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Full-time
high school, associate degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Incentive Plans
Posted 32d ago
~40 hrs/week
Responsibilities
Acts as the primary contact for clients to process incoming orders and ensure accurate data entry into the company database. Coordinates with logistics and manufacturing teams to ensure timely shipping and resolve order-related issues.
Requirements
Requires a high school diploma and at least 2 years of customer service experience. Proficiency in Microsoft Office and strong communication skills are essential.
Full job description
Apogee Architectural Metals
The Client Services Representative acts as the primary contact for clients and prepares client orders to be used by manufacturing for high volume clients or complex orders. The essential duties outlined below may vary based on location or brand.
Key Responsibilities
Ordering Processing
Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.
Checking product availability and ensuring orders can be filled promptly.
Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.
Verifying pricing and applying any applicable promotions or discounts to orders
Logistics
Working with shipping and logistics teams to ensure orders are shipped accurately and on time.
Tracking the status of orders and providing updates to customers.
Customer Service
Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.
Ability to answer product questions, referring more in-depth questions to the appropriate parties.
Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
Heavy interaction with clients on the phone and email. Must be able to demonstrate excellent verbal and written communication skills.
Reporting
Maintaining detailed and organized records of all orders and related transactions.
Assisting with generating reports.
Identifying and resolving issues that may arise during the order processing cycle.
Ability to answer questions from manufacturing regarding specific production orders, deferring more advance questions to appropriate parties.
Cross-Functional Integration
Work closely with sales, manufacturing, shipping, and other internal departments to ensure smooth order processing.
Quality
Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.
Processes replacement orders as necessary.
Experience & Skills
Education:
High School Diploma, required
Associates Degree (preferred) or equivalent work experience, required
Experience:
Minimum of 2 years customer service experience, required
Minimum of 2 years industry experience, preferred
Proficient with order entry processes and software, preferred
Required Skills:
Time management, organization, and planning.
Strong verbal and written communication skills.
Problem-solving, troubleshooting, and decision-making.
Experience with Microsoft Office.
Regular/dependable attendance.
Flexibility of work hours, including overtime.
Work Environment/Travel Requirements
Occasional travel related to other sites /corporate.
Extended periods of office work on a computer and in team meetings.
Physical Requirements
Ability to work in an office environment, with occasional trips to manufacturing.
Lift up to 10 lbs.
This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Apogee and our brands are an Equal Opportunity Employer.
Related keywords
Order EntryClient ServicesArchitectural MetalsLogisticsSupply ChainCustomer Relationship ManagementManufacturingDatabase ManagementPricing VerificationRoot Cause AnalysisMicrosoft Office
Trusted relationships. Enduring quality. Financial and operational strength. Creating Peak Value in everything we do.
Industry
Wholesale Building Materials
Company size
5,001-10,000 employees
Founded
1949
Headquarters
Minneapolis, MN
LinkedIn followers
9,477
By definition, Apogee means "highest point." It's no coincidence that it's also the name of our company. For over 70 years it is a name that has inspired and driven us to achieve a higher level of excellence in all we do. We are not satisfied with the status quo. We aim higher, think bigger, and endeavor to create even more value for every Apogee stakeholder. We strive to create peak value.
Apogee is a leader in architectural products and services. Our glass and aluminum window, storefront and curtainwall systems make buildings look great, reduce energy consumption, and protect occupants and property. Our highly skilled team designs glass and metal building façades, completes massive orders for skyscrapers on time, and manages complex window, curtainwall and storefront installation projects.
We are also a leader in the protection and conservation of all things framed and displayed. Our Tru Vue business provides high-performance glass and acrylic products for the custom framing, fine art, and technical glass markets.
Apogee’s portfolio of industry leading brands includes:
Alumicor - www.alumicor.com
EFCO - www.efcocorp.com
Harmon, Inc. - www.harmoninc.com
Linetec - www.linetec.com
Tru Vue - www.tru-vue.com
Tubelite - www.tubeliteinc.com
Viracon - www.viracon.com
Wausau Window and Wall Systems - www.wausauwindow.com
Offices: 4400 West 78th Street, Suite 520, Minneapolis, MN 55435, US
Based on 1256 listings with disclosed salaries, most manufacturing jobs in Wisconsin pay between $64k–$141k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Wisconsin right now?
There are currently 9,982 open manufacturing positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Wisconsin?
Companies currently hiring include Generac, Catalent, Oshkosh Delivery, Eaton, Milwaukee Tool, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Wisconsin?
Yes — 702 of the 9982 open manufacturing positions offer remote or hybrid work (126 remote, 576 hybrid).
How do I apply for Manufacturing jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.