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Full-time
bachelor degree, professional certificate
Posted 88d ago
~40 hrs/week
Responsibilities
Responsible for providing product training and clinical support to new and existing customers on Cynosure products. This includes scheduling in-services, coordinating with sales teams, and addressing clinical questions from practitioners.
Requirements
Requires a Bachelor's degree or equivalent experience in nursing, life sciences, or a related field, with certifications such as RN, NP, PA, or Aesthetician. Preferred experience includes 3-5 years of clinical training or use of energy-based medical devices.
Full job description
Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.
We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
We are the leader in science-based technology which elevates the standard of care for consumers.
We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
We put our people first and believe personal development drives business development.
We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.
At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.
As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.
Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.
Responsible for training our new and existing customers on all Cynosure products. This includes product training and support pre or post sale.
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
New Product training
Product re-training
Discuss critical account information with sales team before all trainings
Schedule initial training within target timeframe of two to three weeks of equipment installation
Ensure that new accounts have ordered the necessary products and accessories for a successful in-service and check to confirm receipt at customer site before in-service date
Provide input on updating educational material
Field clinical questions from customers when necessary
Record, communicate and track all visit
View email and software applications daily to aid in timely response
Embody and deliver the “Exceptional Everyday”
Qualifications
Education
Bachelor’s Degree or equivalent experience in nursing, education, life Sciences, or another related field. RN, LPN, NP, PA, Aesthetician, Laser Technician or equivalent.
Experience
Preferred three to five years of clinical training or experience in a medical setting using Cynosure brand energy-based devices.
Skills
Strong interpersonal skills, able to work with staff at all levels
Demonstrated problem-solving skills
Excellent written and oral communication skills
Demonstrates trustworthiness, respect and integrity
Must be able to schedule travel in the most efficient and effective manner to maximize time
Excellent communication skills written, verbal, and presentation.
Possess a positive, proactive approach to solving clinical issues or technical problems
Proficient in Microsoft Office applications and web tools.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
☐ Sit; use hands to finger, handle or feel objects, tools, or controls.
☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
☒ Lifting/pushing/pulling and carrying products weighing up to 45 pounds
Cynosure Lutronic is a global leader in energy-based dermatology and medical aesthetic technologies, shaping the future of skin health. With a mission to empower people to feel confident in their skin, we deliver intelligent, results-driven solutions across laser, RF, IPL, LED, and EMS platforms.
Backed by more than three decades of innovation, and over 100,000 installed systems worldwide, we combine advanced engineering, breakthrough clinical insights, and manufacturing excellence to raise the standard in safety, precision, and efficacy.
With 1,100 employees across North America, EMEA, and APAC, and a diversified portfolio spanning skin tightening, revitalization, resurfacing, hair removal, vascular procedures, and more, Cynosure Lutronic partners with providers globally to deliver quality outcomes and exceptional patient experiences.
Offices: 5 Carlisle Road, Westford, MA 01886, US
BiotechnologyMedicalManufacturing
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