Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · Hybrid
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Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · Hybrid
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Nottingham, England, United Kingdom · Hybrid
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Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · On-site
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Nottingham, England, United Kingdom · Hybrid
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The Booking Manager is responsible for overseeing the daily operations of the bookings team and managing patient waiting lists to ensure efficient theatre list utilisation. They will lead the team, monitor performance against KPIs, and ensure high standards of customer service for all hospital users.
Candidates must have proven experience in leading a team and demonstrate excellent communication and interpersonal skills. A high degree of computer literacy and the ability to make decisions under pressure are essential for this demanding role.
The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT.
We are looking for an experienced Booking/Reception manager to join our Team at The Woodthorpe Hospital, based in Nottingham.
The Bookings manager is responsible for the day to day operations of the bookings team along with the management of waiting lists. The role will involve meeting service standards and theatre list utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the hospital.
The Bookings manager will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service.
Managing all systems for receiving Inpatient bookings into the unit
To prioritise service demands and ensure capacity is provided to meet demand
Ensuring that all Inpatient Booking forms are loaded into the system within 48 Hours
Delivery of 80% activity booked at the start of each month
Booking of activity at least 6 weeks in advance
Ensure that all bookings targets are met and develop the business in a positive way.
To monitor and take action to improve to Key Performance Indicators
Ensure all patients are Pre Authorised before attending Hospital
Providing an efficient service excelling in customer service on the telephone and face to face
Leading team in ensuring all customers, both internal and external, have all required information in sufficient time.
Develop training plans to ensure all team members are full trained in all aspects of the booking process.
To manage rotas, annual leave and staff workloads
To provide HR management of staff
To monitor and manage staff performance and ensure they are working to hospital policies and standard operating procedures
To be a point of escalation for staff and service users for designated areas of responsibility
To deputise for the Operational Managers at appropriate forums as needed
You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team.
You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation.
Be confident in engaging with a variety of people particularly in a high-end setting
Excellent communication skills both face to face, over the phone and in writing
Proven ability to make decisions and establish priorities under conflicting demands
Very organised, a good communicator with a high degree of computer literacy
The ability to successfully influence at all levels within the hospital
The ability to make decisions and use your initiative
A flexible and positive attitude
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:
Health, Wellbeing & Financial Security
Private Medical Cover, with the option to add your partner and dependants
Discounted Bupa Dental Insurance
Life Assurance (Death in Service) x3 your base salary
Private Pension, with Ramsay matching up to 5% after a qualifying period
Employee Assistance Programme
Work–Life Balance
25 days annual leave + bank holidays, with the option to buy or sell additional days
Flexible shift patterns, where possible
Family friendly policies including enhanced parental leave
Volunteer leave to support causes that matter to you
Career Development & Recognition
Training and Development via the Ramsay Academy to support your career development
Colleague recognition programme to celebrate our people
Lifestyle & Everyday Perks
Access to our benefits platform, offering a wide range of discounts
Cycle2Work scheme
Subsidised staff restaurant, where possible
Free parking on site, where possible
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.
We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
People Caring for People
Ramsay Health Care was established in 1964 and has grown to become a global hospital group operating over 100 hospitals and day surgery facilities across Australia, the United Kingdom, Indonesia and France. Ramsay Health Care is well-respected in the health care industry for operating quality private hospitals and for its excellent record in hospital management and patient care. These features help to attract leading health care practitioners to work in our facilities. Ramsay Health Care UK is one of the leading providers of independent hospital services in England, with a network of 34 acute hospitals, 3 Sterile Service Hubs and a retirement village. These provide a wide and comprehensive range of specialised and efficient clinical specialties from orthopaedics and general surgery, to cardiac surgery and Eye Surgery. Recognised by all major medical insurers, Ramsay offers fast, convenient, effective and high quality treatment for all patients, whether medically insured, self-pay, or from the increasing number referred by the NHS. Ramsay Health Care has launched a unique service for private patients, Premium Care. This is available to all patients using private medical insurance or funding their own treatment and aims to set the standard for private healthcare. It offers the highest standards of clinical care combined with superior hotel services and the flexibility of a personal service tailored to your needs. To see our privacy policy for social media and other channels, please see the following link: https://www.ramsayhealth.co.uk/system-pages/privacy-policy
Offices: 1 Hassett Street, Bedford, Bedfordshire MK40 1HA, GB · 42 New Broad Street, City of London, EC2M 1SB, GB
There are currently 299 open management & leadership positions in Nottingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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