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The candidate will manage internal and external inquiries from investment managers regarding trade, cash, and corporate events. They are responsible for building strong relationships and ensuring timely resolution of operational issues across global sites.
Candidates must hold a degree or diploma with 3 to 5 years of experience in financial operations or custody services. Proficiency in MS Office and knowledge of Asian market settlement practices are required.
To provide the highest level of client service to Clients' /Investment Managers’ Operation teams based in the Asia region, by effectively responding to their day-to-day queries. Candidate is responsible for the management of internal & external inquiries and assisting in the development of a full multi-level relationship with Client/Investment Managers.
Research and respond to all inquiries raised by the Clients' /Investment Managers’ Operation teams that would include enquiries on trade, cash, corporate events and market practices. The candidate should have the ability to coordinate with all State Street site offices to ensure timely resolution of issues. Develop good communication and interpersonal relationship with Clients' / Investment Managers’ Operation teams and to maintain the high level of service that is currently being provided to all the Clients' /Investment Managers’ Operation teams.
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
As Client Services Manager, Client Delivery Manager you will
Resolution of all types of queries raised by Client /Investment Manager operations’ teams
Focus on building strong working relationships with global Client / Investment Managers’ operations teams
Provide accurate and timely responses to queries raised by Clients' / Investment Managers’ operations teams
Research using internal and external sources to respond and resolve inquiries
Liaise and maintain effective communications with internal and external contacts
Proactively identify issues and escalate to appropriate parties for resolution
Performs operational tasks as necessary
Works with moderate guidance and accountable for individual and team results
These skills will help you succeed in this role
Strong analytical and good organization skills
Client Servicing skills with excellent communication and interpersonal skills
Candidates must demonstrate ownership and initiative, be able to perform well under pressure and simultaneously handle multiple assignments.
High attention to detail to ensure quality, completeness and accuracy of work.
Demonstrated ability to work effectively both independently and in a team oriented environment.
Degree or Diploma holder with minimum 3 to 5 years' experience in financial operations / custody services
Good knowledge of equities and bond settlement in Asian markets; portfolio valuation and corporate actions
Proficient in MS Word, Excel and PowerPoint
Willing to work flexible and long hours and also during Singapore public holidays
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
At State Street, we deliver leading investment platforms, data, expertise, and solutions that accelerate performance and better decision making. With over 200 years of global financial leadership, we equip institutional investors through a comprehensive suite of capabilities: Investment Services: Integrated front-to-back solutions across custody, accounting, and operations. Investment Management: Index and active strategies from one of the world’s largest asset managers. Markets: Multi-asset trading, FX solutions, and data-driven research to enhance portfolio value. Who We Are • 50,000+ employees worldwide • Active in 100+ markets • #1 in ETF servicing What You’ll Find Here • Executive perspectives and thought leadership • Timely market commentary and macro insights • Our views on investment operations, ETFs, private markets, and digital finance • Stories reflecting our culture, values and commitment to diversity and inclusion
Offices: 1 Congress St, Boston, Massachusetts 02114, US · Avenida Paulista, 283/287, Sao Paulo , 01311-000, BR · 3550 Lenox Road, NE, 15th Floor, Atlanta, Georgia 30326, US · 801 Cassatt Road, Suites 211 and 300, Berwyn, Pennsylvania 19312, US · East 3rd Ring Road, Unit 01-02, 15F, East Tower No.1, Chaoyang, Beijing 100020, CN
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