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Customer Success Supervisor - Signature - Sioux City, IA
Des Moines, Iowa, United States · On-site
Mid level
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Full-time
bachelor degree
Medical, Dental, Vision, Term life insurance, Paid vacation, Paid holidays
Posted 1d ago
Apply by Jun 27
~40 hrs/week
Responsibilities
The Operations Supervisor is responsible for driving profitable sales growth by managing merchandise in-stocks and supervising operations associates. Key duties include overseeing stockroom processes, RFID updates, logistics, and the training and development of the team.
Requirements
Candidates must have a minimum of 2 years of retail leadership experience. A bachelor's degree or equivalent work experience is required.
Full job description
As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the execution of operational tasks
Primary Responsibilities:
Customer Service & Sales - Maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner.
Store Operations - Assists with inventory counts and updates to ensure accurate in-stock information for customers. Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process. In addition, manages and engages the pricing and signing team and the promotional price signing within the store as well as the re ticketing and re packaging execution.
Stockroom & General Operations - Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes. Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes.
Team Development - Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with operations associates on training and policy compliance.
Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Core Competencies & Accomplishments To achieve success at JCPenney, a supervisor will possess the following:
Work experience- Minimum of 2 years retail leadership experience
Education- Bachelor degree or equivalent work experience
Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
Builds Relationships - Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $19.00/Hr -USD $23.75/Hr.
Related keywords
RetailInventory CountsRFIDStock LedgerOmnichannelShrinkageSafety InitiativesLogisticsThird Party CarriersCash OfficeMerchandise PreparationPerformance StandardsAssociate Relations
As we reinvent ourselves to fit the diversity of America, we are looking for motivated, talented people who can emerge as Warriors in our organization. JCPenney offers an inclusive environment and culture where you can find and define yourself - your style, your purpose and your career.
We know success is built from the inside out, and our associates are the heartbeat of our Company!
JCPenney is now part of Catalyst Brands.
Offices: 6502 Legacy Drive, Plano, Texas 75024, US
RetailApparelMerchandiseFashionTrendsand Home DecorGamingJewelryApparelBeauty
How many Management & Leadership jobs are open in Sioux City, IA right now?
There are currently 53 open management & leadership positions in Sioux City, IA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Sioux City, IA?
Companies currently hiring include unity point health, Seaboard Foods, Domino's, Palmer Candy Company, Caleres, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Sioux City, IA?
Yes — 5 of the 53 open management & leadership positions offer remote or hybrid work (1 remote, 4 hybrid).
How do I apply for Management & Leadership jobs in Sioux City, IA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.