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Full-time
bachelor degree
Posted 32d ago
~40 hrs/week
Responsibilities
Provide day-to-day technical support for office and manufacturing teams, maintaining hardware, networks, and business applications. The role also involves optimizing workflows through AI tools and supporting ERP and CRM platforms.
Requirements
Requires a Bachelor's degree in Computer Science or a related field, or equivalent practical experience. Candidates should possess strong troubleshooting skills and a positive, team-oriented attitude.
Full job description
IT Specialist
Location:Philadelphia, PA (On-site)
About Gratz
Gratz Pilates is the original manufacturer of Pilates apparatus and the industry's established source for authentic equipment. Since 1928, we have built our reputation on exceptional craftsmanship, precision manufacturing, and preserving the original vision of Joseph Pilates.
Today, Gratz is a growing manufacturer based in Philadelphia with customers around the world. As we continue to expand, technology plays an increasingly important role in supporting our employees, operations, and customers.
The Role
We are looking for a IT Specialist to support the day-to-day technology needs of our office and manufacturing teams.
This role is responsible for keeping our employees productive by providing hands-on IT support, maintaining company devices and networks, and helping ensure our business applications run smoothly. You'll work with both office staff and manufacturing employees to troubleshoot technical issues, deploy new hardware, maintain user accounts, and support our growing technology infrastructure.
In addition to traditional IT support, you'll gain exposure to our ERP and CRM platforms and help identify opportunities to improve workflows through automation and AI tools as the company continues to grow.
This role is ideal for someone who enjoys solving problems, learning new technologies, and working across many areas of the business.
What You'll Do
IT Support
Provide day-to-day technical support for employees across our office and manufacturing environments
Set up, configure, and maintain Windows and Mac computers, printers, tablets, mobile devices, and shared workstations
Troubleshoot hardware, software, networking, Wi-Fi, VPN, and email issues
Support Microsoft 365, Google Workspace, and other business applications
Create and manage user accounts, passwords, permissions, and device inventory
Assist with employee onboarding and offboarding
Install software, perform updates, and maintain endpoint security
Coordinate with outside vendors when additional technical support is needed
Infrastructure & Systems
Help maintain wired and wireless network infrastructure
Assist with device management, software licensing, and hardware inventory
Support remote access solutions and endpoint management
Help ensure company technology remains secure, reliable, and up to date
Business Applications
Support users of Epicor Kinetic ERP, HubSpot CRM, Shopify, and other business systems
Troubleshoot application issues and coordinate with vendors when appropriate
Help maintain accurate data across business applications
Assist with testing new features and documenting system processes
AI & Continuous Improvement
Explore practical AI tools that improve employee productivity
Help automate repetitive tasks and improve internal workflows
Assist employees with adopting new technology and AI solutions
Identify opportunities to improve efficiency across departments
Qualifications
Required
Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent practical experience
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to learn new technologies quickly
Positive, team-oriented attitude
Preferred
Internship or 1–2 years of IT support experience
Experience supporting Windows and macOS environments
Familiarity with Microsoft 365 and Google Workspace
Basic understanding of networking concepts (Wi-Fi, VPN, TCP/IP)
Experience with business applications such as ERP or CRM systems is a plus
Exposure to AI tools, scripting, or automation is a plus
At Gratz Pilates, authenticity is at the heart of everything we do. As the original manufacturer of the apparatus designed by Joseph Pilates, we remain committed to his exacting standards and the integrity of the classical method. Every Reformer, Chair, and Barrel we build is crafted to preserve the precision, power, and transformative quality of Pilates as it was meant to be experienced. Joe invented it. Gratz makes it.
Our work is more than manufacturing, it’s craftsmanship. From our woodworkers and welders to our upholsterers and assemblers, every detail reflects a dedication to quality and a respect for the legacy we uphold. Each piece of equipment is engineered to last, trusted by generations of studios, teachers, and students around the world.
We are deeply rooted in the global classical Pilates community, supporting teachers and studios as they carry forward this tradition. Through precision-built equipment and dedicated service, we help practitioners deepen their practice, grow their businesses, and inspire the next generation.
Excellence drives us forward. We hold ourselves to the highest standards, continually refining our craft and our service to meet the evolving needs of the community.
The Gratz Pilates team is growing. If you take pride in your craft, value excellence, and want to contribute to a legacy that continues to shape the Pilates world, we’d love to hear from you.
How much do Manufacturing jobs in Pennsylvania pay?
Based on 1491 listings with disclosed salaries, most manufacturing jobs in Pennsylvania pay between $65k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Pennsylvania right now?
There are currently 11,175 open manufacturing positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Pennsylvania?
Companies currently hiring include Westinghouse Electric Company, Eurofins Viracor, Niagara Bottling, Globus Medical, Mission Critical Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Pennsylvania?
Yes — 912 of the 11175 open manufacturing positions offer remote or hybrid work (206 remote, 706 hybrid).
How do I apply for Manufacturing jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.