Management & Leadership Jobs in Hangzhou City, China (Now Hiring) — 101 open

About the role:

Membership and Food & Beverage Reservations Manager or Assistant Membership and Food & Beverage Reservations Manager is responsible for the overall management of Membership and F&B reservation Department, understanding and applying the principles of F&B reservation occupancy and rate to achieve maximum revenue. This role is part of the Food & Beverage Service department, reporting into the assistant Director of Food and Beverage.

What you will do:

• Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan.

• Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments.

• Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented.

• Assists in the recruitment and selection of F&B - Sales associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

• Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service.

• Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

What you bring:

• A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.

• Mandarin speaking is required.

• Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.

• Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.

• Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

• Good knowledge of Word, Excel and PowerPoint

• Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures

• Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting

• Has good business acumen, a strong work ethic and people-management and facilitation skills

• Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation

• Is proactive, hands on and able to operate autonomously

• Requires reading, writing and oral proficiency in the English and Chinese language

• Has a positive attitude with a generous and uplifting team approach

• Has the ability to anticipate and prioritize the needs of the guest proactively

• Flexible with his/her schedule with the ability to work all shifts, weekends and holidays

What we offer:

• Competitive Salary, wages and benefits

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

• Employee service awards

• Employee activities

Schedule & Hours:

• This is a full-time position

• The working hours will primarily be early mornings and days, during weekdays and weekends.

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