OfficeMultimetersPreventive MaintenanceTechnical SupportRMAWork ordersCustomer ServiceField ServicesInstallationProduct demonstrations
Headquartered in Sarasota, Florida, IPG is a global provider of packaging and protective solutions across a diversified set of geographies and end-markets. The Company develops, manufactures, and sells a variety of solutions including paper and film-based pressure-sensitive and water-activated tapes, stretch and shrink films, protective packaging, woven and non-woven products and packaging machinery.
Offices: 100 Paramount Drive, 300, Sarasota, Florida 34232, US
How many Manufacturing jobs are open in Rochester, NY right now?
There are currently 475 open manufacturing positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Rochester, NY?
Companies currently hiring include LiDestri Foods, Syntec Optics, Precise Tool & Manufacturing Inc., Thermo Fisher Scientific, MKS Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Rochester, NY?
Yes — 10 of the 475 open manufacturing positions offer remote or hybrid work (4 remote, 6 hybrid).
How do I apply for Manufacturing jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.