Hà Nội, Vietnam · On-site
Job Overview VinFast is seeking an experienced and strategic Head of After-Sales Service for the Vietnam market to lead, manage, and continuously improve the after-sales service network nationwide. This role is responsib…
Skills: After-sales Service Management, Service Strategy, Performance Management, Quality Control, Service Auditing
Hà Nội, Vietnam · On-site
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
Skills: After-sales Service Management, Warranty Management, Technical Recall Coordination, Network Development, Customer Complaint Resolution
Hà Nội, Vietnam · On-site
Job Overview VinFast is looking for a Training Manager – Dealer Engagement & Incentive Programs to design and manage structured engagement initiatives that strengthen dealer relationships, enhance service quality, and dr…
Skills: Program Design, Project Management, Stakeholder Management, Dealer Engagement, Incentive Program Management
Hà Nội, Vietnam · On-site
ACG_2547_JOB Our client is a top-notch banking company who is looking for a qualified candidate to join their firm. Develop the Enterprise Architecture, Technology Roadmap, and Target Architecture for Infrastructure and …
Skills: Solution Architecture, Enterprise Architecture, Banking Operations, Technology Selection, Solution Analysis
Hà Nội, Vietnam · On-site
VINFAST is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to…
Skills: Project Management, Automotive Electronics, Technical Documentation, Jira, Problem Solving
Hà Nội, Vietnam · On-site
About the job VinFast is a member of Vingroup, committed to driving the global transition to smart electric mobility. We are seeking a highly experienced Senior Manager / Director – Procurement & Supply Chain to lead and…
Skills: Procurement, Supply Chain Management, Strategic Sourcing, Supplier Management, Logistics
Hà Nội, Vietnam · On-site
The internship will provide a strong foundational knowledge of talent acquisition, executive search operations, and internal stakeholder management. Participate actively in the recruitment life cycle, which includes sour…
Skills: Talent Acquisition, Executive Search, Stakeholder Management, Sourcing, CRM Maintenance
Hà Nội, Vietnam · Hybrid
Our Company – playSTUDIOS VIETNAM Come join an ambitious mobile entertainment company which committed to leveraging the best technology we can to create fun experiences. We have big plans and would be thrilled for you to…
Skills: Automation engineering, AI-assisted development, C#, Java, Python
Hà Nội, Vietnam · On-site
Strategic Operations Improvement & Kaizen Leadership Lead the analysis of systemic issues across the dealer aftersales network; identify root causes and strategic improvement opportunities impacting service quality, effi…
Skills: Kaizen, Lean, Six Sigma, Root-Cause Analysis, Aftersales Operations
Hà Nội, Vietnam · On-site
Strategic Operations Improvement & Kaizen Leadership Lead the analysis of systemic issues across the dealer aftersales network; identify root causes and strategic improvement opportunities impacting service quality, effi…
Skills: Kaizen, Lean, Six Sigma, Root-Cause Analysis, Aftersales Operations
Hà Nội, Vietnam · On-site
Responsibility Lead all activities related to the testing and validation execution, including subjective and objective evaluation, to allow the DVP assessment completion of the vehicle Energy Management and Range verific…
Skills: Electric Vehicles, Automotive Validation, Powertrain Systems, Energy Management Systems, Vehicle Instrumentation
Hà Nội, Vietnam · On-site
Overview: The Energy Management and Drivability Manager will play a critical role in ensuring the excellence of our products in overall vehicle efficiency and driving performance by contributing to range, weight reductio…
Skills: Energy Management, Drivability Optimization, CFD Analysis, Wind Tunnel Testing, Vehicle Range Optimization
Hà Nội, Vietnam · On-site
About us Originating from Vietnam, VinFast is committed to the vision of becoming a global smart EV brand. VinFast has laid the foundation for the electric car and motorbike industry in Vietnam while passionately promoti…
Skills: Schematic Design, PCB Layout, Hardware Troubleshooting, Digital Circuit Design, Analog Circuit Design
Hà Nội, Vietnam · On-site
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
Skills: Aftersales Operations Management, Customer Experience Management, Project Management, Stakeholder Management, Negotiation
Hà Nội, Vietnam · On-site
Job Overview This role provides a unique opportunity to shape the look, feel, and perceived quality of VinFast vehicles. The successful candidate will play a central role in defining customer-facing quality, craftsmanshi…
Skills: Interior trim systems, Exterior trim systems, GD&T, Tolerance stack-ups, Perceived quality
Hà Nội, Vietnam · On-site
ADV Lead Engineer will be the core figure to organize the validation plan, and to compile and report the status of all Attribute validation activities, for the respective program, providing a clear assessment about timin…
Skills: Vehicle Validation, Project Management, DVP&R, Defect Management, Risk Assessment
Hà Nội, Vietnam · On-site
Job Overview: This role offers a unique opportunity to shape the occupant protection and safety DNA of VinFast vehicles. As a senior technical expert, the successful candidate will play a critical role in delivering safe…
Skills: Seat systems design, Occupant restraint systems, Airbag design, CAE simulation, Crash test data analysis
Hà Nội, Vietnam · On-site
Job Overview This role offers a unique opportunity to shape the core performance, refinement, thermal robustness, and efficiency characteristics of VinFast’s electrified powertrains. As a senior technical expert, the suc…
Skills: BEV Powertrain Systems, REEV Powertrain Systems, NVH Analysis, Thermal Management, Electric Motors
Hà Nội, Vietnam · On-site
Job Overview This role offers a unique opportunity to shape the core performance, refinement, thermal robustness, and efficiency characteristics of VinFast’s electrified powertrains. As a senior technical expert, the suc…
Skills: Powertrain Systems, BEV, REEV, NVH Analysis, Thermal Management
Hà Nội, Vietnam · On-site
ACG_3207_JOB Our client is a leading multi-sector corporation in Vietnam, seeking experienced professionals to join their firm. Job descriptions: 1. Develop Operational Strategy and Safety Standards Build and update the …
Skills: Strategic Thinking, Operational Management, Asset Lifecycle Management, KPI Development, P&L Analysis
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and manage the nationwide after-sales service network in Vietnam to ensure high-quality customer experience and operational compliance. This includes developing service standards, conducting audits, and monitoring KPIs to drive continuous improvement across all service points.
Requires a Bachelor's degree in Engineering, Automotive Technology, or Business with 8-10 years of experience in automotive after-sales, including 3-5 years in senior management. Candidates must be Vietnamese nationals fluent in English and Vietnamese with proven expertise in service audits and network management.
VinFast is seeking an experienced and strategic Head of After-Sales Service for the Vietnam market to lead, manage, and continuously improve the after-sales service network nationwide. This role is responsible for ensuring excellent customer service quality, operational compliance, and performance of authorized service workshops and distributors in alignment with VinFast standards.
Lead and manage all after-sales service operations in the Vietnam market, including service strategy, policies, processes, and performance management.
Develop and implement after-sales service standards to ensure consistent, high-quality customer experience across all service points.
Conduct post-audit inspections and quality assessments of service workshops and distributors to ensure full compliance with VinFast processes, regulations, and service standards.
Based on assessment results, develop and implement improvement and corrective action plans to address weaknesses, enhance service capability, and elevate overall service quality.
Monitor service KPIs, customer satisfaction (CSI), warranty performance, and technical service efficiency; drive continuous improvement initiatives.
Coordinate closely with Technical, Quality, Training, Parts, and Sales departments to resolve service issues and improve operational effectiveness.
Manage dealer/service network development, including capacity planning, performance evaluation, and capability enhancement.
Lead, coach, and develop the after-sales service team to achieve business objectives and maintain high professional standards.
Act as the key contact point for escalated customer service issues and ensure timely, effective resolution.
Prepare reports and provide insights to senior management on after-sales performance, risks, and improvement opportunities.
Bachelor’s degree or higher in Engineering, Automotive Technology, Business Administration, or related fields.
Minimum 8–10 years of experience in after-sales service or automotive service operations, with at least 3–5 years in a senior management role.
Strong knowledge of automotive service operations, warranty management, dealer/service network management, and quality control.
Proven experience in service audits, performance evaluation, and continuous improvement implementation.
Excellent leadership, communication, and stakeholder management skills.
Strong analytical and problem-solving capabilities.
Fluency in English and Vietnamese is required.
Vietnamese nationality required.
Opportunity to lead after-sales operations for a pioneering global EV brand.
Dynamic, fast-growing environment with strong support for innovation and transformation.
Competitive compensation and career development opportunities.
VinFast - a member of Vingroup – envisioned to drive the movement of the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.com.
Offices: Dinh Vu – Cat Hai Economic Zone, Cat Hai Island, Cat Hai Town, Cat Hai District, Cat Hai, Hai Phong 180000, VN · 4th Floor, Tower 1, Times City, 458 Minh Khai str., Hai Ba Trung dist, Hanoi, Hai Ba Trung 100000, VN
There are currently 584 open management & leadership positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include VINFAST, Aloha Consulting Group, Techcombank (TCB), EY, Monitor Deloitte, among others. Browse the listings above to see every active employer.
Yes — 64 of the 584 open management & leadership positions offer remote or hybrid work (7 remote, 57 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
