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Borough of Runnymede, England, United Kingdom · Hybrid
$55k–$78k/yr
Senior+
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Full-time
bachelor degree
Generous Annual Leave, Retirement Savings, Group Life Assurance, Group Income Protection, Employee Share Scheme, Employee Assistance Programme
Posted 6d ago
Apply by Aug 20
~40 hrs/week
Responsibilities
The C2C Manager is responsible for leading a cross-functional team to reduce engine shop visit turnaround times and improve operational performance. They will develop long-term value stream strategies and manage governance to ensure alignment with financial and operational goals.
Requirements
Candidates should possess a degree or equivalent industry experience, along with a strong background in project management. Proven ability to lead multi-functional teams and excellent communication and influencing skills are essential for this role.
Full job description
Job Description
Customer to Customer (C2C) Manager
Full time
Derby
An exciting opportunity for you to join the Trent XWB Value Stream as a Customer to Customer Manager is now available.
The Trent XWB Value Stream is at the heart of one of the most successful widebody aircraft programmes in modern aviation. The Trent XWB engine family is the exclusive powerplant for the Airbus A350 family, providing industry-leading efficiency, reliability and long-range capability.
The Trent XWB value stream is responsible for the delivery of a large portion of Civil Aerospace profit which is generated by performing maintenance shop visits for our Customers. As we enter a sustained period of growth, shop visit volumes are forecast to increase materially over the next three years. By 2028, Trent XWB is expected to represent approximately 40% of all MRO events across the business. The volume of shop visits that we perform in any year is directly linked to the length of time that engine spends in the shop – less time in shop = more shop visit events. The C2C manager is responsible for leading a cross functional IPT of Aftermarket Ops, Value Stream and our global network of overhaul bases to reduce the time taken in shop, improve our operational performance and delivery our financial commitments.
What you will be doing:
C2C Ownership and Improvements:
Develop the 5-year vision & policy for Customer to Customer value stream management for Trent XWB through integration with Product Service Manager & Fleet Planning Manager.
Own and integrate Value Stream governance for Aftermarket performance.
Drive risk and readiness activities to ensure alignment to strategic plan.
Provide insights to the business on C2C performance, existing constraints and help identify fixes.
Programme manage and deliver C2C/process improvements (individual projects e.g. RTS, TV workstream, improvements, MEC support etc which will be individual inputs to the TRT burndown plan).
Drive TRT reduction:
Integrate with overhaul bases through weekly L1 TRT governance to advocate for the value stream in order to deliver the operational and financial plan.
Work with Programme Leads for Service Delivery and the other value streams to standardise governance, interactions and information flow with overhaul bases.
Be the customer of the TRT burndown plan (overhaul bases to own plans).
Agree TRT reduction targets through L1 TRT governance. Overhaul bases to own & commit TRT targets (future assumptions) with Aftermarket Ops VPs MRO.
Serve as an escalation/prioritisation point of contact for internal RR actions e.g. parts performance.
Alignment with Aftermarket Ops MRO VPs on TRT reduction strategy & progress.
C2C Reporting:
Manage MRO performance related external comms for specific product types.
Internal reporting on C2C performance as agreed.
Actively participate in global fleet health governance and improvement activities.
Preferred requirements:
Degree level qualification preferable or equivalent industry experience.
Ideally a member of a professional body or working to achieve appropriate level of qualification (region-specific).
Experience in a project domain or equivalent industry experience.
Experience of leading multi-functional teams would be an advantage.
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Regional Benefits:
Generous Annual Leave.
Retirement Savings through the Rolls-Royce Retirement Savings Trust.
Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce & Group Income Protection provides an income in the event that you are unable to work due to illness or injury.
Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
Employee Assistance (EAP) and Live Well programmes.
A drive to succeed and get things done.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
We're a force for progress: powering, protecting and connecting people everywhere.
Industry
Industrial Machinery Manufacturing
Company size
10,001+ employees
Headquarters
London, England
LinkedIn followers
1,923,391
Total funding
$1.5B
At Rolls-Royce, we're a force for progress: powering, protecting and connecting people everywhere.
We’ve been at the forefront of innovation for more than a hundred years. Our engineering excellence is the power behind some of the most critical technologies used in the air, at sea and on land.
Offices: 90 York Way, London, England N1 9FX, GB · PO Box 31, Derby, DE24 8BJ, GB · PO Box 420, Indianapolis, Indiana 46206-0420, US · Eschenweg 11, Dahlewitz, 15827 Blankenfelde-Mahlow, Germany, DE · Airport Road, Abu Dhabi, Abu Dhabi, AE
Civil AerospaceDefence AerospaceServicesand Power SystemsMachinery ManufacturingInformation TechnologyLogisticsIndustrial ManufacturingMechanical EngineeringAutomotive
How many Management & Leadership jobs are open in Derby, United Kingdom right now?
There are currently 264 open management & leadership positions in Derby, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Derby, United Kingdom?
Companies currently hiring include Rolls-Royce, Rolls-Royce SMR, AtkinsRéalis, HelloFresh, Assystem, among others. Browse the listings above to see every active employer.
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