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Responsible for managing all field service functions, including technician supervision, customer relationship management, and pursuing new business opportunities. The role involves overseeing equipment repairs, safety practices, and administrative reporting to ensure efficient branch operations.
Requires a high school diploma, a valid driver's license, and strong leadership and communication skills. Preference is given to candidates with 2-5 years of experience in the material handling industry and a technical background.
We are currently hiring a Field Service Manager to join our growing team!
Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.
Perks and Benefits
The Role
Reporting to the Branch Manager, this position is responsible for managing all service functions including maintaining customer relationships and new business opportunities within the filed. This position assists in skill development and improving overall contributions of our Technicians (mechanics) within the field. Field Service Managers are results-orientated self-starters and team players, with strong communication and customer service skills.
Education and Qualifications
At Crown Lift Trucks, we believe in fairness and transparency. While most of our hiring decisions are made by people, we may use technology, including AI-based tools, to assist with parts of the process such as screening or assessments. If this happens, it is always supported by human review.
We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role.
This job posting is for an existing vacancy (not for a future candidate pool).
Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.
We are an equal opportunity employer. Crown Lift Trucks will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.
Crown is one of the world’s largest material handling companies. Crown’s award-winning line of lift trucks maintains a reputation for advanced product design, engineering and integrated manufacturing processes. Offering a broad range of forklifts, as well as automation and fleet management technologies, Crown seeks to provide customers with forward-thinking and innovative solutions designed to improve performance and lower operating costs. Headquartered in New Bremen, Ohio, USA, Crown’s products are defining the future of material handling throughout the world. For more information, visit crown.com
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